SH PMP Exam Reviews Flashcards
(146 cards)
1
Q
AGILE:
In an agile project if you have a team member unable to complete the tasks….what should you do?
A
Remove a few items from the sprint after checking in with the product owner.
2
Q
AGILE:
Who determines the length of the sprint in an Agile setting?
A
The product owner determines the spring duration.
3
Q
AGILE:
What type of analysis is identifying risks?
A
Qualitative analysis
if you were analyzing risks then you would want to quantify that in a quantitative analysis
4
Q
TRADITIONAL:
What should a project manager do if a senior executive is not responding to communications?
A
Identify a direct solution.
Use whatever networking or communication method you can to contact the senior executive to get a response.
5
Q
HYBRID:
What should a project manager do if team members are frustrated and leaving?
A
Develop a new social contract to empower the team.
a social contract paves the way for everyone in the team to work together better.
6
Q
TRADITIONAL:
What is the ultimate goal for negotiation?
A
Achieve a win-win outcome
7
Q
HYBRID:
What should a project manager do to ensure proper training?
A
conduct individual and team assessments on their preferred learning methods.
This helps project manager interact with the team and can provide an understanding amongst team members and facilitate a more productive team.
8
Q
HYBRID:
What should you do if you have to plan against another project?
A
Develop a schedule based on the info available from the program management team.
program managers are over the project managers so they have access to both sets of info and can help make sure they don’t overstep.
9
Q
HYBRID:
What should you do first when you have two team members conflicting each other?
A
Observe the team members first and talk wit them about their complaints before applying a conflict resolution technique.
PMP Mindset:
Plan Do Check ACT
10
Q
HYBRID:
How do you help resolve virtual communication issues?
A
Use a myriad of tools to facilitate working with virtual and remote teams.
A fishbowl window alleviates lag by providing a long-lived video link that remains open.
11
Q
HYBRID:
What does a PM do if you have team members wanting to do new tasks but you don’t want to accept new risks?
A
compromise/ reconcile.
keep your current process but consider implementing the improvements in future projects.
12
Q
HYBRID:
If a PM team has been using predictive and wants to start using some agile initiatives, what should the PM do first?
A
Invite key stakeholders to the daily stand-ups and project review meetings.
this allows you to build awareness within the organization that you are now doing agile things.
PMP Mindset - cannot act before all is informed.
13
Q
HYBRID:
What should you do if there is an government regulatory requirement that might impact your project?
A
Confirm that the project is in compliance.
IF NOT - then update the risk registry and project management plan
14
Q
HYBRID:
What does a PM do to accelerate their project if both the SPI and CPI are under 1.0 (over budget off schedule)?
A
Adjust the procedure to be more efficient
rearrange the schedule to product crash (efficiency)
anything you can do to increase the efficiency.
15
Q
HYBRID:
How does a PM ensure that virtual team meetings are effective?
A
Don’t focus on the agenda.
Instead, focus on the communication method/ time/ schedule to make the meeting. The team will handle the agenda your job is to handle the participation.
16
Q
AGILE:
What should a PM do if the team spent way too long on an item?
A
Incorporate an adaptive approach for the rest of the project.
Agile = adaptive approach
Traditional= predictive approach
17
Q
AGILE:
When it comes to validation, what should a PM try to incorporate?
A
Develop a type of testing (unit and/or integration testing)
Identify acceptance criteria….you are need to know what results are passing when you test.
18
Q
HYBRID:
What should a PM do if a project is behind schedule?
A
Try to either add resources to get it back on track (more hours) [crashing]
Try to run multiple activities at the same time as long as it doesn’t impact each other. [fast tracking]
19
Q
HYBRID:
What should a PM do if a project conflicts with a contract?
A
outside contracts are not in the scope of the project - continue with your project activities but bring it up to your legal contract department.
20
Q
AGILE:
How can a project manager improve team performance?
A
Analyze the team to see strengths and weaknesses.
You can utilize active listening to address the needs of the team.
21
Q
HYBRID:
What should a PM do if there is conflict in a diverse team?
A
Analyze the team to see what the issues could be. Scheduling a team meeting to understand the conflicts.
PM Mindset:
Plan/Analyze/Understand
think before you act.
22
Q
AGILE:
When switching from a predictive to an agile approach, how do you ensure features/ product is being made?
