Terminology

Question 1

Oneworld

Answer 1

Alliance between 15 airlines, making global travel easier with better value and rewards for frequent flyers.

Question 2

IAG

Answer 2

BA, Iberia, Vueling, Aer Lingus, IAG Cargo, Express and Level
Allows BA to work with various airlines to offer wider destinations and travel options (greater efficiency).

Question 3

Speedbird

Answer 3

Callsign

Question 4

Executive Club

Answer 4

Frequent flyer program

Question 5

GLA

Answer 5

Global Learning Academy

Question 6

TBC

Answer 6

LHR Training facility, part of GLA (Hatton Cross)

Question 7

CSP

Answer 7

Crew Success Partner

Question 8

ODM

Answer 8

Operational Duty Manager

Question 9

SEP

Answer 9

Safety Equipment and Procedures

Question 10

AVMED

Answer 10

Aviation Medicine

Question 11

Mock Up

Answer 11

Area for practical training

Question 12

CRC

Answer 12

Crew Reporting Centre

Question 13

BAHS

Answer 13

BA Health Service

Question 14

CCOMS

Answer 14

CC Operations Manager

Question 15

CORD

Answer 15

Crew Operations Readiness Desk (LHR CRC)

Question 16

FC

Answer 16

Flight Crew

Question 17

CAPT

Answer 17

Captain

Question 18

SFO

Answer 18

Senior First Officer

Question 19

FO

Answer 19

First Officer

Question 20

IFM

Answer 20

In-Flight Manager

Question 21

IFL

Answer 21

In-Flight Leader

Question 22

CEM

Answer 22

Customer Experience Manager

Question 23

CC

Answer 23

Cabin Crew

Question 24

F/D

Answer 24

Flight Deck

Question 25

Dogbox

Answer 25

Stowage holding equipment at floor level

Question 26

IFE

Answer 26

In-Flight Entertainment

Question 27

EVAC

Answer 27

Evacuation

Question 28

PA

Answer 28

PAX Address

Question 29

PIL

Answer 29

PAX Info List

Question 30

SCCM Office/Workstation

Answer 30

Main place for SCCM to control IFE and store paperwork on LH a/c

Question 31

Library

Answer 31

Bag containing flight docs

Question 32

ALL SET

Answer 32

Acronym used by BA to guide staff to provide excellent customer service to disabled PAX: Ask Listen Learn Simplify Empower Tailor

Question 33

ALL SET - Ask:

Answer 33

How best to assist?

Question 34

ALL SET - Listen:

Answer 34

Listen and react to their answer

Question 35

ALL SET - Learn:

Answer 35

Learn from each interaction to better prepare

Question 36

ALL SET - Simplify:

Answer 36

Simplify your support (avoid jargon)

Question 37

ALL SET - Empower:

Answer 37

Empower each PAX to feel safe, confident and secure

Question 38

ALL SET - Tailor:

Answer 38

Tailor your service to the PAX needs

Question 39

ABP

Answer 39

Able Bodied PAX

Question 40

PWD

Answer 40

PAX With disability

Question 41

DEPO

Answer 41

Deportee

Question 42

YP

Answer 42

Young Person

Question 43

ADOC

Answer 43

Additional documents checked and verified

Question 44

ALRG

Answer 44

Person with allergy

Question 45

AOXY

Answer 45

Person using a/c oxygen

Question 46

AVIH

Answer 46

Animal in hold

Question 47

AVML

Answer 47

Asian vegetarian meal

Question 48

BIKE

Answer 48

Bike in hold

Question 49

BLND

Answer 49

Blind or visually impaired

Question 50

BSCT

Answer 50

Infant cot/bassinet

Question 51

BULK

Answer 51

Bulk item checked in cabin

Question 52

CBBG

Answer 52

Checked baggage in cabin (fee-paid seat)

Question 53

CHML

Answer 53

Child meal

Question 54

COUR

Answer 54

Commercial courier

Question 55

DSAB

Answer 55

PAX with disability, no not require assistance but seating requirement

Question 56

DBML

Answer 56

Diabetic meal

Question 57

DEAF

Answer 57

Deaf or hearing impaired

Question 58

DEPA

Answer 58

Deportee accompanied

Question 59

DEPU

Answer 59

Deportee unaccompanied

Question 60

DIPB

Answer 60

Diplomatic bag/box

Question 61

DNAR

Answer 61

PAX with disability or health issue, no assistance needed

Question 62

DPNA

Answer 62

PAX with intellectual disability

Question 63

EXST

Answer 63

Extra seat booked for comfort

Question 64

FQTR

Answer 64

Frequent flier milage program redemption

Question 65

FQTV

Answer 65

Frequent flier milage program accrual

Question 66

FRAG

Answer 66

Fragile baggage

Question 67

GFML

Answer 67

Gluten free meal

Question 68

GRPF

Answer 68

Group fare

Question 69

GRPS

Answer 69

PAX travelling together with common identity

Question 70

HEAG

Answer 70

Heavy sporting group

Question 71

HNML

Answer 71

Non-vegetarian asian meal

Question 72

INFT

Answer 72

Infant

Question 73

INF

Answer 73

INFT with no assigned seat, on lap

Question 74

INS

Answer 74

INFT with an assigned seat

Question 75

KSML

Answer 75

Kosher meal

Question 76

LCML

Answer 76

Low calorie meal

Question 77

LFML

Answer 77

Low cholesterol/fat meal

Question 78

LSML

Answer 78

Low sodium meal

Question 79

MBAG

Answer 79

Media baggage

Question 80

MEDA

Answer 80

Medical case

Question 81

MOML

Answer 81

Muslim meal

Question 82

NLML

Answer 82

No-lactose meal

Question 83

NNBH

Answer 83

PAX with fused leg/unable to bend

Question 84

OTHS

Answer 84

Service with no other SSR code

Question 85

PCTC

Answer 85

Emergency contact details for PAX

Question 86

POXY

Answer 86

PAX using own oxygen supply

Question 87

PWNA

Answer 87

PAX with nut allergy

Question 88

SVAN

Answer 88

Service animal

Question 89

RQST

Answer 89

Seat request

Question 90

SEAT

Answer 90

Pre-reserved seat

Question 91

SEMN

Answer 91

Seaman

Question 92

SPEQ

Answer 92

Sport equipment

Question 93

UNMR

Answer 93

Unaccompanied minor

Question 94

VGML

Answer 94

Vegan meal

Question 95

VJML

Answer 95

Jain meal (no root veg, brassicas, onion or garlic)

Question 96

VLML

Answer 96

Vegetarian meal

Question 97

WCBD

Answer 97

Wheelchair dry cell/non-spillable battery

Question 98

WCBW

Answer 98

Wheelchair wet spillable battery

Question 99

WCHC

Answer 99

Wheelchair all the way to seat

Question 100

WCHR

Answer 100

Wheelchair for ramp

Question 101

WCHS

Answer 101

Wheelchair for up and down stairs

Question 102

WCLB

Answer 102

Wheelchair lithium ion battery

Question 103

WCHP

Answer 103

Wheelchair manual power

Question 104

XBAG

Answer 104

Excess baggage in hold

Question 105

WEAP

Answer 105

Weapons