Situation

Question 1

How long have you been using FPL/Edison as your energy provider?

Answer 1

1.) How long have you been in the home using FPL/Edison for?

Question 2

What made you choose FPL/Edison as your sole energy provider?

Answer 2

2.) What made you choose them as your sole energy provider?

Question 3

Can you describe your energy usage from last month’s Ebill?

Answer 3

3.) In terms of your usage in the home, can you walk me through…what was your Ebill last month?

Question 4

Why did you stay with FPL instead of exploring other options?

Answer 4

4.) So what caused you to stay with FPL rather than explore other avenues to lower your Ebill?

Question 5

What changes have you made at home to save energy?

Answer 5

5.) What kind of changes have you made in the home to try and save some of your energy consumption?

Question 6

Did the changes you made impact your energy consumption?

Answer 6

5.) Did that have an impact on your energy consumption - in what way?

Question 7

What are you doing to help lower your energy bill besides seeking outside help?

Answer 7

6.) So besides looking for possible outside help, what else are you doing to help lower the Bill?

Question 8

How do you feel about paying your current energy bill?

Answer 8

PROBLEM AWARENESS: How do you feel about paying $186?