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Emotional Intelligence > Relationship Management > Flashcards

Flashcards in Relationship Management Deck (17)
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1

Tackle a tough conversation.

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2

Offer a "fix-it" statement during a broken conversation.

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3

Align your intention with your impact.

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4

Make your feedback direct and constructive.

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5

Explain your decisions, don't just make them.

People experience fear when they are in the dark and decisions are made for them 

If you have a habit of making decisions quickly and independently, you're likely very personally competent but it's time to add social copetence to your decision-making repetoire. 

Instead of making a change and expecting others to just accept it...

First, take time to explain the why behind the decision, including alternatives, and why the final choice made the most sense. Asking for ideas and input ahead of time is also great

Finally, acknowledge how the decision will affect everyone. 

People appreciate this transparency and openness, even though the decision may neagively impact them. 

Transparency and openness make people feel like they are trusted, respected and connected to you - instead of being told what to do while being kept in the dark. 

Keeping an eye ahead...

1. Spot upcoming decisions - look over your calendar for the next threee months to identify which decisions need to be made. 

2. Work backward to see who will be impacted by these decisions.

3. Make a complete list of who will be affected by each decision

4. Plan when and where you will talk together about each upcoming decision including details explaining why and how each decision will be made.

5. If you must, invite people to a special meeting for just this purpose

6. Put yourself in their shoes before and after you make the decision

What high Relationship Management scores look like: 

 

6

When you care, show it.

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7

Complement the person's emotions or situation.

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8

Acknowledge the other person's feelings.

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9

Don't avoid the inevitable.

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10

Only get mad on purpose.

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11

Have an "open-door" policy.

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12

Build trust.

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13

Take feedback well.

Being able to take feedback by thanking the other person

 

14

Avoid giving mixed signals.

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15

Remember the little things that pack a punch.

Example - buy someone tea or a surprise gift

16

Enhance your natural communication style.

Communication is an artform 

Try communicating with stories. 

Try enhancing your communication with body language. 

Try paying attention to vocal intonations in your speaking. 

17

Be open with others and be curious about others.

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