Problem Solving Methodology & Tools Flashcards
____ is a critical skill in both personal and professional settings.
problem-solving
____ involves structures approaches and methodologies.
effective problem-solving
___ enhance the ability to find and implement solutions efficiently.
tools and techniques
____ is a step-by-step approach to identifying and resolving issues. Ensures consistency, efficiency, and effectiveness.
problem solving methodology
4 common methodologies
- PDCA cycle
- DMAIC
- 8D problem solving
- root cause analysis
____, also known as the Deming cycle or Shewhart cycle, is a four-step iterative process for continuous improvement, involving Plan, Do, Check, and Act.
PDCA cycle
____ Identify an opportunity for improvement, define the problem, set goals, and plan the actions to address it.
plan
____ Implement the planned actions on a small scale to test the change.
do
___ Review the test, analyze the results, and identify what you’ve learned.
check
____Take action based on what you learned in the study step, implement the changes and repeat the cycle to continue improving.
act
DMAIC stands for ___, ____, ____, ___, and ____.
design, measure, analyze, improve, and control
____ is a data-driven process improvement methodology used in Lean Six Sigma to optimize existing processes and achieve sustainable results.
DMAIC
____ This phase involves clearly identifying the problem or opportunity for improvement, defining the project goals, and understanding customer requirements.
define
___ This phase focuses on collecting data to establish a baseline of the current process performance and identify key metrics to track.
measure
___ The data collected is analyzed to identify the root causes of the problem or process variations.
analyze
____ Based on the analysis, potential solutions are developed and tested, and the most effective solutions are implemented.
improve
___ Once the improvements are implemented, a plan is put in place to ensure that the gains are sustained over time, including monitoring and controlling the process.
control
The ____ is a problem-solving approach typically employed by quality engineers or other professionals, and is most commonly used by the automative industry but has also been successfully applied in constructions.
8 disciplies (8D) model
What is the 8D problem solving model?
D0 plan
D1 create a team
D2 define and describe the problem
D3 contain the problem
D4 identify, describe, and verify root causes
D5 choose corrective actions
D6 implement and validate corrective actions
D7 take preventive measures
D8 congratulate your team
____ Plan for solving the problem and determine the prerequisites.
D0: plan
____ Select and establish a team of people with product/process knowledge.
D1: use a team
____ Specify the problem by identifying in quantifiable terms the who, what, where, when, why, how, and how many (5W2H) for the problem.
D2: define and descrive the problem
____ Define and implement containment actions to isolate the problem from any customer.
D3: develop interim containment plan; implement and verify interim actions
____ Identify all applicable causes that could explain why the problem occured.
D4: determine, identify, and verify root causes and escape points