A
Align the benefits management plan with the product backlog.
In order to ensure a feature is being made when switching from a predictive to an agile approach, the relevant user stories need to be planned and prioritized in the product backlog. In this case, the project manager should make sure that a measurement system is in place to track the benefits, so the benefits measurement plan should be planned in alignment with the product backlog.
23
Q
HYBRID:
What should a PM do if a product has been delivered but continue to get contacted by users - even if the project is closed?
A
After a project has been closed, it gets transferred from the the PM team to the operations team.
Once QuickMAR goes live - Rachel Rice steps out and is between pharmacy and QuickMAR support.
24
Q
HYBRID:
If you take over a project team and you notice morale is low - what should you first do?
A
Assess/Understand/Identify any issues.
Identify the cause of the morale issue.
25
AGILE:
What is a project sponsor in charge of?
Project sponsors provide financial and supportive resources.
The project manager oversees a project's day to day management by managing tasks, team members and project progress.
26
AGILE:
If a customer is upset regarding a critical issue, what should happen?
involve a project expert (or get one)
explain the situation to the customer and provide an action plan.
you are having emar issues? here is rachel rice and here is our ALIS Action plan.
27
AGILE:
What should a project manager do to overcome challenges early in a project?
Analyze/ Understand/ Identify the issues that are being faced.
In AGILE....SWOT (Strength, Weakness, Opportunities and Threats) analysis can be used to quickly identify and take action.
28
AGILE:
What is the product owner responsible for in an agile setting?
The product owner is responsible for the product vision that drives the objectives. If you think a project is not in line with the project's objectives - get in touch with the product owner and they will engage stakeholder feedback and monitor the product backlog to ensure alignment.
29
HYBRID:
Once a team is established, what should a PM do first?
Review OPAS (Organizational process assets) with all team members and establish ground rules.
30
AGILE:
What should you do if you completed a deliverable but then regulations changed?
Create a user story and add the change into the next sprint.
You have to go back and rework it.
31
AGILE:
What should you do if a key stakeholder was unavailable during the last review?
Updated project information is always accessible to the stakeholders (send out meeting invites, upload latest transition plan to sharepoint, etc).
32
HYBRID:
What type of actions could a PM take to determine the source of defects or issues with a product?
The Ishikawa/fish-bone diagram can be used in a systematic identification of problems as well as their origins. The output of this exercise could be used to develop the Pareto chart to indicate the 20% of the cause problems which when addressed would eliminate 80% of current challenges.
33
HYBRID:
How does a project manager determine how long a project will take?
Estimate the duration of the project by the number of stories (and how big are these stories) to get an idea of duration.
34
AGILE:
How does a PM resolve conflict between team members?
First analyze what is wrong. Once you know it then you help the team collaborate and resolve their issue.
C. Help the team members collaborate and resolve their problem together.
Conflict between team members should be dealt with among themselves. The opinions of the team members should be valued and made transparent in the process. The project manager should encourage them to collaborate to solve their issue and should intervene if the conflict cannot be resolved.
35
AGILE:
If your team has junior members or they haven't done an agile project before, what should you do?
Allocate specific times during the project to help your team.
PM developing the team will make sure they are informed about the project and the right items are being addressed during the sprint.
36
AGILE:
How does a project manager ensure that the value is being delivered in each phase?
The PM tracks progress toward each benefit (goal), based on the benefits management plan
37
HYBRID:
If you have a team and they are resisting to the project approach (agile or predictive) what should you do?
At the beginning of the project, advocate for use of the techniques for agile/ predictive. You should always do an assessment of your team before you select so know what you are getting into.
38
HYBRID:
What do you do if there is a legislation passed by the local government for your product/ deliverable?
Analyze if this legislation will cause a change.
Plan to submit a change request to the control board so you can change the scope (features) of the project.
Act after the change has been approved
Check to ensure the change has been done correctly.
PM Mindset
Plan
Do
Act
Check
39
HYBRID:
What is in a project success/ definition of done?
Product success is achievement of project objective and success criteria. If you meet the project objective and success criteria, you will provide the expected business benefits labeled in the project benefit management plan.
40
HYBRID:
If your team does not have experience with an approach, what should the project manager do?
It is the project manager's role to train the team members in hybrid practices and ensure the team meets them.
