Sits

Question 1

How long have you been in the home using FPL/Edison for?

Answer 1

3-5 years

This question aims to understand the duration of the customer’s relationship with the energy provider.

Question 2

What made you choose FPL/Edison as your sole energy provider?

Answer 2

No choice

This reflects the common situation where customers may not have alternatives for energy providers.

Question 3

What was your Ebill last month?

Answer 3

Visual representation on the bill

This question seeks to gather specific usage data from the customer.

Question 4

What caused you to stay with FPL rather than explore other avenues to lower your Ebill?

Answer 4

Lack of exploration of alternatives

This question explores customer loyalty and satisfaction.

Question 5

What kind of changes have you made in the home to save energy consumption?

Answer 5

Sealed windows, running washer/dryer less

This question probes into practical measures taken by the customer to reduce energy usage.

Question 6

Did the changes made in the home have an impact on your energy consumption?

Answer 6

Yes, it reduced consumption and costs

This explores the effectiveness of the customer’s energy-saving measures.

Question 7

What else are you doing to help lower your energy bill?

Answer 7

Seeking outside help

This question encourages the customer to reflect on additional strategies for energy savings.