Troubleshooting Flashcards

(43 cards)

1
Q

What is the first step in the CompTIA troubleshooting methodology?

A

Identify the problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is the second step in the CompTIA troubleshooting methodology?

A

Establish a theory of probable cause

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the third step in the CompTIA troubleshooting methodology?

A

Test the theory to determine cause

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is the fourth step in the CompTIA troubleshooting methodology?

A

Establish a plan of action

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What is the fifth step in the CompTIA troubleshooting methodology?

A

Implement the solution

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is the sixth step in the CompTIA troubleshooting methodology?

A

Verify functionality and preventive measures

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the seventh step in the CompTIA troubleshooting methodology?

A

Document findings and outcomes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What causes a ‘No bootable device’ error?

A

Boot order incorrect or drive failure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What causes an ‘Invalid boot disk’ error?

A

External media present or corrupted MBR

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What causes a ‘No operating system found’ error?

A

Missing or corrupted boot loader

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What causes a black screen after BIOS?

A

Graphics driver or hardware failure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What causes a blue screen during boot?

A

Driver conflict or hardware failure

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What causes slow boot time?

A

Too many startup programs or failing drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

How can you fix a boot order issue?

A

Enter BIOS/UEFI and set correct boot device

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How can you repair the Windows boot loader?

A

bootrec /fixmbr, /fixboot, /rebuildbcd

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What command is used to fix corrupted system files?

A

sfc /scannow from recovery environment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

How can you resolve driver issues during boot?

A

Boot to Safe Mode and update/rollback drivers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

What are signs of insufficient RAM in performance issues?

A

Slow system performance, high memory usage

19
Q

What can cause high CPU usage?

A

Malware, runaway processes, insufficient cooling

20
Q

What causes system freezing?

A

Overheating, bad RAM, driver conflicts

21
Q

How can you resolve slow performance?

A

Add RAM, malware scan, disk cleanup, defrag

22
Q

What can address memory issues?

A

Close programs, add RAM, check for memory leaks

23
Q

What can improve file access?

A

Run chkdsk, defragmentation, replace failing drive

24
Q

What causes an application not to start?

A

Missing dependencies, corrupted files, insufficient permissions

25
What causes application crashes?
Memory issues, software bugs, compatibility problems
26
What might cause slow application performance?
Insufficient resources, background processes, malware
27
How can you fix application startup issues?
Reinstall, check dependencies, run as administrator
28
What can resolve application crashes?
Update software, check compatibility mode, more RAM
29
What can cause no internet connection?
ISP outage, router failure, incorrect settings, malware
30
What are common causes of slow internet?
Bandwidth limitations, network congestion, malware
31
How can you restore internet connection?
Check cables, restart router/modem, verify settings
32
What causes printer not to be detected?
Driver issues, connection problems, power issues
33
What causes print quality problems?
Low ink/toner, dirty printheads, wrong paper settings
34
How can you fix printer detection issues?
Reinstall drivers, check connections, power cycle
35
What might cause a device not to turn on?
Dead battery, hardware failure, software corruption
36
What can improve battery life on a mobile device?
Close background apps, reduce brightness, battery replacement
37
What are signs of a malware infection?
Slow performance, pop-ups, changed homepage, new programs
38
How can you remove malware?
Run antivirus scan, boot from external drive, system restore
39
What are signs of RAM failure?
Random crashes, blue screens, memory errors
40
What can address hard drive failure?
Run disk check, backup data immediately, replace drive
41
What might indicate OS corruption?
Boot errors, missing files, system instability
42
What are common causes of email sending problems?
SMTP settings, authentication, port blocking
43
How can you fix sync issues in email?
Refresh account, check connectivity, reconfigure settings