41
AGILE:
What do you do as a PM if your team member continues to change a deliverable during every sprint?
Analyze/identify why the team member is changing
If its a valid reason - maybe we submit a control change request
Understanding the reason for constant changes is the first step the project manager should take in addressing the concerns. Then, the project manager can determine the actions necessary to resolve the conflict.
42
HYBRID:
If an issue comes up with a vendor or local agency, what should a PM do?
The PM should try to handle this directly.
directly engaging can help eliminate communication delay, miscommunication and possible consequences for non-compliance.
43
HYBRID:
If there is compliant in regards to a quality metric report, what should a PM do?
Identify who the person is that creates the report. (use a RACI matrix to see who is responsible)
Inform them of the complaint and analyze to ensure it is accurate.
Communicate either change of report or confirmation of accuracy.
44
HYBRID:
What should a PM do if they initially received a quote for $100k but then as the project went on they received an updated quote to be $250k?
Engage the steering committee to escalate the issue.
45
HYBRID:
What is a steering committee?
A steering committee is an advisory body of senior stakeholders who provide direction and support for the project team and make decisions outside the project team’s authority. The steering committee has to determine a way forward, in accordance with the company's available funds and priorities, because the cost has gone beyond what the project manager has budgeted
46
HYBRID:
If a PM wants to change a project approach from predictive to Agile...what should they do?
Submit a change request to the change control board first - then once approved can incorporate.
47
AGILE:
Once a PM gets the change request approved to switch from Predictive to Agile, what should they do next?
Organize a workshop with the product owner and project team to create a product backlog and acceptance criteria.
basically, work with the product owner to ensure the scope is now incorporated in the tasks.
48
HYBRID:
What should a PM do if the contract with a vendor is about to end but the project isn't done?
Continue working with the vendor by changing the contract into a master services agreement with additional work.
We try to update contracts to master contracts in PharMerica anytime someone is active.
49
HYBRID:
If your team is frustrated with compliance department, what should you as a PM do?
when we face an issue we try to understand the problem at hand. The same goes for your team. Try to help the team understand that compliance is an important part of the project and value creation.
50
When do you choose a predictive approach?
A predictive life cycle should be applied when the project scope, time, and cost are determined in the early phases of the life cycle.
51
When do you choose an agile life cycle?
An agile life cycle is applied when there is a project with an unknown scope or timeline.
52
When do you choose an hybrid life cycle?
Scope and timeline is known but there is uncertainty about the requirements.
This development approach is useful when there is uncertainty or risk around the requirements. Considering that the project is complex and will need to go through multiple stages, the team is unable to predict when tasks will occur, or their duration, but the project needs to be completed by a fixed due date, the project manager would best be advised to choose a hybrid approach that would include working with the project sponsor to prioritize the functionalities or deliverables in the backlog.
53
HYBRID:
What is expert judgement in estimating?
Expert Judgement is basically you doing a top down or bottom up analysis and using your experience to determine the best. it requires an expertise that is not present within the project team.
54
HYBRID:
What is parametric estimating?
statistical based tool to produce estimates. high level planning.
55
HYBRID:
What should a PM do if an action was recently done to reduce cost but stakeholders are upset it is in return taking too long?
The project manager should interact with the stakeholders and explain the project approach and plan to address their concerns/ reduce frustration.
Much like we need to analyze to understand - the first attempt to resolve issue should be letting your stakeholder understand before creating an action plan.
56
AGILE:
If you have team members complaining about their work environment, whose job is it to solve the problem?
The project manager.
The project manager is responsible for removing impediments and creating a conducive work environment. A critical role for the project manager is to maximize delivery by removing impediments to their progress. This includes solving problems and removing obstacles that may be hampering the project team’s work. By solving or easing these impediments, the project team can deliver value to the business faster.
Projects can be challenging from the perspectives of technical challenges, environmental influences, and interpersonal interactions. Supporting project team members through problem solving and removing impediments builds a supportive culture and leads to a trusting and collaborative environment.
57
AGILE:
What should you do as a PM if you find out that a competitor will be launching a similar product in the environment?
make sure that the product backlog will deliver the minimum viable product (MVP) first.
We want to release the product that meets minimum requirements first to help be first on the market.
58
AGILE:
What is a digital transformation workshop?
