U8 Flashcards
communication
process by which info is exchanges btwn sender and receiver
problems with communication
- intended message vs message sent
- message sent vs received
- received vs interpreted
types of communication
verbal
written
non verbal
communication methods from high to low media richness
face to face
video conferencing
telephone
email
reports
low media richness is ideal for _______
simple routine info
high media richness is ideal for
ambiguous, emotional, and complex info
upward communication
from bottom of organization to top
downward communication
from top of organization to bottom
horizontal communication
between departments
filtering
distorting or withholding relevant info
MUM effect
tendency to avoid communicating unfavourable news
(applies upward and downward communication)
free flow of info contributes to __________ communication
effective
employee voice
constructive expression of disagreement about work or organizational practices
when is employee voice seen
when employees:
- are satisfied
- strongly identify with team
- are conscientious and extraverted
- are in a supportive open climate
high context cultures
social context affect meaning of message greatly
(Japan and suadi arabia)
