Pre-Test Flashcards
Identification and management of processes and the interactions among processes
Process-Based Quality Management
Processing customer returns, complaints, warranty claims, and recalls are included in which type of cost?
External Failure Costs
When are audit conclusions and findings are first officially disclosed?
Exit Meeting
What are the primary ISO guidance standards?
9000 & 9004
The maximum variability in results
Reproducibility
The chance that the consumer will accept a lot that is as bad as the limiting quality (LQ)
Consumer Risk
The worst possible average quality
Average outgoing quality limit
Implies variability across operators is consistent
Reproducibility
Angular measurement instruments include
Sine Bars
The variation between a known standard across the low and high end of the gauge
Linearity
If lack of repeatability is large in comparison to reproducibility
Part variation may be excessive
The risk that if a producer makes a lot that has a fraction defective equal to the specified AQL there is a risk that the lot will be rejected
Producers risk
Linear measurement instruments include
Caliper
Next step after identifying root cause
Test root causes
Pareto principle 1950
Deming
Developing an Actvity Network Diagram does NOT require knowledge of ______
Specific personnel assignments
PDCA cycle associated with these two people
Deming and Juran
Best tool to record and compile data to show patterns and trends over time
Check sheet
Tool that’s recommended for detailed planning
PDPC
Statistical process control considers quality to be:
Minimum deviation from a target
Simple linear regression involves which two factors
Intercept and Slope
When is a Paired Comparison Test used?
For logical pairing between the observations of two samples
Most useful for indicating overall state of the process
Conformance to specifications and statistical control
1st step in statistical hypothesis testing
Define the statistical problem