Helps people learn excel, sharepoint, etc to help efficiency
59
AGILE:
What is the best way to sell agile approach/ methodology to stakeholders?
review the product backlog to identify quick wins to the stakeholders.
essentially, stack the deck so they could see the most optimum method.
60
HYBRID:
What is a requirements traceability matrix?
a requirement is a condition or capability that is needed to be present in a product, service or result.
if a project is missing a deliverable, it is missing a requirement which means you need to figure out how that requirement was missed.
A requirements traceability matrix links the requirements from their origin to the deliverable to satisfy them.
requirements can evolve over time, so the requirements traceability matrix should be evolved over time.
61
HYBRID:
What should a project manager do if they present a charter to stakeholders but noticed a few of them weren't paying attention?
Hold one on one meetings with the stakeholders to ensure their understanding of deliverables and responsibilities.
EVERY stakeholder should understand the deliverables and their responsibilities and the PM should address this IMMEDIATELY
62
HYBRID:
A project manager is in the process of developing their first version of the project management plan. What should the project manager do?
The project manager should ensure that the first version of the project management plan includes high level scope, timelines, and project budget.
make sure they include the project budget and project cash flow scenarios as part of the project management plan.
63
HYBRID:
A large transformation project is in progress. This project requires cross-functional effort from various business teams.
Which two actions should the project manager take to complete the stakeholder register? (Choose two)
Break down the project by domain areas
Analyze the interest, influence, and impact of potential stakeholders from each business team.
The project manager should break down the project by domain areas and analyze the interest, influence, and impact of potential stakeholders from each business team to complete the stakeholder register. Objective and factual ways of identifying stakeholders is the key and subjective opinions should be avoided.
64
HYBRID:
What should a PM do if leadership team is concerned about benefits realization of a hybrid model?
stack the product backlog and keep delivering iterations and show benefit increments.
As the team is transitioning to a hybrid predictive-agile environment, the project team will use new metrics that matter to the management team. Metrics for agile projects often provide a historical track record so project teams can use such data for improved forecasts and decision making. In the agile environment delivering business value is the responsibility of the project team, who will collaboratively produce the benefit incrementally.
65
HYBRID:
What should a PM do if their team is leaking unofficial information to stakeholders?
review the communication management plan
The stakeholder was acting on unofficial information. The communication management plan, if created properly, will avoid this situation and ensure that the correct messages are sent to different stakeholders. After addressing the short-term issue, the project manager should address it long-term by reviewing and updating the communication management plan.
66
HYBRID:
What should a PM do if they realize one of their key team members is not prepared to perform?
you need to fix the problem short term and long term.
short term: review the training requirements with the team member.
long term: ensure training is built in the resource management plan.
AS a PM you have to fix the short term first then during retrospective/ lessons learned you fix the long term.
67
HYBRID:
What should a PM do when there is a set of new team members added (regardless of phase)?
update the social agreement
When new team members join an existing team, a new team is created. The project manager should conduct a session to update the existing social agreement on how the new team will work collaboratively. Setting the ground rules of the new team is a key factor and the role of the project manger in facilitating the participation of everybody to reach an agreement.
68
HYBRID:
What should a project manager do if they are looking to use a new process?
- Assess the impact of adopting the new process
- Communicate the impact with key stakeholders.
The project manager should assess the impacts of implementing the new process and communicate the findings with key stakeholders. Assessment will help identify the opportunities and threats of implementing the new process. It is necessary that the project manager communicates the results of the analysis with key stakeholders.
69
When should you use a retrospective to solve a solution?
the project team is usually able to resolve issues and retrospective is an appropriate time to discuss issues and develop solutions.
you want to engage the project team first before you engage the stakeholders.
70
what should you do if your stakeholders are moving to other departments and their replacements aren't identified yet?
DO NOT DELAY THE PROJECT that has to come from the top down. Involve senior management to resolve the issue as they are able to resolve staffing-related challenges.
71
What should a PM do if they are overwhelmed by the amount of stakeholders?
Perform a stakeholder analysis first then prioritize the stakeholders based on the analysis. (not the register - the register is just an address book of informatin)
72
What are 3 solutions that will provide customer information regarding project progress and visibility on what blockers are holding up the progress?
- Add a daily meeting to review project status and impediments
- Add a daily or weekly project status report that includes dependencies
- Adapt a project status report to include missing information.
