Section 1 quiz flashcards
(4 cards)
0
Q
When using the UVAC model, use concluding questions that ask for a ________.
A
yes or no
1
Q
In the UVAC model, _________ is the first step unskilled agents immediately jump to after hearing the seller’s concern.
A
Answer
2
Q
Using the ______ method can help you understand and validate the seller’s concern, problem, or question.
A
UVAC
3
Q
The most indispensable piece of information an agent can learn from a seller is what _______ range they think is right.
A
price
