PROJECT QUALITY MANAGEMENT

Question 1

Explain how the concept of quality has changed over time

Answer 1

expanded to encompass the processes, the culture and systems that take a proactive approach to limiting the # of defects instead of just screening them out. to lower risk of the product / system not meeting the requirements

Question 2

what does total quality encompass

Answer 2

• Total Quality also refer to time and cost dimensions
• Zero defect might have a negative effect on the Time and Cost dimensions
• Depend on the project / product / client

Question 3

what are the 3 processes of quality management (PAC)

Answer 3

Quality Planning, Quality Assurance, Quality Control

Question 4

What goes into quality planning?

Answer 4

• Sets requirements and standards which should be met
• Sets actions which should be taken to met requirements
• Quality planning two aspects:
• Establishing quality management procedures and policies (organisation)
• Establishing quality plan as part of the project being executed
• Cost of Quality
• Cost-benefit analysis on quality activities
• Prevention Cost, Appraisal Cost, Internal Failure cost, External Failure Cost
• Project Quality Management Plan (PQMP)
• Part of the Project Execution Plan

Question 5

what goes into quality assurance?

Answer 5

• Making sure that the current project are executed according to the PQMP
• Making sure that we continuously improving in what we do now, for future projects

Question 6

what goes into quality control

Answer 6

• Ensuring the the quality assurance activities are done and that
  requirements and standards are being met
• Include planned quality control activities, and ad hoc problem
  solving

Question 7

Techniques for QA?

Answer 7

1. Configuration Management
2. Design Reviews
3. Audits
4. Classification of Characteristics
5. FMEA
6. Modeling and Prototyping

Question 8

tools for quality control?

Answer 8

Run chart, Control chart, Pareto diagram, cause-and-effect diagram

Question 9

During the quality control process, the contractor might request a waiver, deviation or modification of
a feature does not meet specification. Give short definition of each of these as well as example

Answer 9

A waiver applies to an unplanned
condition that is discovered only after the item has been produced. It authorizes a
temporary nonconformity, such as a scratch discovered on the paint of a
hardware item

A deviation is also a temporary departure from specification, but
it is discovered before production. For example, if a specified material is
temporarily unavailable, the contractor can apply for a deviation to allow an
alternative material to be used.

A third form of deviation from specification is a
modification; this is a change to specification that is considered permanent.