Power of listening Flashcards
(20 cards)
1
Q
how does listening link to health?
A
- skills like reflective listening and empathy are the only skills that ca make another human feel cared for and connected.
2
Q
what did Ofri 2017 find in the study on effective communication?
A
- the average person listens at only 25% efficiency
- doctors typically interrupt patients within 12 seconds
3
Q
what did steven covey find?
A
- most people do not listen with an intent to understand, they listen with an intent to reply
4
Q
what is mind reading?
A
- making assumptions about what people will say
5
Q
what is rehearsing?
A
- preparing what you will respond next before your partner has finished talking
6
Q
what is filtering?
A
- selective attention, only hearing certain types of information
7
Q
what is judging?
A
- holding certain opinions about the person
8
Q
what is advising?
A
- telling people how to fix the problem
9
Q
what is sparring?
A
- being argumentative, seeking to convince the other people that your position is better
10
Q
what is de-railing?
A
- going off the rails, changing topic, making jokes
11
Q
what is placating?
A
- to agree too much and too quickly
12
Q
What also might get in the way of listening?
A
- pressure to be confident in our role
- fear of where the conversation may go
13
Q
What is deep listening?
A
- describes the processes of deep and respectful listening to build community
- a way of encouraging people to explore and learn from the aboriginal culture, knowledge and understanding
14
Q
What is Dadirris theory?
A
- inner, deep listening and quiet, still awareness.
- recognises the deep spring that is inside us
- we call on it and it calls to us
15
Q
what is intentional practice and what does it include?
A
- actions underpinned by principles and values
- culturally safe & trauma informed principles, skills, us
16
Q
what is restating and what does it make possible?
A
- using the speakers specific words and phrases
- encourages people to share more freely
- provides space for the person to say more about elements unemphasised
17
Q
what is paraphrasing and what does it make possible?
A
- using alternate language to convey the speakers experience
- indicates that the listener is listening, speaker can see the picture that the listener is making
18
Q
what is summarising and what it makes possible?
A
- the ability to condense and restate key points or information in a concise manner
- enhances understanding, keeps conversation focused, fosters connection
19
Q
what is clarifying and what it makes possible?
A
- process of seeking additional information or details to ensure an accurate understanding
- verifies understanding, makes an environment where individuals feel safe expressing themselves
20
Q
what are probing questions and what they make possible?
A
- inquiries designed to delve deeper into a topic or gather more detailed info
- deepens understanding, encourages reflection, facilitates open dialogue
