TRAINING AND DEVELOPMENT

Question 1

systematic acquisition of skills, rules,
concepts, or attitudes that result in the improved
performance

Answer 1

Training

Question 2

A systematic process of providing opportunities for
employees to develop the job-specific skills, experience
and knowledge they need to do their job or improve their
performance.

Answer 2

Training

Question 3

What is involved in TRAINING?

Answer 3

• Learning

* Performance

Question 4

a relatively permanent change in behavior and

human capabilities produced by experience and practice.

Answer 4

• Learning

Question 5

actions or behaviors relevant to the
organization’s goals; measured in terms of each
individual’s proficiency

Answer 5

• Performance

Question 6

increases a chance of learning and learning creates

better performance

Answer 6

Training

Question 7

What are the learning outcomes?

Answer 7

Cognitive outcome
Skill-based outcome
Affective outcome

Question 8

type of learning outcome that

includes declarative

Answer 8

Cognitive outcome

Question 9

knowledge, or knowledge of rules, facts, and principles.

Answer 9

Cognitive outcome

Question 10

type of learning outcome that

concerns the development of motor or technical skills.

Answer 10

Skill-based outcome

Question 11

type of learning outcome that

includes attitudes or beliefs

Answer 11

Affective outcome

Question 12

• Maintains qualified products/services.

Answer 12

Importance of Training

Question 13

• Achieves high service standards.

Answer 13

Importance of Training

Question 14

• Provides information for new comers.

Answer 14

Importance of Training

Question 15

• Refreshes memory of old employees

Answer 15

Importance of Training

Question 16

• Achieves learning about new things: technology;

products/service delivery

Answer 16

Importance of Training

Question 17

• Reduces mistakes-minimizing costs

Answer 17

Importance of Training

Question 18

• Opportunity for staff to feedback/suggest improvements

Answer 18

benefit of a training

Question 19

•Improves communication and relationships-better

teamwork.

Answer 19

benefit of a training

Question 20

• Most training is targeted to ensure trainees “learn”

something they apply to their job.

Answer 20

Benefit of a training

Question 21

What are the Objectives of TRAINING and DEVELOPMENT?

Answer 21

Productivity
Effectiveness in present job.
Qualification
Morale boost

Question 22

quality/quantity improvement.

Answer 22

Productivity

Question 23

personal development and

advancement.

Answer 23

Qualification

Question 24

foster loyalty, cooperation, favorable

attitudes.

Answer 24

Morale boost

Question 25

FIVE PARTS OF TRAINING PROCESS

Answer 25

1. Determining Training Needs 2. Designing Training Programs/Training Objectives 3. Developing Training Program 4. Implementation 5. Evaluation

Question 26

What is manpower?

Answer 26

• The portion of the population which has actual or potential capability to contribute to the production of goods and services.

Question 27

• Determine the types of training

Answer 27

Determining Training Needs

Question 28

TYPES OF NEED ANALYSIS

Answer 28

ORGANNIZATIONAL ANALYSIS TASK ANALYSIS PERSON ANALYSIS

Question 29

Examines company wide goals and problems to determine where training is needed

Answer 29

ORGANNIZATIONAL ANALYSIS

Question 30

examines task performed and KSAOs required to determine what employee must do to perform successfully

Answer 30

TASK ANALYSIS

Question 31

Examines knowledge, skills, and current performance to determine who need training

