quality Flashcards
(10 cards)
What is the definition of quality according to The Oxford English Dictionary?
A high level of value or excellence
Quality encompasses doing the right thing and doing it well from the first time and every time.
Who is known as the father of the modern quality movement?
Deming
Deming defined quality as satisfying the needs and expectations of customers.
What is the concept of quality in health care?
Proper performance according to standards known to be clinically effective, efficient, and affordable
It includes delivering health services satisfactorily and maximizing results without generating health risks or unnecessary costs.
What does quality in healthcare mean?
Providing the right services in the right way from the first time and every time for every patient
This applies regardless of the patient’s ability to pay.
Who is responsible for quality implementation in healthcare?
Everyone (team)
This emphasizes collective responsibility for maintaining quality.
What are the characteristics of quality of health care services?
A set of characteristics reflecting service conformity to established requirements, current knowledge, available resources, professional requirements, patient satisfaction, and health care
Quality services should meet established standards and patient needs.
What are the components of high-quality health care?
- A high level of professionalism
- Efficiency in the use of resources
- Minimal risk to the patient
- Patient satisfaction
These components are essential for assessing the quality of health care.
Why is quality of care important?
- Increasing patient satisfaction
- Avoidance of medical errors
- Reducing costs
- Improving public health
- Reducing hospitalization rates
- Minimizing mortality rates
Quality of care has far-reaching effects on both individual patients and public health.
Fill in the blank: Quality is conformance to ______.
[standards & requirements]
Fill in the blank: Quality in health care aims to satisfy the customers of the health system while maximizing results without generating health risks or unnecessary ______.
[costs]
