Quiz 4

Question 1

Is an exchange of information using words including spoken and written so that people can share information effectively

Answer 1

Verbal Communication

Question 2

The transmission of information without the use of words also known as body language

Answer 2

Nonverbal Communication

Question 3

Objective understanding of the way in which a patient sees his or her situation, identifying with the way another person feels putting oneself in another persons circumstances

Answer 3

Empathy

Question 4

Is the expression of sorrow for someone’s situation involving compassion and kindness

Answer 4

Sympathy

Question 5

Auditory
Visual
Kinesthetic

Answer 5

Channels of communication

Question 6

Spoken words and cues

Answer 6

Auditory

Question 7

Sight observations and perceptions

Answer 7

Visual

Question 8

Touch

Answer 8

Kinesthetic

Question 9

interaction between parents and children people who desire close and personal contact

Answer 9

intimate zone

Question 10

distance when interacting with close friends

Answer 10

personal zone

Question 11

space when interacting with aquaintences such as in a work or social setting

Answer 11

social zone

Question 12

communitcation when speaking to an audience or small groups

Answer 12

public zone

Question 13

does not occur spontaneously it occurs for a specific purpose;
characterized by the unequal sharing of information;
built on patients needs not on those
of the helping person

Answer 13

Helping relationship

Question 14

occurs spontaneously;
information sharing is more likely to be similar in quantity and type;
needs of both participants are generally considered;

Answer 14

social relationship

Question 15

Phases of a helping relationship

Answer 15

orientation phase working phase and termination phase

Question 16

the tone and guidelines for the relationship are established. you and the patient can learn to identify each other by name

Answer 16

orientation phase

Question 17

nurse works together with patient to meet the patients physical and psychological needs interaction is the essence of this ____

Answer 17

working phase

Question 18

occurs when the conclusion of the initial agreement is acknowledged

Answer 18

termination phase

Question 19

warmth and friendliness;
empathy;
openess and respect;
caring;
honesty, authencity & trust;
competence;

Answer 19

Dispositional traits

Question 20

specific objectives;
comfortable environment;
privacy;
confidentiality;
patient vs task focus;
using nursing observations;
optimal pacing

Answer 20

Rapport Builders

Question 21

conversation and listening skills;
use silence;
touch;
humor appropriately;
interview techniques

Answer 21

therapeutic communication