What is SIAM? Flashcards
- The history of outsourcing - The definition of SIAM - The different areas included in the SIAM methodology (30 cards)
During the ??’s and ??’s, businesses began to source services that were not part of their core skill-set.
During the 70’s and 80’s.
‘Outsourcing’ was formally identified as a business strategy in 19??.
In 1989.
One particular type of outsourcing is called ???, which is when an entire process, such as Payroll, is outsourced along with all of the required supporting services.
Business Process Outsourcing (BPO).
The outsourcing decision can resolve many challenges, but introduces new ones. Risks include;
- Becoming locked into ??? ??? but not ??? the ???
???. - Having to manage ??? between ??? who are ??? each other for ???.
- Constraints in ??? and ??? suppliers, which hamper organisational ???.
Risks include;
- Becoming locked into long contracts but not receiving the required services.
- Having to manage arguments between suppliers who are blaming each other for problems.
- Constraints in removing and adding suppliers, which hamper organisational agility.
The SIAM Foundation Body of Knowledge defines SIAM as follows:
“SIAM is a ??? ??? that can be applied in an environment that includes services sourced from a number of service providers.
SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers.
It provides g??, m??, i??, a?? and c?? to ensure that the customer organisation gets ??? ??? from its service providers.”
“SIAM is a management methodology that can be applied in an environment that includes services sourced from a number of service providers.
SIAM has a different level of focus to traditional multi-sourced ecosystems with one customer and multiple suppliers.
It provides governance, management, integration, assurance and coordination to ensure that the customer organisation gets maximum value from its service providers.”
The SIAM aims to create an environment in which everyone understands;
- Their r??, r?? and the c?? in which they operate.
- What they’re e?? to deliver, and what’s o?? their s??.
- What o??s they’re a? for.
The SIAM aims to create an environment in which everyone understands;
- Their role, responsibilities and the context in which they operate.
- What they’re empowered to deliver, and what’s outside their scope.
- What outcomes they’re accountable for.
Service integrator: A ??? ??? ???, held ??? for the ??? delivery of services and the ??? value that the ???receives.
Service integrator: A single logical entity, held accountable for the end-to-end delivery of services and the business value that the customer receives.
The different areas included in the SIAM methodology are:
- P??
- P??
- F??
- R??
- S?? e??
The different areas included in the SIAM methodology are:
- Practices
- Processes
- Functions
- Roles
- Structural elements
A practice is “the ??? ??? or ??? of an ???, ???, or ???, as opposed to theories relating to it.”
A practice is “the actual application or use of an idea, belief, or method, as opposed to theories relating to it.”
SIAM practices support the following:
- G???
- M???
- I???
- A???
- C???
SIAM practices support the following:
- Governance
- Management
- Integration
- Assurance
- Coordination
A process is “a d??, r?? approach to carrying out a ??? of ??? or ???”
A process is “a documented, repeatable approach to carrying out a series of tasks or activities.”
A function is “an o?? e??, typically characterised by a ??? ??? of ??? or ???.”
A function is “an organisational entity, typically characterised by a special area of knowledge or experience.”
The service integrator layer will be organised into ???s. Each organisation will have its own structure and there is no ideal structure, but the ???s you need will be informed by and depend upon their ??? and ???.
The service integrator layer will be organised into functions. Each organisation will have its own structure and there is no ideal structure, but the functions you need will be informed by and depend upon their roles and responsibilities.
Roles define the ??? for each element of a SIAM model.
Without them, work is ??? or is ???, and delays and bad decisions are caused by a lack of clear levels of ???.
Roles define the scope of work for each element of a SIAM model.
Without them, work is left undone or is duplicated, and delays and bad decisions are caused by a lack of clear levels of authority.
A structural element is “an o?? e? that has specific ??? and works across multiple ??? and ??? in the SIAM ecosystem.”
A structural element is “an organisational entity that has specific responsibilities and works across multiple organisations and layers in the SIAM ecosystem.”
There are three types of structural element:
- B??
- P?? F??
- W?? G??
There are three types of structural element:
- Board
- Process Forum
- Working Group
A Board provides governance. It’s a formal decision making body, accountable for the decisions it makes.
They exist at three levels:
- S??
- T??
- O??
A Board provides governance. It’s a formal decision making body, accountable for the decisions it makes.
They exist at three levels:
- Strategic
- Tactical
- Operational
A Process Forum is aligned to a specific process or practice area.
They carry out ??? work, innovation and improvement, develop, share and improve common working practices.
A Process Forum is aligned to a specific process or practice area.
They carry out proactive work, innovation and improvement, develop, share and improve common working practices.
Working Groups are ???, convened as required to manage a specific situation.
For example it’s likely that a Major Incident Working Group will be required, and that it will consist of incident management staff from multiple organisations plus others as necessary.
Working Groups are reactive, convened as required to manage a specific situation.
Business Process Outsourcing (BPO) is when …
…an entire process, such as Payroll, is outsourced along with all of the required supporting services.
A single logical entity, held accountable for the end-to-end delivery of services and the business value that the customer receives, is a …
… Service Integrator.
The actual application or use of an idea, belief, or method, as opposed to theories relating to it is a …
… practice.
A documented, repeatable approach to carrying out a series of tasks or activities is a …
… process.
An organisational entity, typically characterised by a special area of knowledge or experience is a …
… function.
