Supervision of Pol-Ch 9, Special Problems in Counseling Flashcards

1
Q

National Commission on Marijuana and Drug Abuse concluded that which drug is without question the most serious drug problem in country

A

alcohol dependence

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2
Q

Alcohol dependence largest percentage concentrated among males in their most productive years

A

between 31 and 34.

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3
Q

problem has become one of considerable significance to law enforcement agencies in light of fact that ______ officer may have problem with alcohol

A

one in four officers

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4
Q

social drinking develops into problem drinking and then into an actual ____ and ____ dependence on alchohol.

A

physiological and psychological

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5
Q

vairety of motives for his conduct

A

excitement, relaxation, increased social ability, escape from real or imagined problems, pressure, sense of euphoria, or simple feeling of well being

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6
Q

it is beleived by some that the best clue to what is developing as a problem drinker is the recurring

A

memory blackout

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7
Q

minor symptoms of problem drinker

A

arguements, tardines, absenteeism, frequent hangovers,

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8
Q

growing domestic and financial troubles and disharmony and anxiety within the family group are also often concomitant problems of drinking

A

symptoms

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9
Q

when his drinking patterns are called to his attention, his resentment is symptomatic of his problem. He becomes defensive, usually denying that he has any problem at all. As his loss of control develops, he may develop one or more of three defense mechanisms:

A

denial
rationalization
projection

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10
Q

this stage is a critical stage period for problem drinker

A

intermediate or middle stage

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11
Q

the A-DIME problem solving method for problem drinker

A
Analysis
Develop a plan
Implement
Monitor
Evaluate
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12
Q

Three basic ingredients in effective counseling to problem drinker

A

be attentive to what is said
look at problem from employees point of view
establish comfortable relationship during session

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13
Q

This technique has been found to be extremely productive in which supervisor stimulates the individual to discover his own problem and decide on a course of action to correct it

A

nondirective or employee-centered counseling

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14
Q

Emotional and Personal problems”

Psychological symptoms

A

uncontrolled emotional outbursts,excessive irritability, altercations with colleagues or public, loss of self-confidence, loss of job interest, self pity, sadness, sleeplessness

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15
Q

physiological symptoms

A

chronic fatigue or minor muscle spasms, headaches, upset stomach,

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16
Q

two occasions when supervisor is obligated to become involved in a subordinate personal affairs

A

when employee asks for help

when problem has affected subordinates performance

17
Q

Counseling the emotionally trouble subordinate process of _____ counseling and ____ thinking, coupled with patient listening, are useful in bring this about

A

nondirective, reflective

18
Q

Occupational Stress:

Maslach calls excessive job stress or that resulting from personal frustration and inadequate coping skills,

A

burnout- This psychological condition is also referred to as BOSS, burnout stress syndrome

19
Q

BOSS has often been found to be involved in the whole gamut of

A

physical, emotional, spiritual, intellectual and interpersonal exhaustion and associated with alcoholism, all sorts of mental illness, drug problems and marital conflict. It results from both work-related and organizational factors

20
Q

organizational factors involving what are perceived as _____ or _____ supervisory practices have been a major cause of employee burnout

A

poor or inadequate

21
Q

Crank and Caldero found that _____ _____ top the list of sources of stress, regardless of an officers rank, assignment or area of service

A

organizational stressors

22
Q

____ from a variety of sources underlies most forms of emotional distress

A

stress

23
Q

stress may cause anxiety reactions subjectively experienced as ____, ____ or ___

A

fear, dread or panic

24
Q

the ways of coping with the anxiety is

A

the reactions that stress bring

25
Q

when conditions cause a person to become depressed, he usually loses his ____ and sense of ____

A

objectivity, perspective

26
Q

National Institute on Mental Health reports that serious depression is often marked in men by alcohol or drugs or by the socially acceptable habit of working excessively long hours

A

Depression section

27
Q

what percentage of Americans will have clinical depression during their lifetime

A

16%

28
Q

starting the subordinate on a road toward gaining some insight into his problems and making some progress toward saving his marriage by suggesting that he examine the ideas that tell him that his marriage wont work and question, challenge and rid himself of what Ard calls

A

irrational assumptions, ideas, values and self-defeating nonsense he is telling himself

29
Q

this syndrome is often reflected by feelings of isolation, flashbacks, sleeplessnes, anxiety and loss of work interest causing a deterioration in performance

A

Post-shooting syndrome

30
Q

these programs have been very successful in helping officers involved in shootings and other highly traumatic incidents

A

Peer counseling programs, such as Critical Incident Stress Management program

31
Q

Patient listening is the key to catharsis.

A

empty