quality standards Flashcards
(10 cards)
quality standards
• requirements used to ensure products meet a certain level of quality
purpose of quality standard 👩⚖️😷
•ensure the safety/reliability
•comply with relevant laws/regulations
•customer satisfaction
iso accreditations-definition 🤓
•international standards agreed by experts
•audit to get accreditation
investors in people 🎭
advance preformance through management of its people
benefits of accreditation
•increased brand awareness
•credibility
•customers satisfaction
accreditation responsibility(audits)
•requirements of accreditation, complete routine audits
•audit to ensure they meet quality standard
•feedback is then collated, reviewed •recommendations/opportunities for improvement given
responsibilitys(process maps)
show steps and decisions of a process
helps with consistency
responsibility(documentation)
•prepare a range of documentation •evidence that they are meeting the standard.
•logs, controls, signatures, checklists, etc.
responsibility(meetings and forums
•certain number of meetings, forums and committees to be established and running within the organisation
accreditation responsibility(cost)
•initial implementation/certification, •ongoing renewals,
•staff resources for implementing