Therapeutic Communication

Question 1

Ethnocentrism

Answer 1

considering your own cultural values more important that those of others

Question 3

Cultural imposition

Answer 3

forcing your values onto others

Question 4

factors of effective communication

Answer 4

• empathy
• take interest
• ensuring PT. Privacy
• limiting interruptions
• interviewing at eye level
• active listening

Question 5

Patient Interviews

Answer 5

• introduce yourself with your job title
• ask the patient how they wish to be addressed
• gain consent and explain everything you are doing
• do not use medical technology
• ask one question at a time

Question 6

Open ended questions

Answer 6

results with much more detail where the patient is able to answer

Question 7

Close ended questions

Answer 7

usually result with little detail like yes or no

Question 8

Non verbal communication

Answer 8

eye contact is important when dealing with patients. Use caution around some cultures

Question 9

Hostile Patients

Answer 9

• physical distance is key
• never leave the patient alone
• if patient become violent towards crew seek safety and call for help

Question 10

Hearing Impaired Patients

Answer 10

• not all hearing impaired persons use hearing aids or read lips
• use a pen and paper
• stand in front of patient

Question 11

Seeing impaired patients

Answer 11

• introduce yourself
• explain in detail everything that you are doing
• assistive devices or tools

Question 12

Kids

Answer 12

• during interview let parent hold child
• respect modesty
• incorporate toys or distracting device

Question 13

Elderly Persons

Answer 13

• pharmacological concerns
• baseline mentation
• be patient

Question 14

Language issues

Answer 14

• use short simple questions
• point to parts of the body
• have a family member or friend interpret
• interpretation services