Rooms - Chapter 6 Flashcards Preview

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Flashcards in Rooms - Chapter 6 Deck (14):
1

area inventory list

A list of all items within a particular area that need cleaning by or the attention of housekeeping personnel.

2

deep cleaning

Intensive or specialized cleaning undertaken in guestrooms or public areas. Often conducted according to a special schedule or on a special-project basis.

3

frequency schedule

A schedule that indicates how often each item on an area inventory list must be cleaned or maintained.

4

housekeeping status report

A report the housekeeping department prepares that indicates the current housekeeping status of each room, based on a physical check.

5

maximum quantity

The greatest number of purchase units that should be in stock at any given time.

6

minimum quantity

The fewest number of purchase units that should be in stock at any given time.

7

occupancy report

A report prepared each night by a front desk agent or the property management system that lists rooms occupied that night and indicates guests who are expected to check out the following day.

8

par number

A multiple of the standard quantity of a particular inventory item that must be on hand to support daily, routine housekeeping operations.

9

performance standards

A required level of performance that establishes the quality of work that must be done.

10

preventive maintenance

A systematic approach to maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring.

11

productivity standards

An acceptable amount of work that must be done within a specific time frame according to an established performance standard.

12

room status discrepancy

A situation in which the housekeeping department’s description of a room’s status differs from the room status information at the front desk.

13

routine maintenance

Activities related to the general upkeep of the property that occur on a regular (daily or weekly) basis and require relatively minimal training or skills to perform.

14

scheduled maintenance

Activities related to the upkeep of the property that are initiated through a formal work order or similar document.