Supervision of Pol-Ch 10, Employee Dissatisfaction and Grievances

Question 1

Studies have consistently shown that employee dissatisfaction and grievances arise from factors that can categorized into four areas:

*Crank and Caldero have identified organizational practices as the primary source of stress for police officers

Answer 1

1. working environment
2. harsh, abusive, tyrannical or inept supervision
3. misunderstanding about polices and procedures
4. management failures of various types

Question 2

physical factors in working environment give rise to a large portion of employee dissatisfaction

Answer 2

bad lighting, improper temperature, uncleanliness, unsatisfactory operational equipment

Question 3

Poor supervisory practices account for a large share of _____and _____feelings of employees

Answer 3

dissatisfaction and negative

Question 4

These dissatisfactions are prime cause of grieveances and complaints of various types and contribute markedly to a lowering of more

Answer 4

inept supervisory practices section

Question 5

failures of management give rise to many negative reactions of workers.

Answer 5

empty

Question 6

under rules of conduct, individuals indicated that their greatest concern was that such rules and regulations placed undue restrictions on their personal rights.

Answer 6

rules of conduct section

Question 7

_____ of supervisors in enforcing all organizations rules is perceived far more frequently than any other cause as a reason for opposition

Answer 7

inconsistency

Question 8

A _______ in his position is present when the tenured employee has a legitimate claim to his job as conferred by statute, contract or existing rules or understandings.

Answer 8

property interest

Question 9

An ______ interest is involved if the employers action in dismissing him significantly damages his reputation or standing in the community or stigmatizes him to such a degree that he is unable to get another job

Answer 9

employees liberty interest

Question 10

which are at the heart of procedural due process, require that he be given an opportunity to clear his name, honor and reputation

Answer 10

fair play and justice

Question 11

A ______interest is involved only when the employee is able to show that he suffered a damaged reputation as a result of public disclosure of the reasons for the discharge and he was stigmatized to such he was unable to get job

Answer 11

liberty

Question 12

US Supreme Court held in Loudermill

Answer 12

tenured public employee is entitled, under due process, to oral or written notice of the charges against him and an opportunity to tell his side of the story before he is terminated

Question 13

safest course to follow in important disciplinary cases would be

Answer 13

The Morrissey procedure

Question 14

involving frequent transfer from one place, one shift or one assignment to another is called

Answer 14

so-called freeway therapy, transfer treatment or the wheel

Question 15

when some factor in an employees working environment causes him to complain orally or more formally, in writing, its is usually referred to

Answer 15

grievance

Question 16

According to Holden, regarding grievances

Answer 16

Where possible, grievances should be handled at lowest possible level. This saves time, resources and egos

Question 17

Four steps involved when dissatisfaction degenerates into formal grievances

Answer 17

1. supervisor receives complaint-tries to resolve the issue. If supervisor inquiry reveals a true basis for the complaint, he takes corrective action and resolve the issue then and there. if unable to resolve, matter becomes an official grievance
2. complaint referred to an intermediate level of management for resolution
3. grievance is transmitted to top level of management within organization
4. voluntary arbitration- typical work contract usually provides that both parties accept as binding the decision of an impartial arbitrator

Question 18

_____ and ____ on the part of the supervisor, the employee and employee rep are essential to prompt resolution

Answer 18

reasonableness and fairness

Question 19

what percentage of grievances brought to an arbitration hearing involve discipline brought against an officer.

Answer 19

90%

Question 20

the ____ step in the procedure is most critical to the employee, the supervisor and the organization

Answer 20

first step