73
If you are a new project manager and are experiencing issues - what should you first review?
Analyze the stakeholders first and review the stakeholder register. This way you know who can influence the outcome of your issues.
74
What should a project manager do if the initial estimates of a project are unrealistic?
Analyze (breakdown) the deliverables and re-prioritize
Break down and re-prioritize the project deliverables to allow delivery in incremental releases
In order to mitigate the problem, the project manger should break down and re-prioritize the project deliverables to allow delivery in incremental releases. Incremental releases will provide the opportunity to meet timelines with a MVP release, which can then be further enhanced over future releases to deliver the full functionality not detailed at present.
75
When do you refer to the quality management plan for success criteria?
When a project manager is trying to show value was delivered.
76
Who can change an agile project's work breakdown structure as long as it doesn't change the scope?
The Team.
The Agile Project manager should empower the team to make the decisions, then inform the sponsor.
77
How does a project manager operate with a team that isn't 100% dedicated [distracted team?]
- Request the product owner and stakeholder to provide cross-functional team members.
- Get buy-in from the product owner and stakeholders for obtaining full time members.
78
What is the difference between KANBAN board and Story points?
KANBAN is a visual board that shows work in progress
Story points is where you assign values to each work in progress "Event" and prioritize that way.
79
what should you do if you have team members having conflict with each other?
PM should discuss the issue with the team members and decide on a solution TOGETHER
Collaborative planning and decision making leads to team member ownership and buy-in, which results in higher motivation,
80
What type of contracts share risk evenly?
Fixed and graduated time and materials (with incentives)
81
What should you do if a client is giving direct orders to subcontractors or causing conflict?
invite the client to team meetings so they can get more of an understanding.
82
What should a PM do if some users are are uncomfortable with certain functionalities released in a previous iteration?
Obtain stakeholder feedback and team insights. This way we can re-align our needs and expectations.
83
What is the best way a team facilitator could understand behavior and tailor their leadership approach?
Provide personality assessments
Give 1:1 Coaching.
84
What should a PM do if they learn their is conflict from different areas of the team?
The project manager must be proactive and facilitate resolution of any conflict within the multi-disciplinary project team.
85
If an agile team has not completed their tasks, who is responsible for the outcome?
The team is responsible and must answer to any consequences or reward from the project sponsor. NOT the project manager.
86
When should you resolve via training vs resolving via job shadowing?
you schedule training when it is known what someone lacks.
if the performance/ production is low/ at risk then you job shadow so you can ANALYZE and LEARN
87
Several issues reported on the project have not been resolved, vendors have not been paid for work done, and mitigation of secondary risks is quickly depleting the budget.
What could be done to avoid this situation?
Implement clear assumptions in the project charter.
Identify high-level risks and responses in the planning phase.
88
What should you do if you have two vendors and need to choose the preferred supplier?
Do not use metrics to negotiate prices between both vendors.
INSTEAD
Review the work performance information against their contracts to find the preferred supplier.
89
What should a project manager do if they have a team member going on leave?
Don't ask the team member going on leave to share the info - they are distracted.
Check the project status (readiness) and show the new team member where to find all of the project information (SharePoint file)
90
What actions should a PM take if an END USER Report indicates computers are facing issues?
Log the issue.
Assign the issue
Monitor the issue
The technical team has the power to implement a resolution not a PM - PM manages the team not the actual feature.
91
What should a project manager do when they have stakeholders with different expectations and levels of influence?
They will first need to understand each stakeholder's influence and interest in the project thoroughly. Based on these two factors, the project manager can then negotiate and align each stakeholder's needs with the project goals. Thus, researching and negotiating stakeholder requirements according to each stakeholder's influence is the correct answer.
92
What should you do if you are having an issue with reliable estimates?
look at historical data/ records of past similar projects
reference!
93
Regular check-ins with the delivery team reveal low morale and a lack of efficiency. What should the project manager do to address these concerns?
Satisfaction Evaluation is used when there is low morale and a lack of efficiency but no CLEAR reason why.
94
What should a PM do when there is an issue within the initiation stage?
First, you need to check the lessons learned register to see what internal information can be used for this.
If there is no immediate solution....
then you EXAMINE for an alternative solution.
95
What should a PM do if the daily standup meeting is not productive?
