PROBLEM-SOLVING

Question 1

Involves using higher-order thinking skills to effectively handle and critically work out realistic solutions to problems.

Answer 1

Problem-Solving

Question 2

Is a basic skill or tool that is needed by employees for workplace demands

Answer 2

Problem-Solving

Question 3

Includes a complex set of cognitive, behavioral, and attitudinal components

Answer 3

Problem-Solving

Question 4

Can be a multiple-step process

Answer 4

Problem-Solving

Question 5

Involves examining the meaning and significance of what is observed or expressed.

Answer 5

Critical Thinking

Question 6

a useful skill in making careful considerations during problem-solving

Answer 6

Critical Thinking

Question 7

Involves objectively and thoughtfully examining evidence before making judgments

Answer 7

Critical Thinking

Question 8

Requires logic, reasoning, clarity, credibility, accuracy, relevance, depth, significance, and fairness

Answer 8

Critical Thinking

Question 9

Involves exploring ideas, generating possibilities, and looking for many right answers rather than just one.

Answer 9

Creative Thinking

Question 10

Thinking creatively allows individuals to have the ability to accept change and newness, a willingness to play with ideas, and a flexibility in their outlooks

Answer 10

Creative Thinking

Question 11

Is an important mode of thinking when trying to solve problems

Answer 11

Creative Thinking

Question 12

Positive Attitudes that Lead to Creativity

Answer 12

1. ) Curiosity -
2. ) Challenge
3. ) Constructive Discontent
4. ) Believing most problems can be solved
5. ) Understanding that problems can lead to improvements
6. ) Seeing the good in the bad

Question 13

Involves assessing a program in relation to its mission, its future goals, and the external environment.

Answer 13

Strategic Thinking

Question 14

requires examining whether a program is “doing the right things” in order to achieve its mission

Answer 14

Strategic Thinking

Question 15

means having an end goal or vision in mind and developing plans to reach them

Answer 15

Strategic Thinking

Question 16

Characteristics of Strategic Thinking

Answer 16

There is a focus on:
●long-term rather than short-term outcomes
●the “big picture” and underlying systems
●critical and creative thinking
●leverage and gaining a maximum advantage

Question 17

Involves identifying & choosing alternatives based on the values and preferences of the decision maker.

Answer 17

Decision-Making

Question 18

When making choices among alternatives, we want the decision that:

Answer 18

1) Has the highest chance of being successful or effective

2) Best fits with our needs, goals, desires, and values

Question 19

Types of Decisions

Answer 19

1. ) Decisions about whether or not
2. ) Decisions of which
3. ) Contingent decisions

Question 20

involves yes/no, either/or decisions

Answer 20

Decisions about whether or not

Question 21

make decisions by weighing pros versus cons

Answer 21

Decisions about whether or not

Question 22

involves choosing the best alternative among a set of decisions

Answer 22

Decisions of which

Question 23

• depend on certain conditions being met

Answer 23

Contingent decisions

Question 24

Steps in decision making

Answer 24

1. ) Identify the decision that needs to be made and possible goals to reach.
2. ) Gather up information.
3. ) Generate a list of alternative solutions.
4. ) Rate the alternatives.
5. ) Examine the risk of each alternative.
6. ) Make the decision.

Question 25

How to Accelerate your Learning for Problem-Solving

Answer 25

In order to accelerate learning, one must acknowledge their personal learning style, maximize their intelligence and their ability to acquire and remember information.

Question 26

TRUE OR FALSE. Knowing your learning style can help you capitalize on your strengths and play down weaknesses

Answer 26

TRUE

Question 27

TRUE OR FALSE. Learning is independent on our senses to process information

Answer 27

FALSE

Question 28

TRUE OR FALSE. There is often a tendency to use certain senses over others

Answer 28

TRUE

Question 29

are similar to those with decision-making, although there is usually a final best solution, and thus more clarity.

Answer 29

Problem-Solving Techniques

Question 30

Seven steps for problem-solving can be carried out.

Answer 30

1. ) Identify the issues 2. ) Understand everyone’s interests 3. ) List possible solutions 4. ) Evaluate the options 5. ) Select an options or options 6. ) Document any agreements 7. ) Implement, monitor, and evaluate solutions

Question 31

To be an effective problem-solver, you need to have self-awareness about your:

Answer 31

Thinking processes, decision-making skills, learning style, intelligence, memory and information acquisition, and problem-solving skills and techniques