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Flashcards in Rooms - Chapter 6 Deck (14):

area inventory list

A list of all items within a particular area that need cleaning by or the attention of housekeeping personnel.


deep cleaning

Intensive or specialized cleaning undertaken in guestrooms or public areas. Often conducted according to a special schedule or on a special-project basis.


frequency schedule

A schedule that indicates how often each item on an area inventory list must be cleaned or maintained.


housekeeping status report

A report the housekeeping department prepares that indicates the current housekeeping status of each room, based on a physical check.


maximum quantity

The greatest number of purchase units that should be in stock at any given time.


minimum quantity

The fewest number of purchase units that should be in stock at any given time.


occupancy report

A report prepared each night by a front desk agent or the property management system that lists rooms occupied that night and indicates guests who are expected to check out the following day.


par number

A multiple of the standard quantity of a particular inventory item that must be on hand to support daily, routine housekeeping operations.


performance standards

A required level of performance that establishes the quality of work that must be done.


preventive maintenance

A systematic approach to maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring.


productivity standards

An acceptable amount of work that must be done within a specific time frame according to an established performance standard.


room status discrepancy

A situation in which the housekeeping department’s description of a room’s status differs from the room status information at the front desk.


routine maintenance

Activities related to the general upkeep of the property that occur on a regular (daily or weekly) basis and require relatively minimal training or skills to perform.


scheduled maintenance

Activities related to the upkeep of the property that are initiated through a formal work order or similar document.