Analyze the dynamics of these meetings, remove impediments, and provide feedback
Teams run their own stand-ups. The project manager should act as a servant leader, remove impediments, and coach the team as needed. This can be achieved after analyzing the dynamics of the team.
96
What should you do if you need to remove recipients within an email report?
Review and update the stakeholder engagement plan.
You need to know who all should be included - before you update.
97
What actions could a project manager take to improve the perfromance of a PMO team?
A, D and E. Nurture confidence among the PMO team members by providing them with the required training on project management tools, Build a collaborative environment by having regular connections among the PMO team members and Provide access to communication tools to help the virtual teams connect better with the stakeholders
98
What should a project manager do to ensure a colocated team that has members arive and leave at different hours gets the same level of communication?
Schedule team meetings during overlapping core hours.
AKA schedule a meeting at a time that works for all team members.
99
What should a PM do if a competitor creates a similar product halfway through your project?
Assess the feasibility and viability of the project with the product owner.
100
What happens if your SME (Subject Matter Expert) is replaced?
Make sure the SME and replacement perform a sufficient knowledge Transfer.
101
A product development project has run into design issues. As a result, the team has decided to change the approach of the product design phase from a predictive to an iterative approach.
What should the project manager do to ensure a smooth transition between approaches?
. Schedule a workshop with the team to plan the upcoming iterations
It is very important that the team understands the advantages of moving to an iterative approach from the existing predictive approach. It is very important that the PM schedules a workshop to plan for the upcoming iterations at the earliest. Hence this option is the correct answer.
102
What should a PM do if a team member isn't doing something because they are new?
Allocate time to emphasize the process (teach)
103
What should a PM do if their product is flagged for non-compliance with specifications?
he project manager should review the production contract to determine if the referenced specifications were included in the contract addendum. Checking what was stipulated by the contract would be the best starting point because if some of the specifications were not included in the contract, the vendor could not be held accountable for compliance.
104
What should a PM do if they are in the middle of a project and realize that they need a specific knowledge?
Review the timeline and budget to see if the training can be done...otherwise you may need to find an alternative (external)
105
How do you prioritize the product backlog?
Compare the Return on Investment (ROI) with the Expected Monetary Value (Risk Impact x Risk probability) then rank based on Profit vs Risk
106
What should you do if stakeholders appear uninformed?
The stakeholders appear uninformed, indicating that their needs are not being met or are not fully understood. The project manager should review the project communication plan first to determine why the needs of the stakeholders are not being met.
107
During product demonstration, a stakeholder suggests that the product does not meet expectations. What artifact should the project manager use to assess the stakeholder's suggestion.?
Minimum viable product (MVP) description
108
The project manager wants the team to work together to improve customer satisfaction and quickly resolve the issues, but some team members feel they are unable to adequately engage the customer.
How can the project manager mentor the team for a successful customer engagement?
Identify team diversity and assess members’ personalities, providing feedback as needed
Th project manager should identify team diversity and assess members’ personalities, providing feedback as needed. The project manager wants to empower the team and let them manage a collaborative relationship with the customer. Understanding the personalities of each team member will help the project manager provide more effective feedback and drive effective meetings and communications with the customer.
109
What should a PM do if a customer is requesting additional features?
Obtain details for the new features and submit to the change board.
110
What happens if major stakeholders are not apart of your meetings?
Conflict may occur in the future.
111
What should a PM do if the communication is needed monthly?
If possible, increase the frequency of the meetings!
112
The regulations for compliance are clear, but the requirements are not. The company is in a very competitive environment, so the customer needs results as soon as possible. What project life cycle should the PM choose for this?
Incremental
When the requirements are not clear and the customer needs results as soon as possible, the most suitable method is to use an incremental life cycle. A deliverable with an incremental life cycle is created through a series of iterations that incrementally increase functionality within a set time Period. Only after the last iteration does the deliverable possess the essential and sufficient capacity to be termed complete.
113
What should a PM do if the procurement team has 6 contracts that don't meet the company values?
Recommend to terminate all six contracts that are not aligning with the company objectives
Contracts should be terminated if they do not align with company objectives.
114
What should a PM do if.... the client announced that they need to implement two of the five modules committed for the project in a few weeks.
What should the team do?
Host a release planning meeting.
