Teams

Question 1

What happens when teams work well?

Answer 1

• Increased responsivity to service demands
• Increased flexibility
• 50% increase in time spent on team related tasks

Question 2

What happens when teams dont work well?

Answer 2

• Reduced or poorer quality outputs
• Errors and mistakes
• Failure to complete tasks
• Low morale, motivation and satisfaction

Question 3

What are the common types of teams?

Answer 3

• Formal teams - created by managers to achieve organisational goals
• Informal teams - friendships
• Self - directed teams - empowered to make decisions
• Virtual teams - linked via tech and geographically dispersed.

Question 4

What are the 5 stages of development?

Answer 4

Forming, Storming, Norming, Performing, Adjourning

Question 5

What happens in the forming stage of development?

Answer 5

• Getting to know each other
• Working out how to function as a team

Question 6

What happens in the storming stage?

Answer 6

• Disagreements and conflict emerges

Question 7

What are the two types of conflict?

Answer 7

• Task conflict - may arise over task processes or outcomes
• Relationship conflict - negative judgement about peoples personal styles, values or tastes

Question 8

De Dreu (2008) findings in conflict

Answer 8

• conflict is only positive under very narrow conditions
• task related
  parties take a problem solving approach to conflict

Question 9

What are the 5 conflict management styles?

Answer 9

Accommodating, compromising, competing, collaborating, avoiding

Question 10

What happens in the norming stage of development?

Answer 10

• Agreement on team norms
• Acceptance of differences

Question 11

What happens in the performing stage of development?

Answer 11

• Team members working interdependently
• commitment to achieving the teams goals

Question 12

What happens in the adjourning stage of development?

Answer 12

• team tasks completed
• team disbanded
• celebrate success and evaluate performance

Question 13

What does the contemporary view diagram show?

Answer 13

Traditional framework modified and expanded to reflect the complexities of team work based on research evidence.

Question 14

How does team effectiveness influence team member?

Answer 14

Collective level - shared experiences
individual level outcomes - attitudes, reactions, learning and behaviours in teams

Question 15

How does team effectiveness link to the tangible outputs or products of team interaction?

Answer 15

• Productivity
• Efficiency
• Quality

Question 16

What are the 3 regions in the contemporary view model?

Answer 16

A - structural features (task scope, complexity, interdependence)
B - compositional features (workforce diversity)
C - mediating mechanisms (team processes and emergent states)

Question 17

What are the benefits and challenges of virtual teams?

Answer 17

Benefits - Increased productivity, greater knowledge sharing.
challenges - build trust, collaboration, dealing with team conflicts

Question 18

What is a psychological safe work environment?

Answer 18

• leads employees to - engage in open communication, voice their concerns
• employees feel that their colleagues will - respect each others competence, interested in each other

Question 19

What are the valuable guidelines for team interventions?

Answer 19

Getting off to a good start, team building, training interventions, debriefs

Question 20

Examples of good team management

Answer 20

• clear and shared goals
• accountability
• diversity
• healthy level of conflict
• shared leadership