The SIAM Ecosystem

Question 1

The SIAM ecosystem has three layers:

1. ??? organisation (including any ??? capabilities)
2. Service ???
3. Service ???

Answer 1

The SIAM ecosystem has three layers:

1. Customer organisation (including any retained capabilities)
2. Service integrator
3. Service providers

Question 2

The SIAM ??? has three ???:

1. Customer organisation (including any retained capabilities)
2. Service integrator
3. Service providers

Answer 2

The SIAM ecosystem has three layers:

1. Customer organisation (including any retained capabilities)
2. Service integrator
3. Service providers

Question 3

The Customer Organisation is defined as “the ??? ??? that is making the transition to SIAM as part of its operating model. It ??? the SIAM ecosystem.

Customer organisations typically contain business units such as human resources, finance, sales, and their own internal ??? function.

They also have their own customers who use their products and services.”

Answer 3

The Customer Organisation is defined as “the end client that is making the transition to SIAM as part of its operating model. It commissions the SIAM ecosystem.

Customer organisations typically contain business units such as human resources, finance, sales, and their own internal IT function.

They also have their own customers who use their products and services.”

Question 4

The “…end client that is making the transition to SIAM as part of its operating model” is known as the ??? ???.

Answer 4

Customer Organisation

Question 5

The customer owns the ??? ??? with external organisations in its SIAM model.

Answer 5

The customer owns the contractual relationships with external organisations in its SIAM model.

Question 6

The customer organisation will include some retained capabilities.

This term refers to a group of ??? that includes any areas the customer organisation see as being business ??? or ??? .

Retained capabilities also includes any areas that the customer is unable to ??? ??? for either regulatory or legislative reasons.

Answer 6

The customer organisation will include some retained capabilities.

This term refers to a group of functions that includes any areas the customer organisation see as being business differentiating or strategic.

Retained capabilities also includes any areas that the customer is unable to source externally for either regulatory or legislative reasons.

Question 7

The customer organisation will include some functions that the customer sees as being differentiating or strategic, or that they are unable to source externally for regulatory or legislative reasons.

These functions are known as ??? ???

Answer 7

Retained capabilities

Question 8

Retained capabilities are sometimes referred to as the ??? ??? function.

Answer 8

Intelligent client function

Question 9

The ‘intelligent client function’ is another name for ??? ???

Answer 9

Retained capabilities

Question 10

The Service Integrator acts as the customer’s agent. It is responsible for operational governance of all the service providers, whether they are ??? or ???.

Answer 10

The Service Integrator acts as the customer’s agent. It is responsible for operational governance of all the service providers, whether they are internal or external.

Question 11

Customer organisations might keep some IT services internally within the organisation. If this is the case, internal IT needs to be treated as another ??? ???

Answer 11

Service provider