SOP's

Question 1

What are the inter phone procedures onboard?

Answer 1

• Use clear and concise language (English only)
• CC must first state their name and location

Question 2

When is the evac alarm FAM carried out?

Answer 2

Before the first flight (if time permits)

Question 3

What will the SCCM announce when they have received all cabin and galley secure checks completed?

Answer 3

‘Cabin crew take your seats for take off/landing’

Question 4

What must CC perform during silent review period?

Answer 4

• Disengage from conversations
• Adopt semi-brace position
• Complete 30 second review (SEATS)
• Monitor PAX and a/c behaviour

Question 5

What does the SEATS review stand for?

Answer 5

Seat
Exit
Area
Tabard
Situational awareness

Question 6

When does the silent review commence on take off?

Answer 6

When FC signal through cabin chimes that the a/c is turning onto the runway

Question 7

When does the silent review commence on landing?

Answer 7

When the landing gear is released until the a/c turns off the runway

Question 8

S in SEATS:

Answer 8

harness secure, semi-brace position adopted, ready to adopt full brace if necessary

Question 9

E in SEATS:

Answer 9

observe the door, ensure correct mode, reminder of commands and operation

Question 10

A in SEATS:

Answer 10

aisles and escape pathways unobstructed, security of lockers, wardrobes and stowages

Question 11

T in SEATS:

Answer 11

location of tabard and other emergency equipment

Question 12

Second S in SEATS:

Answer 12

external environment, time of day, weather, PAX load and profile

Question 13

Take off Safety Focus Period begins…

Answer 13

when CC are seated and until CC are released

Question 14

Landing Safety Focus Period begins…

Answer 14

when CC are seated and until doors are disarmed