Section 14-20 (potatoes) Flashcards
What is a colocation (under team development)?
tight matrix, means you have a project war room or head quarters
What is a Zero Sum Reward?
only one person who can win…employee of the month or yard of the month where one person wins and everyone gets angry
Team Building Activities….
- Training the Project Team
- Team Involvement during the planning processes
- Defining rules for handling team disagreements
- offsite activities
- quick team-involvment activities (icebreakers)
- Activities to improve interpeersonal skills and form relationships
Team Building Activities….
- Training the Project Team
- Team Involvement during the planning processes
- Defining rules for handling team disagreements
- offsite activities
- quick team-involvement activities (icebreakers)
- Activities to improve interpersonal skills and form relationships
What are the 5 phases to team development?
1) Forming - Team comes together
2) Storming - People position…you are either leader or follower
3) Norming - people accept roles, start to rely on each other to complete
4) Performing - fine fluid machine; working already
5) Adjourning - team disbands
What are examples of General Management Skills?
- Listening
- Negotiating
- Problem Solving
- Influencing
What are benefits for rewarding the project team?
Promote good performance and behavior
- formal; achievable approach
- Reward good work….stay true to the mission….don’t reward non-quality.
What is an example of a zero sum reward?
Poker - only one person can win while everyone else loses
What is a 360 degree feedback approach?
Offers appraisal from more than just the project manager - other team members, other managers, subordinates offer their input/ critique.
What are Goals for Assessments?
- Improvements in skills to perform assignments more effectively
- Improvements in competencies that help team members perform
- Reduced Staff turnover rate
- Increased team cohesiveness
What are Organizational process assets that can help manage the project team?
- Certificates of appreciation
- Newsletters
- Project Websites
- Bonus structures
- Corporate Apparel
How would you describe conflict management?
- Conflict is Natural
- Team issue
- Openness resolves conflict ** COMMUNICATION IS KEY THIS IS ON EXAM**
- Focus on issues, not personalities
- Focus on present, not past
Conflict Management: Collaborative/Problem solving
preferred approach - open and friendly
Conflict Management: Forcing/Directing
your boss says they are the boss and forces the issue to be resolved. not necessarily desireable
Conflict Management: Compromising/ Reconcile
Lose- Lose/ neither party got 100% what they wanted
Conflict Management: Withdrawing/ Avoiding
Stop talking about an issue/ yield - lose
Conflict Management: Smoothing/ Accommodating
Downplay the issue…..what I try to do
what is active listening?
involved in conversation and repeat/ paraphrase to show you are in the conversation
what is effective listening?
really understand the motivation of the question - the underlying reason for the topic.
PM Management Style - Autocratic?
Auto - self/ cratic - power. The project manager makes all decisions
PM Management Style - Democratic?
The project team is involved with the deicsions
PM Management Style - Laissez Faire?
The project manager allows the team to lead and make decisions
PM Management Style - Exceptional?
The project manager manages by exception (reactive) always someones turn to be mad
What are the 5 project manager powers?
1) Expert - Experienced - You’ve been a PM so long you are considered an expert PM (thats what I am at Pharmerica/ Omnicare)
2) Reward - Incentive - Team believes you have the power to reward them for the work
3) Formal - Positional - no relationship
4) Coercive - threatened - team feels like you can punish them
5) Referent - references - ceo tells you how to do something