Answer 31

PERSON ANALYSIS

Question 32

What are the Methods used to gather needs | assessment/analysis

Answer 32

``` •Performance Appraisal Scores •Survey questionnaire •Observation • Focus groups •Interviews • Skill and Knowledge Tests • Documentation examination – involves examining records like absenteeism, turnover, accident rates, performance appraisal. • Critical incidents ```

Question 33

Training Goals and Objectives should

Answer 33

* What learners are expected to do * The conditions under which they are expected to do it * The level at which they are expected to do it

Question 34

Outcome of the training objectives category

Answer 34

* Instructional Objective * Organizational and departmental objectives * Individual and growth objectives

Question 35

What principles, facts, and | concepts should be learned in the training program.

Answer 35

Instructional Objective

Question 36

What impact will the training have on organizational and department

Answer 36

• Organizational and departmental objectives

Question 37

• Organizational and departmental objectives

Answer 37

Individual and growth objectives

Question 38

training for supplementary skills and knowledge in order to increase the occupational mobility of a work or to improve his standard of performance.

Answer 38

Upgrading

Question 39

process of further training in work currently performed in order to improve job performance. To regain skills and knowledge which may been parky forgotten as a result of lengthy interruptions in performance of an occupation

Answer 39

Refresher

Question 40

training given to consolidate, deepen, and broaden skills and knowledge for a particular task, function or aspect of worker’s occupation.

Answer 40

Specialization

Question 41

training for acquisition of skills and knowledge required in an occupation other than the one for which the person was originally trained

Answer 41

Retraining

Question 42

Relate the training to an employee’s immediate jobopportunity to apply their skills. Training program has a reputation as being effective and useful.

Answer 42

Motivating employees

Question 43

Training must be interesting

Answer 43

Motivating employees

Question 44

•Increase employee buy-in

Answer 44

Motivating employees

Question 45

• Provide incentives –

Answer 45

Motivating employees

Question 46

• Provide food.

Answer 46

Motivating employees

Question 47

• Reduce stress associated with attending.

Answer 47

Motivating employees

Question 48

• Feedback – positive feedback during training

Answer 48

Motivating employees

Question 49

designed to increase a particular skill an employee needs either to be promoted or receive a pay raise.

Answer 49

Provide incentives

Question 50

Training Methods

Answer 50

1. Conducting Classroom instruction | 2. Hands on Methods

Question 51

seminar, lecture or | workshop/ Off-the –job training

Answer 51

Conducting Classroom instruction

Question 52

Developing the training curriculum, topic, outline, visuals, handouts, and videos, role play exercisesimproving interpersonal skills through acting simulated roles, ice breakers, case study.

Answer 52

Conducting Classroom instruction

Question 53

trainee is actively involved in | learning.

Answer 53

Hands on Methods

Question 54

Includes On-the –job Training, Apprenticeship, | Simulated Training

Answer 54

Hands on Methods

Question 55

OJT

Answer 55

On-the –job Training

Question 56

means having a person learn a job by actually performing it. Informal training by experienced peers and supervisors that occurs on the job and during job tasks

Answer 56

OJT

Question 57

works best for teaching skills that require supervision to learn, are best learned through repetition, and benefit form role modelling.

Answer 57

OJT

Question 58

OJT Techniques/ Methods

Answer 58

Internships and Assistantships Job rotation Apprenticeship Training

Question 59

require a higher level of | formal education than required by the skills trades.

Answer 59

Internships and Assistantships

Question 60

Students are employed by a business organization and work just as the same as other full-time employees. They perform under the direction of a faculty from the school.

Answer 60

Internships and Assistantships

Question 61

Movement from one position to another provides employees with exposure to a number of different job functions and broad grasp of the over-all purpose of an organization

Answer 61

Job rotation

Question 62

Allows lateral transfer and greater flexibility in replacing absent workers

Answer 62

Job rotation

Question 63

provides beginning workers with comprehensive training in the practical and theoretical aspects of work required in a highly skilled occupation.

Answer 63

Apprenticeship Training

Question 64

similar to them in | significant ways.

Answer 64

Characteristics of the Model

Question 65

employee must pay attention, retain information and reproduce the behavior

Answer 65

Characteristics of the Observer

Question 66

experienced employees working with new employees and professional coaches who work with all employees.

Answer 66

Coaching

Question 67

A veteran in the organization who takes a special interest in a new employee and helps him not only to adjust to the job but also to advance in the organization.

Answer 67

Mentoring

Question 68

programmed instruction, self-paced, | active participation, small chunks of information.

Answer 68

• Distance Learning

Question 69

Kinds of Technology based-Training

Answer 69

* Distance Learning | * Computer-Based or Web Based Programmed Instruction

Question 70

practicing a task even after it has been | successfully learned.

Answer 70

Overlearning

Question 71

Employees must have the skills and abilities to complete the training successfully

Answer 71

Step 4 Implementation

Question 72

There should be minimal outside factors that might distract | the employee

Answer 72

Step 4 Implementation

Question 73

Employee Reactions & Employee Learning

Answer 73

Step 5 Evaluation

Question 74

What are the Levels of Training Effectiveness?

Answer 74

* Learning Level * Behavioral Level * Results Level

Question 75

assess the acquisition of knowledge, | skills, attitudes, and behavior.

Answer 75

Learning Level

Question 76

measures the improvement of | behavior on the job. Degree of application of training

Answer 76

Behavioral Level

Question 77

measures the business results achieved by the trainee. Business impact by evaluating the goals for training were met

Answer 77

Results Level

Question 78

accounting for the cost of the training.

Answer 78

ROI

Question 79

salaries and benefits for all employees | involved in training

Answer 79

• Direct costs-