quality measurement tool Flashcards
(22 cards)
What is the definition of quality?
The ability of a product or service to meet a customer’s expectations for that product or service.
Define quality measurement.
A process of set standards for measuring the performance of healthcare providers to care for patients and populations.
What are important aspects of care identified by quality measures?
- Safety
- Effectiveness
- Timeliness
- Fairness
List the importance of quality measurement tools.
- Assess performance of staff
- Assessment of customer needs
- Improve processes of work
- Enhance the Market process
- Increase productivity
- Identify staff duties and work flow analysis
- Identify positive and negative forces affecting business
- Using as competition advantage
- Find out the creative idea
What is one purpose of quality measurement tools?
To reduce variability and defects using Six Sigma.
What does DMAIC stand for in Six Sigma methodology?
- Define
- Measure
- Analyze
- Improve
- Control
What tool can help define potential reasons for an issue?
Fishbone diagram.
Why is the improvement of quality and processes important for companies?
It is essential for survival against aggressive competition, global markets, and constant technological development.
What is the ultimate goal in calculating the cost of quality?
To find ways to reduce the cost of good quality and poor quality without reducing the actual quality of your product.
What are the basic quality control tools known as?
7QC tools.
What does data collection analysis include?
- Structured questionnaires
- Semi-structured questionnaires
- Checklists
- Interview guides
What is a histogram?
A bar chart showing discrete groups or categories of data for clear comparisons.
Who developed the Cause and Effect Diagram?
Dr. Ishikawa in 1943.
What is another name for the Cause and Effect Diagram?
Ishikawa Diagram or Fishbone Diagram.
What does a control chart display?
Data taken over time and the variations of this data.
What are the three horizontal lines in a control chart?
- Center
- Lower control limit (LCL)
- Upper control limit (UCL)
What is a flow chart?
A picture of a process that shows the sequence of steps performed using standard symbols.
What is Pareto Analysis used for?
The selection of a limited number of tasks that produce a significant overall effect.
What does the Pareto Principle state?
A large majority of problems (80%) are produced by a few key causes (20%).
What is the purpose of a scatter diagram?
To study and identify the possible relationship between two variables.
What is a check sheet also known as?
Tally sheet.
What is the purpose of a check sheet?
To systematically gather and register data to get a clear view of how often something occurs.
