TQM and Kaizen

Question 1

Quality control

Answer 1

check its products and services meet their standards
It ensures consistency across all stores

Question 2

TQM ppaid

Answer 2

Preparation-
Planning-
assessment
Implementation-
Diversification-

Question 3

Kaizen

Answer 3

•gradual and continuous improvement
•everyone in the business understands the vision

Question 4

Kaizen

Answer 4

you can always make or do things better, even if they are working well now

Question 5

What will a business do if they want to implement Kaizen?

Answer 5

Identify opportunity
Analyse current process
Develop solution
Implement solution
Analyse results
Create solution that will be used by all
Plan for implementation of new process

Question 6

kaizen continuous improvement objectives

Answer 6

•Customers focus
•Futures thinking
•Low cost

Question 7

Components of Kaizen

Answer 7

•Sets up quality circles.
•Relies on small step changes
•Uses Ishikawa/fishbone diagram tool.

Question 8

Role of expert employees

Answer 8

4. Know how to develop solutions.
5. Implement suggested changes.
6. Sustain improvements over time.