Practice Management Flashcards
Utilization rate
Utilization Rate is a ratio or percentage of the amount of billable hours versus total hours worked. For example, in an 80-hour two-week work period, a staff architect worked directly on active projects for 70 hours, the remaining 10 hours were used for professional development, software training, and some personal time off. 70÷80 = 81% utilization rate.
Non-billable hours may include preparation of proposals, training, staff meetings, vacation time, sick days, or professional development. Essentially, time that is not billable to a client or project is considered non-billable, or overhead time.
Office managers must be able to recognize when a staff member is underutilized and is available to be assigned to a new project. Always be sure that their skill, experience, and abilities align with the task required
Careful tracking of timesheets and communication with staff will provide insight as to the work load that staff has and point to staff that is available to take on more work
Professional development
Staff must be up to date with current practices, material sciences, and building technologies in order to provide the appropriate expertise and Standard of Care for projects
Development of knowledge and skill can be provided via Lunch & Learns, webinars, seminars, or reading of professional publications
In many cases, office staff may be on track for professional licensure which requires certain experience to be gained; a good practice will provide the candidates with opportunities to grow in and gain experience in the areas needed for licensure
Staff that does have professional licenses are required to obtain a minimum amount of continuing education credits (12 hrs) in order to maintain their license. These credits can be obtained through approved classes, presentations, seminars, or reading materials
Employee costs
Staff salaries are just one of the many costs of running a business
Healthcare
401k / retirement plan
Vacation & sick time off, holidays
Employee Training and professional development
Certification / licensing costs of employees
General management and human resource dedication for employees
Office perks (for example, field trips, celebrations)
Equipment, tools, supplies for employees (for example, IT, computers, printing, sketch supplies, business cards)
General Liability Insurance
General Liability Insurance - often referred to as business liability insurance and protects the business in case of injury sustained on firm property or damage to the property. It is the insurance used for claims in the course of normal business.
Professional Liability Insurance
Professional Liability Insurance - also referred to as Errors and Omissions insurance. It protects the professional firm in case of claims resulting from errors or omissions, or negligence that may have been in drawings, reports, or other design and professional documents. Such claims typically result in financial loss by a client in need of corrections during construction, project fallure, or lost opportunities due to project delay as a result of errors in the project documents or performance of the architect.
Worker’s Compensation Insurance
Worker’s Compensation Insurance - state-mandated insurance that employers purchase which provides pay replacement, medical care, disability, death, and rehabilitation coverage for employees injured or killed while on the job.
Automobile Insurance
Automobile Insurance - vehicles used for work must be properly insured; covers vehicle damage and personal injury when sustained during vehicle use.
Property Insurance
Property Insurance - insurance for damage to the physical building or contents of the building (can include computers, furniture, books, etc.)
Personal injury insurance
Personal injury insurance - often referred to as slander and libel insurance. This insurance offers coverage for libel and slander (types of defamation), false arrest or imprisonment, or malicious prosecution. For example, if someone brings a suit against the firm stating that they have been harmed due to slanderous statements made by the firm which hurt their reputation and has resulted in business losses, such as lost opportunity, this insurance coverage helps protect in such a suit. The same goes in the reverse, a design firm can pursue a suit against others if they have been harmed by libel or slander. Generally, it is difficult to prove that libel or slander has caused damage to a party.
Typical Insurances for an Architectural Firm
General Liability Insurance
Professional Liability Insurance
Worker’s Compensation Insurance
Automobile Insurance
Property Insurance
Personal injury insurance
Typical Insurances for Other Parties
- Property / Builder’s risk Insurance - used by Owner to provide coverage for work on-site, off-site or in-transit
- Loss of Use Insurance - used by Owner to cover financial losses due to delays caused by construction damage, accidents, fire, or other hazards
- Product & Completed Operations Insurance - used by Contractor for damage done to completed work after its construction
- Unemployment Insurance - A state required and run insurance program that acts to provide a certain amount of wages and continued health coverage to an employee that has been laid off or let go
Businesses are required to pay into, typically via taxes, the state reserve for unemployment insurance. - Health Insurance - may be offered by an employer as a benefit for the employees which provides medical coverage
Labor Laws
Labor Laws
1. Minimum wage - Sets a minimum wage for employees
2. Worker’s Compensation - see above in insurances section
Workplace Safety - Employers are required to provide a safe working environment for employees. OSHA (Occupational Safety and Health Administration) is the agency responsible for investigating and enforcing the safety law and conducting inspections to ensure safety.
