Flashcards in Rooms - Chapter 6 Deck (14):
area inventory list
A list of all items within a particular area that need cleaning by or the attention of housekeeping personnel.
Intensive or specialized cleaning undertaken in guestrooms or public areas. Often conducted according to a special schedule or on a special-project basis.
A schedule that indicates how often each item on an area inventory list must be cleaned or maintained.
housekeeping status report
A report the housekeeping department prepares that indicates the current housekeeping status of each room, based on a physical check.
The greatest number of purchase units that should be in stock at any given time.
The fewest number of purchase units that should be in stock at any given time.
A report prepared each night by a front desk agent or the property management system that lists rooms occupied that night and indicates guests who are expected to check out the following day.
A multiple of the standard quantity of a particular inventory item that must be on hand to support daily, routine housekeeping operations.
A required level of performance that establishes the quality of work that must be done.
A systematic approach to maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring.
An acceptable amount of work that must be done within a specific time frame according to an established performance standard.
room status discrepancy
A situation in which the housekeeping department’s description of a room’s status differs from the room status information at the front desk.
Activities related to the general upkeep of the property that occur on a regular (daily or weekly) basis and require relatively minimal training or skills to perform.