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Flashcards in SIAM Structures Deck (17):
1

There are ??? different SIAM structures.

Each structure has a customer, service integrator and service providers within it.

The difference between each structure is the way in which the service integrator is ???.

There are four different SIAM structures.

Each structure has a customer, service integrator and service providers within it.

The difference between each structure is the way in which the service integrator is sourced.

2

The four SIAM structures are:

- ??? sourced.
- ??? sourced.
- ???.
- ??? supplier.

The four SIAM structures are:

- Externally sourced, where an external organisation takes the service integrator role.
- Internally sourced, using staff from the customer organisation.
- Hybrid, where the service integrator is staffed using people from the customer and an external organisation.
- Lead supplier, where the service integrator is also a service provider.

3

The externally sourced SIAM structure is chosen by customer organisations that don't have ??? ??? ??? and don't want to ??? ???.

The externally sourced SIAM structure is chosen by customer organisations that don't have service integrator capabilities and don't want to develop them.

4

Some advantages of the externally sourced structure are:

- The ability to ??? between ???
- Faster ??? ???
- ??? of concerns

Some advantages of the externally sourced structure are:

- The ability to choose between organisations
- Faster benefits realisation
- Separation of concerns

5

Some disadvantages of the externally sourced structure are:

- Service providers (both internal and external) might ??? the service integrator, leading to a lack of ???.
- An effective service integrator relies on ??? ???, which may take time to build when the integrator is an external organisation.

Some disadvantages of the externally sourced structure are:

- Service providers (both internal and external) might resent the service integrator, leading to a lack of collaboration.
- An effective service integrator relies on good relationships, which may take time to build when the integrator is an external organisation.

6

The internally sourced SIAM structure is chosen by customer organisations that want to ??? service integrator capabilities, or ??? ??? ???.

The internally sourced SIAM structure is chosen by customer organisations that want to develop service integrator capabilities, or already have them.

7

The internally sourced SIAM structure is suitable for customer organisations that want to have a ???? over the service integrator, or have requirements that prevent them from ????.

This structure may also be used when the service integrator needs to be ????.

The internally sourced SIAM structure is suitable for customer organisations that want to have a high level of control over the service integrator, or have requirements that prevent them from using an external service integrator.

This structure may also be used when the service integrator needs to be in place very quickly.

8

??? ??? is an approach to staffing a service integrator by using some employees from an external organisation. This is valid as an internally sourced service integrator as long as the customer retains ownership and control

Resource Augmentation

9

Some advantages of the internally sourced structure are:

- No loss of ???, and valuable ??? remain in-house.
- The service integrator shares ??? with the ??? ???, and can be established more quickly as ??? ??? already exist.

The service integrator also has leverage over the ???
??? ??? because it is part of the organisation which owns the ??? ???.

Some advantages of the internally sourced structure are:

- No loss of knowledge, and valuable skills remain in-house.
- The service integrator shares goals with the customer organisation, and can be established more quickly as key relationships already exist.

The service integrator also has leverage over the external service providers because it is part of the organisation which owns the contractual relationship.

10

Some disadvantages of the internally sourced structure are:

- The customer organisation will need to ??? or ??? staff to service integrator roles, develop s??, c??, t?? and w?? p??.
- The external service providers might not ??? ??? the customer organisation and the internal service integrator.
- Internal service providers might not ??? the ??? of an internal service integrator.

Some disadvantages of the internally sourced structure are:

- The customer organisation will need to recruit or assign staff to service integrator roles, develop skills, capabilities, toolsets and working practices.
- The external service providers might not differentiate between the customer organisation and the internal service integrator.
- Internal service providers might not accept the authority of an internal service integrator.

11

In the ??? structure, the ??? and an ??? ??? collaborate to carry out the the role of service integrator, using ??? from both parties.

In the hybrid structure, the customer and an external organisation collaborate to carry out the the role of service integrator, using resources from both parties.

12

Some advantages of the hybrid structure are:

- It allows the customer organisation to ????
- The customer organisation gets access to ??? skills and experience, such as ??? ??? with service providers.

The customer organisation will also gain many of the advantages of using an ??? service integrator.

Some advantages of the hybrid structure are:

- It allows the customer organisation to develop their own skills and resources.
- The customer organisation gets access to commercial skills and experience, such as contract negotiations with service providers.

The customer organisation will also gain many of the advantages of using an external service integrator.

13

Some disadvantages of the hybrid structure are:

- The structure can lead to ???, ??? and ??? tasks if roles and responsibilities aren't carefully mapped.
- Service providers might be held back by ????.
- Benefits will not be realised unless the customer organisation is careful to achieve clarity on ??? they are choosing this structure, for ??? ??? it needs to be in place and how they will ??? their part of the service integrator capability.

Some disadvantages of the hybrid structure are:

- The structure can lead to confusion, duplication and missed tasks if roles and responsibilities aren't carefully mapped.
- Service providers might be held back by not knowing who to speak with.
- Benefits will not be realised unless the customer organisation is careful to achieve clarity on why they are choosing this structure, for how long it needs to be in place and how they will develop their part of the service integrator capability.

14

In the Lead Supplier structure, an external organisation acts as ???? and as ????.

This is sometime referred to as a '???' or '???' structure.

This structure is not the same as the ??? ??? structure.

In the Lead Supplier structure, an external organisation acts as the service integrator and as a service provider.

This is sometime referred to as a 'guardian' or 'custodian' structure.

This structure is not the same as the Prime Vendor structure.

15

A lead supplier structure may be in place because:

- An existing ???? successfully bids to be the ????, or vice versa.
- An external organisation wins ????

A lead supplier structure may be in place because:

- An existing service provider successfully bids to be the service integrator, or vice versa.
- An external organisation wins two parts of a tender, to play both roles.

16

A customer organisation would choose this structure for the same reasons that it would choose ????

A customer organisation would choose this structure for the same reasons that it would choose an external service integrator.

17

One of the key differences between the Lead Supplier and Prime Vendor structures is that in the former the customer organisation ??? the ??? ??? with the service providers.

One of the key differences between the Lead Supplier and Prime Vendor structures is that in the former the customer organisation owns the contractual relationships with the service providers.