4. Discrimination & Harassment - Employees are protected from various forms of discrimination at the workplace such as discrimination against race, color, religion, sex, age, pregnancy, or disability. Employers are not allowed to retaliate, such as firing, against an employee if an employee complains about job discrimination or harassment, or if the employee has assisted in a lawsuit concerning the company.
5. Medical and Family Leave - The Family and Medical Leave Act allows employees time of up to 12 weeks leave for the birth or adoption of a child or in the case of a serious medical condition of the employee or its family member. This act covers a portion of the employee’s income during the leave. The leave reserve is funded by deductions from all employee pay checks as well as payments made by the employer.
6. Government Contracts - Employers receiving government projects/ contracts are subject to certain benefits, wages, and safety standards. This typically applies to construction projects and often associated with the prevailing wage set by the government for construction workers. This can come into play on projects where construction budgets may require adjustment in consideration of the prevailing wage for the employees. In some instances, government projects limit the amount of profit that can be had from
7.Benefit Security -Emplovers who offer certain benefis such as pension or medical plans are required.
disclose certain aspects of the plans including financial updates in the plans or changes made to coverage.
Some employers may be required to purchase insurances for protection of certain benefits for employees.
8. Wrongful Termination - Although employment termination laws vary from state to state, employees have protections (such as job reinstatement or unemployment compensation) if they believe they have been wrongfully terminated. Some states have “employment-at-will” laws which allow employers to let an employee go for any or no reason as long as no laws are being violated.
9. Employee Polygraph Protection Act - Most employers are prohibited from using polygraph tests (lie detectors) on employees
10. Unions - Regulations are instituted that require union organizations to report on the financial aspects of the union as a measure of protecting the funds, requiring just labor relations practices within the union, and regulating standards for union officer election.
11. Poster Posting - In most cases, employers must post a poster/sign in a conspicuous location for employees containing a description of the labor laws, protections, and rights given to the employees.
Copyright Law
Copyright Law
1. Copyright of the instruments of service
Instruments of service are the drawings, specifications, studies, sketches, renders, surveys and any other materials used to represent the project and its construction
• Copyright to instruments of service is held by the architect
Owner is allowed to use the instruments of service for only the construction of the one building at that time, in that location, unless specifically allowed by the contract for multiple locations The topyright may be passed to Owner if requested by the Owner, stated so in the contract, and agreed to by the architect
- Copyright of the building itself
• Architect owns the right for the overall building form, layout, and design elements. The architect may bring suit to others copying the design of the building in regards to its form, aesthetics, and layout.
Standard of Care
Standard of Care
1. This is an important concept to remember in the practice of Architecture. Standard of Care is the basis pn which an architect’s work can be “judged.” The architect must perform services with skill and care that would also be provided by other architects in a similar location under similar circumstances. The basis is not perfection, but professionalism that is consistent with practice of the local architectural community.
In case of a lawsuit, the Standard of Care is often cited as the basis on which to judge whether or not there may have been negligence or the appropriate level of expected service has been provided
Health, Safety & Welfare
Health, Safety & Welfare
1. Understand that the ARE is not focused on just beautiful and smart design. The primary role of the architect and the services provided are to protect the health, safety, and welfare of the public.
2. Cannot undercut codes or ignore non-compliant construction. Even if a client is strongly requesting that a certain piece of work be accepted, but it does not comply with codes or life safety, an architect cannot allow this to happen. If without reasonable attempts to correct the situation, any unsafe work should be reported to the Authority having jurisdiction.
Professional Conduct
Professional Conduct
- An architect is: considered a professional who is qualified to practice in their field and represents this fact
- Knowledgeable of applicable codes and regulations
- Must accurately represent qualifications and experience
- Avoid working with a conflict of interest that can impact their judgement
- Must not infringe on copyright of other design professionals
- Must not accept a contract with a client if an existing contract or relationship with another design professional has not been properly terminated
AIA Code of Ethics and Professional Conduct
AIA Code of Ethics and Professional Conduct
1. Read the AlA Code of Ethics and Professional Conduct. This can be found on AlA website.
http://content.aia.org/sites/default/files/2020-05/2020_Code_of_Ethics.pdf
2. This code provides rules and obligations in ethics and appropriate conduct toward the Public, Client, Profession, Colleagues, and Environment
3. The architect is expected to act professionally and ethically throughout its practice
NCARB’s Model Rules of Conduct - Summarized
Objectives and Principles
NCARB’s Model Rules of Conduct - Summarized
1. Objectives and Principles
The Model Rules of Conduct are a set of rules that are offered to jurisdictions for establishing criteria for conduct of licensed architects and the appropriate discipline by suspension or revocation of license. The architect may be disciplined by the jurisdictional architectural board regardless of whether or not the architect has been convicted by a court of law.