115
Differences in pronunciation and vocabulary make it extremely difficult for members to understand each other.
What should the project manager do to improve project efficiency?
Use an electronic Kanban board to give a visual summary of the work progress for each member
The project manager should use an electronic Kanban board to give a visual summary of the work progress for each member. The Kanban board will provide a common source of truth and will eliminate difficult pronunciations. The daily meeting should be maintained to allow team members to express themselves which is fundamental in agile.
116
The project team cannot agree on which process to use when solving a specific problem.
What approach should the project manager take to help bring the team to consensus?
The best option is to facilitate a meeting with the team to work out the solution. A collaborative approach not only inspires creative problem solving but also fosters team member engagement and participation.
117
When should a PM use the power/interest grid?
Use a power/interest grid to determine the stakeholder's ability to influence the planning or execution of a project or the project's outcomes
An impact/influence grid supports a grouping of stakeholders according to their level of authority (power), level of concern about the project's outcomes (interest), ability to influence the outcomes of the project (influence), or ability to cause changes to the project's planning or execution.
118
Question
A new project has a project team that is divided between onsite and offshore locations. Project manager observed a rising conflict between the two parts of the team during project initiation.
What should project manager do?
Organize a face-to-face meeting during project kick-off
The project manager should organize a face-to-face meeting during project kick-off phase. The project manager needs to resolve conflicts in a timely manner and in a constructive way in order to achieve a high-performing team. Communication planning becomes increasingly important in a virtual team environment. Additional time may be needed to develop protocols for resolving conflict. A meeting among both teams can start team building to enhance the team’s social relations and build a collaborative and cooperative working environment.
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What should the project manager do in order to build an effective project communications management plan for a diverse international team?
Study the impact of cultural differences on communication.
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What does it mean to perform a stakeholder analysis?
At the beginning of the project, it is important for the project manager to understand the expectations and goals of each of the project stakeholders. These are the people who will be sending messages to the project sponsor resulting in possibly incorrect perceptions about how the project is going.
its more than knowing who is in your project...its who is in and what is their goal/expectation.
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During project execution, a project manager is informed that critical resources will soon be removed from the project.
What should the project manager do?
Schedule a meeting to keep the stakeholders informed
It is important to keep the stakeholders updated/ communicated timely and consistently
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What should you do with a project backlog if there is no more budget and a new feature is requested?
Add the feature to the backlog for the next release/ project or when budget opens back up.
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When should a PM implement sprint planning?
a PM should implement sprint planning when a team or stakeholder is trying to change the order of a deliverable in an agile project.
This way you can meet with the team and decide in the sprint plan what the order should be.
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A group of agile team members have just completed in-person training for a number of critical and complex organization-wide processes. Some team members have voiced concerns that they are having trouble remembering what they learned. There is another session open next week, but tasks are behind schedule.
What should the project manager do to address this concern?
Ask team members to partner with one another to share the information they learned
Knowledge sharing and team empowerment are the basis of agile. The project manager should ask team members to partner with one another to share the information they learned.
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What is a hardening sprint?
A hardening sprint is used by Quality teams to finalise a product for release. This often requires project team to stop working on any new features.
AGILE
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What is the difference between management and contingency reserve?
Contingency Reserve is for IDENTIFIED RISKS
Management Reserve is for UNIDENTIFIED RISKS
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The project manager decides to execute the risk response plan, but the contingency reserve does not cover the total budget for that plan.
What should the project manager do?
Issue a change request to modify the scope, cost, and schedule baselines to support the new plan
The implementation of a risk response plan, supposes a change on the current project management plan. A change request will result in asking for the budget needed, re-schedule, and new activities on the scope.
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The project manager has not worked with anyone from this team previously, and most of the team members do not know each other. Some of the team members are located in different countries.
Which two actions should the project manager take to help the team work more closely together?
The project manager should identify cultural differences and potential conflict areas to ensure that issue do not arise. They should also organize virtual team building activities to encourage team rapport.
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What and When is a Trend Analysis (used?)
Trend analysis
Trend analysis is used to forecast future performance based on past results. It looks ahead in the project for expected slippages and warns the project manager ahead of time that there may be problems later in the schedule if established trends persist. This information is made available early enough in the project timeline to give the project team time to analyze and correct any anomalies. The project manager can use the results of trend analysis to recommend preventive actions if necessary.
