public vs private approaches

Question 1

budgets (public and private)

Answer 1

•private-forecast revenue,expenses ajusted based on income,
•public-balanced budget,follow managing public money,give money back if left over

Question 2

processes (public and private)

Answer 2

•public-set gov policies,can’t be changed
•private-set individually,change when need

Question 3

accountability (public and private) 🧾

Answer 3

•public-oversight,accountable for public,verify accounts
•private-verify accounts

Question 4

how to maintain and improve quality 👵

Answer 4

•compliant handing procedures
•surveys and feedback
•process improvements

Question 5

compliant handing procedures(5 step)rairc

Answer 5

1.Receive complaint.
2.Assess complaint.
3.Investigate the complaint.
4.Resolve the complaint.
5.Continuous improvement.

Question 6

process improvement

Answer 6

incremental,or entirely

•Boost performance
•Speed up the process
•Cut out errors

Question 7

surveys and feedback

Answer 7

•meaningful insight into areas quality can be improved

•Surveys and feedback can also provide a platform for customers to suggest improvements .

Question 8

pdsa

Answer 8

plan-identify
do-implement
study-review
act-take action

Question 9

benchmark

Answer 9

create a baseline which can be used to compare to after the process has been introduced.