Quiz 3 Flashcards
(19 cards)
In a leadership role, one must have certain characteristics; those qualities of a leader are:
motivates other
personal and professional accountability
visionary
The part of the orientation process that includes speakers from HR, infection control, hospital safety, security, and process improvement is called:
hospital-wide orientation
What is Code Pink?
infant/child abduction
Local resources are overwhelmed
disaster
able to manage the event with local resources
emergency
Management of life-threatening emergencies
triage
Which of the following has been shown to be a powerful tool to help healthcare organizations become safer, more efficient, and patient-centered? (SATA)
Performance improvement
Total quality management
Quality improvement
When organizing a group meeting, what is an important consideration?
starting and ending on time
One reason a team may be ineffective is?
The team may be “owned” by a few individuals who make most of the decisions.
Select three characteristics of an effective team.
moves an agenda forward
willingness to participate in the decision-making process
works interdependently
Why is the team assessment questionnaire used?
to evaluate a team’s effectiveness
Of the choices below, what is the best teaching approach for a culturally diverse group?
visual aides
How do you know if someone is being rude or not following proper etiquette?
writing in all caps
The highest priority of an RN:
administration of STAT medications
Competent staff are:
Employees qualified to perform work according to professional standards
Mandatory content of a new employee orientation includes:
fire safety
infection control
blood-borne pathogens
What is one common outcome used to assess patients’ satisfaction?
The patient completes a patient survey after returning home from the hospital.
Common outcomes for most units:
infection rates
patient satisfaction
performance scales
core measures
A majority of healthcare organizations across the US measure patient satisfaction. Two of the common vendor satisfaction measures are:
Press Gaining
Gallup