Primary objective is the protection of the public rather than advancing interests of the profession The architect is expected to be in a leadership role on a project to protect the public; although serving the client, the architect’s first duty is the protection of the public This publication seeks to protect clients and other members of the construction industry from fraud, deceit, and misrepresentation by an architect Protect public from buildings that are not safe
Architects are regarded as the primary design professionals in building design and public
protection. Architects are expected to defend the interest and position of clients, but, if need be, stand firm on positions that may not necessarily be in the client’s favor, but are required to protect the health, safety, and welfare of the public.
It is expected that architects will work to ensure ethical conduct amongst themselves and their colleagues outside of the practice. The architects in charge of a firm are held responsible if the firm violates the model rules of conduct.
Licensing of future architects relies on the AXP supervisor ability to confirm that adequate experience has been gained. These rules also protect the AXP verification process.
NCARB’s Model Rules of Conduct - Summarized
The rules
The Rules
- Competence
• Architect must practice with reasonable care and competence. This competency is judged by the Standard of Care.
Architect must take into account all applicable laws and regulations. An architect can seek advice from knowledgeable professionals, such as attorneys, but must never knowingly violate such laws. - Architect must practice in areas in which the architect has sufficient knowledge and skill
- If an architect’s competence is impaired, the architect must not practice; a qualified professional (doctor) will assess the impairment. The licensing board does not have to wait until harm or damage has been caused to take action on suspected impairment.
NCARB’s Model Rules of Conduct - Summarized
Conflicts of interest
Conflicts of interest
Must not accept compensation from suppliers for endorsing their products in connection with a project
• Unless waived by all parties, architects must not practice on projects for which there may be potential conflict of interest such as financial interest in a project or a relationship / family ties with another party
• When acting as interpreter of building contract documents, the architect must serve impartially and with no conflict of interest
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AXP supervisors must not enter into a relationship with the candidate that would interfere with the objective process of the AXP
NCARB’s Model Rules of Conduct - Summarized
Full disclosure
o Full disclosure
Do not make false or misleading statements
• When making public statements on architectural matters, the architect must disclose if there was compensation or other financial stake in the statement
• Do not misrepresent capabilities and experience
Must not misrepresent scope of involvement in a project
When an architect learns of a decision made by the architect’s employer or client that was against the architect’s advice, which violate applicable laws and regulations and may compromise the health, safety, and welfare of the public, the architect must refuse to accept the decision, report the matter to the building official. If the violating decision is being carried out anyway, the architect must stop services involved with the project.
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Must not falsify or fail to disclose information requested by the licensing board
• Must not verify or sign documents associated with licensure containing false information or support in the licensure of unqualified candidates
• An architect knowing of qualifications of a licensure candidate must cooperate with the candidate, the board, and CARB during the licensure process
• The architect has the professional duty to report violation of laws governing architecture to the architectural board
NCARB’s Model Rules of Conduct - Summarized
Compliance with Laws
Compliance with Laws
Must not violate United States or jurisdictional laws or participate in deliberate fraud or disregard of the rights of others
• Must comply with laws when practicing in other jurisdictions
• Must not offer gifts or payments to officials with intent on influencing their position on a project. Do not bribe.
• Employers that have violated rights of employees will be disciplined. These violations may include harassment, discrimination, or unfair compensation.
NCARB’s Model Rules of Conduct - Summarized
Signing and Sealing Documents
Signing and Sealing Documents
Sign and seal only those documents that were prepared under the architect’s responsible control. The architect may sign documents in the case that the architect includes documents prepared by manufacturers, contractors, consultants, or other architects, etc., which the architect has reviewed and must include such information in the construction documents.
NCARB’s Legislative Guidelines and Model Law / Model Regulations - Summarized
Purpose
Purpose
Rather than publishing architectural practices as direct statutory language, NCARB published these as guidelines to individual states and registration boards for consideration of use in each state board as regulations that they can incorporate in whole or in part.
Making changes to statutes is a far lengthier and complex process, whereas, adopting regulations that uphold the existing statutes can be done in a simpler manner