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Professional Communication Skills Flashcards

1
Q

ambiguous

A

a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s positions

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2
Q

articulation

A

the process correctly pronouncing all the necessary parts of a word

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3
Q

ambushing

A

a style in which the receiver listens carefully to gather information to use in an attach on the speaker

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4
Q

artifact

A

a simple object or ornament representing significant cultural meaning

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5
Q

attending

A

the process of focusing on certain stimuli from the environment

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6
Q

channel

A

the medium through which a message passes from sender to receiver

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7
Q

climate

A

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive

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8
Q

communication

A

the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world

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9
Q

concise

A

to be clear and brief

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10
Q

connotation

A

the emotional associations of a term

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11
Q

consensus

A

agreement between group members about a decision

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12
Q

credibility

A

the believability of a speaker or other source of information

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13
Q

chronemics

A

the study of how humans use and structure time

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14
Q

conversation narcissist

A

one who turns the attention of the conversation to themselves

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15
Q

critical listening

A

listening in which the goal is to evaluate the quality or accuracy of the speaker’s remarks

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16
Q

debilitative apprehension

A

an intense level of anxiety about speaking before an audience resulting in poor performance

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17
Q

defensive listening

A

taking innocent comments as personal attacks

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18
Q

denotation

A

the objective, emotion - free meaning of a term

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19
Q

emotional intelligence

A

refers to an assortment of noncognitive skills, capabilities, and competencies that influence a person’s ability to successfully cope with environmental demands and pressures.

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20
Q

empathy

A

the ability to perceive another’s experience and communicate that perception back to the person

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21
Q

empathetic listening

A

listening in which the goal is to help the speaker solve a problem

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22
Q

environment

A

physical location and personal history surrounding the communication

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23
Q

equivocal terms

A

words that have more than one dictionary meaning

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24
Q

euphemism

A

a pleasant term substituted for a more direct, less pleasant term

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25
evaluative listening
listening in which the goal is to judge the quality of accuracy of speaker's remarks
26
extemporaneous speech
a speech planned in advance but presented in a direct, conversational manner
27
facilitative apprehension
a moderate level of anxiety about speaking before an audience that helps improve the speaker's performance
28
faulty assumption
incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand
29
feedback
the discernible response of the receiver
30
haptics
how touch effects the communication process
31
impromtu
a speech given without preparation
32
informational listening
listening to understand another person or idea
33
insensitive listening
the failure to recognize the thoughts or feelings that are not directly expressed by a speaker, and instead accepting the speaker's words at face value
34
insulated listening
listening to understand another person or idea
35
interpersonal communication
communication in which the parties involved consider one another as unique individuals
36
intrapersonal communication
communicating with oneself
37
jargon
special words or expressions that are used by a particular profession or group and are difficult for others to understand
38
kinesics
the study of body movement, gestures, and posture
39
manuscript speech
a speech that is read word-for-word from a prepared text
40
mass communication
the transmission of messages to large, usually widespread audiences via broadcast means
41
memorized speech
a speech that is learned and delivered by rote without a written text
42
message
a speaker's words and actions
43
message overload
excessive written or verbal information
44
monochronic
a nonverbal means of communication that emphasizes punctuality in beginning ans completing a task
45
noise
a force that interferes with the process of communication
46
pitch
the highness or lowness of one's voice
47
polychronic
a nonverbal means of communication that emphasizes flexibility in beginning and completing tasks
48
proxemics
the study of how people and animals use space
49
pseudolistening
giving the appearance of listening
50
rate
the speed at which one speaks
51
receiver
decodes the message
52
relative terms
words that gain their meaning through comparison
53
selective listening
a listening style in which the receiver responds only to messages that interest him or her.
54
self-concept
the relatively stable set of perceptions each individual holds of himself or herself
55
self-disclosure
the process of deliberately revealing information about oneself that is significant an that would not normally be known by others
56
self-esteem
the degree of regard a person holds for himself
57
self-fulfilling prophecy
a prediction or expectation of an event that makes the outcome more likely to occur than would otherwise
58
semantics
the study of meaning of words and phrases in language
59
sender
encodes and delivers the message
60
slang
a type of language that consists of words or phrases that are informal
61
soft skills
personal attributes that enable someone to interact effectively and harmoniously with other people
62
syntax
the arrangement of words in a sentence
63
thematic
a complete sentence describing the central idea of a speech, usually found in the first paragraph
64
tone
the quality of one's voice
65
volume
the loudness of one's voice

SBE (14 decks)

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