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An external stakeholder has the potential to have a major impact on a project. What approach should the project manager take with this stakeholder?
Communicate with the stakeholder according to the stakeholder engagement and communications management plans.
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If a stakeholder is having conflict with scope, what should the PM do?
Assist affected stakeholders in reaching a consensus
The project manager has to be proactive to reach a consensus between the project team and stakeholders. All parties should be involved so that a consensus can be reached. The project manager must use all necessary communication techniques to gather and ensure requirements are clear.
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Unclear requirements on some of the remaining scope may have an impact on the scheduled completion. The sponsor still wants the project to meet the original deadline.
How should the project manager approach the issue?
Prioritize the most important features while clarifying the unclear requirements
The project manager should prioritize the most important functionality within the original timelines in an iterative/agile cycle is the best approach. Unclear requirements calls for bringing team and product owner together to clarify expectations and value of requirement that may delay the project.
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A project manager sends an email the night before a standup meeting indicating that they will be joining the meeting via phone. Another team member, known for having the longest commute, is upset that they must drive through rush hour traffic to make the meeting.
How could this situation have been avoided?
By reviewing the team charter
Team norms are determined as part of the team charter, which is developed early during the forming of the team in a group setting to clarify team direction while establishing boundaries. The project manager should review the team charter to determine if there is flexibility for method of meeting attendance.
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During the daily standup, which often tends to end early, a new team member interrupts and asks everyone to define their role and what they worked on prior to this sprint.
How should project manager handle this situation?
Don't accomodate the interruption or side track!
Respectfully inform the team member that this would be best taken care of in another meeting.
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What is servant leadership?
The servant leadership style is based on the idea that leaders prioritize serving the greater good. Leaders with this style serve their team and organization first. They don't prioritize their own objectives. Employees in a servant leadership environment are more likely to feel that their voices are heard.
WORK TOGETHER
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What is transactional leadership?
A transactional leader is someone who values order and structure. They are likely to command military operations, manage large corporations, or lead international projects that require rules and regulations to complete objectives on time or move people and supplies in an organized way.
ORDER
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What is directional leadership?
Directive leadership is a task-oriented style in which the leader takes an active role in setting clear objectives and ensuring employees follow through on them. This type of leadership style is most effective when employees face ambiguous demands that are intrinsically satisfying.
BOSSY
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What is constructive leadership?
A constructive leader encourages and motivates others to approach their work in ways that help them to personally meet their higher-order needs for growth and satisfaction, while inspiring people to effectively manage their time and take on challenging tasks.
MOTIVATING
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The team is located globally, so the meetings are in a virtual environment. After the fifth daily meeting, the project manager realizes that not all members are actively participating.
What should the project manager do?
Engage and guide the team to encourage all members to participate
The project manager should engage and guide the team to encourage all members to participate. The project manager has to be sure that the environment can accommodate member participation.
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What is the nature of standup meetings?
What we did yesterday, what we are doing today and any challenges you may face.
Anything extra (like your teammates not being comfortable in processes) should be discussed in a different way..
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When should a retrospective meeting be held in agile?
Every couple of weeks or at the end of a milestone.
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What is SPI formula?
Earned Value over Planned Value
SPI=EV/PV
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While closing a project, the client finds some defects in the deliverable. What should the project manager do next?
Review the output against the acceptance criteria.
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During a project closing review meeting, the Project Manager notes that a software development task took longer to complete than was planned. Which action should the Project Manager take for continuous project improvement?
Update the performance data in the lessons learned register
The project is at the project closing phase, so the issue is documented in the Lesson Learned Register for continuous project improvement.
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A team is transitioning from a predictive to an agile approach. Which two obstacles are the team most likely to encounter?
Management continues to control the processes of delivery and Management support is lacking for team empowerment
During the transformation from a predictive to an agile approach, the common impediments the team will face are the lack of empowerment and the management style of controlling the process of delivery. A significant part of any Agile transformation is enabling an organization to move away from a command and control culture to an environment that is more focused on collaboration and cultivation. Transitioning from predictive development approaches to adaptive approaches and then to using agile methods is more than just stating that the organization will now be agile. It entails shifting the mindset starting at the executive level throughout the organization.
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What is the risk process?
identify risk
analyze risk
plan risk response
monitor risk response
