quality assurance activities/improving Flashcards
(10 cards)
quality
•standard of something as measured against other similar products
compliance
complying with processes, requirements, standards or regulations.
quality assurance
implementing procedures/checks throughout the entire process to prevent issues before they arise
process checklist(quality assurance)
•step-by-step detail on how a process should be carried out.
•ensuring all staff follow the same correct approach,
quality standards(quality assurance)
criteria used to ensure that products, services, and processes meet benchmark
audits/inspections(quality assurance)
•ensure they are being followed
•identify any inconsistencies
peer review(quality assurance)
peer reviews your work before being submitted.
testing(quality assurance)
carried out on a product or service before launching to ensure it is fully working correctly and safely.
reasons for improving quality
•increased efficiencies
•value for money
•customer satisfaction/experience
benifits of improving quality 👵
•Improved reputation.
•Fewer customer complaints
•reduce errors=⬇️cost