The Management Of Change Flashcards
(37 cards)
Organisational change
The adoption of a new idea or behaviour by an organisation
Proactive
Is to initiate change rather then simply to react to events
Reactive
To wait for a change to occur and then respond to it
Internal environment as a source of change
Management, employees, corporate culture, policies,
Operating environment change
Customers, competitors, suppliers, interest groups
Macro environment
Economic factors, political and legal forces, technological forces, global forces, geographical forces and social forces
Force-field analysis
Outlines the process of determining which forces drive and which resist a proposed change
Driving forces
Are those forces that support the change
Restraining forces
Are those forces that work against the change
Restraining forces impede change
Management, employees, time, competitors, low productivity, organisational inertia, legislation and cost
Organisational inertia
Refers to an unenthusiastic response from a management to proposed change
The change management process
Is the sequence of steps that a manger would follow for the successful implementation and adoption of change
Kotters eight step model
Create urgency Form a powerful coalition Create a vision for change Communicate the vision Remove obstacles Create short term wins Build on the change Anchor the change in corporate culture
Facilitator
Is someone who helps people achieve an object by providing unobtrusive assistance
Low-risk strategies
Communicate, support, training, negotiation and participation and team work
Change agent
Is a person or group of people who act as catalysis, assuming responsibility for managing the change process
High-risk strategies
Manipulation, cooperation and threat
Manipulation
Is the skilful or devious exertion of influence over someone to get them to do what you want
Cooperation
Involves the section of an influential person among the potential resistors to be involved in the development and implementation of the change process
Corporate social responsibility
Involves managing organisational processes in order to produce an overall positive impact on the community
Triple bottom line
Refers to the social, economic, and environmental performance of an organisation
Ecological sustainability
Occurs when economic growth meets the needs of the present population without endangering the ability of future generations to meet heir meets
Sustainability report
Is a comprehensive report of what a business has done, and is doing, with regard to social issues that affect it
Business ethics
Refers to the application of moral standards to organisational behaviour
