Unit 1

Question 1

Values

Answer 1

what people regard as good/bad, clean/dirty, beautiful/ugly, right/wrong, etc.

Question 2

Power Distance

Answer 2

The degree to which the culture believes that institutions and organizational power should be distributed unequally.

Question 3

Uncertainty Avoidance

Answer 3

The degree to which the culture feels threatened by ambiguous situations and tries to avoid uncertainty by establishing more structure.

Question 4

Individual-Collectivism

Answer 4

This refers to the degree to which a culture relies upon and has an allegiance to the self or a group.

Question 5

Masculinity-Femininity

Answer 5

This indicates the degree to which a culture values masculine behaviors such as assertiveness or the acquisition of wealth, or feminine behaviors such as caring for others and the quality of life.

Question 6

High Context

Answer 6

Derives its meaning from the situation or context where the communication is occurring.

Question 7

Low Context

Answer 7

Message relies heavily on the actual message. Very explicit and direct

Question 8

Perceived self

Answer 8

your view of yourself

Question 9

desired self

Answer 9

how you would like to view yourself

Question 10

presenting self

Answer 10

how you present yourself to others

Question 11

Rhetorical Sensitivity

Answer 11

Avoid forming messages without regard for the other yet does not simply try to placate others.
Realize that there are times when an idea should not be communicated.

Question 12

Intimacy

Answer 12

Arises from a close union, contact, association, or acquaintance.

Question 13

Distance

Answer 13

It is separation a weakening of bonds between people.

Question 14

Breadth

Answer 14

Refers to the range of subjects and issues you talk about

Question 15

Depth

Answer 15

How deeply you share. Quality of interactions over topic.

Question 16

Linear Communication

Answer 16

Sender sends message through a channel to receiver. One way communication

Question 17

Interactive Communication

Answer 17

Involves feedback and two way communication

Question 18

Transactional Communication

Answer 18

More complex. People are simultaneously communicating through entire interaction

Question 19

Interpersonal vs impersonal (4)

Answer 19

Look at uniqueness, interdependence, disclosure, and intrinsic rewards

Question 20

communication competence

Answer 20

ability to communicate in personally effective and socially appropriate manner

Question 21

intercultural communication

Answer 21

members of two or more cultures or co-cultures are interacting in a way that is influenced by their different cultural perceptions

Question 22

Technical level (cultural iceberg)

Answer 22

Rules for social and nonverbal behavior that are openly known and easily stated by most citizens. Deliberately taught and have reasoning for them

Question 23

Formal level (cultural iceberg)

Answer 23

These rules are known by members of the culture but the reasons are unknown. Rituals, traditions, etiquette

Question 24

Informal level (cultural iceberg)

Answer 24

Rules that are hard to see. Learned unconsciously through imitation. We move away from people when they stare at us.

Question 25

Self-fulfilling prophecy

Answer 25

1.) make a prediction 2.) act towards person or yourself as if prediction was true 3.) because you act as if the belief is true, it becomes true 4.) reflection on process strengthens your beliefs.

Question 26

Theory of reflected appraisal

Answer 26

self-concept is developed through significant others

Question 27

Theory of social comparison

Answer 27

self-concept is developed through reference groups.

Question 28

The Johari Window

Answer 28

open self - info both ppl know blind self - idk but others know hidden self - I know but others don't unknown self - both ppl don't know

Question 29

Perception Process

Answer 29

1.) selection 2.) organization 3.) interpretation 4.) negotiation

Question 30

factors that cause us to notice things

Answer 30

prominence, intensity, repetitious, unusual

Question 31

Schema

Answer 31

a cognitive structure that helps us process and organize information

Question 32

Prototype

Answer 32

an organized set of knowledge that reflects the best example of a category of persons, objects, or events

Question 33

Personal construct

Answer 33

a mental yardstick. Answers what are its characteristics and what do I think about it

Question 34

Stereotype

Answer 34

a set if beliefs about the probable behavior of members of a particular group

Question 35

Script

Answer 35

a coherent sequence of events expected by the individual either as a participant or as an observer

Question 36

5 ways to size people up

Answer 36

1.) Personal constructs 2.) implicit personality theory (halo, reverse halo, primacy, recency, central traits) 3.) self-fulfilling prophecies 4.) cognitive complexity (differentiation, abstraction, integration) 5.) attribution theory

Question 37

fundamental attribution error

Answer 37

we tend to blame bad stuff on others but give ourselves a lot of grace

Question 38

false consensus error

Answer 38

we assume others are like us or think like us

Question 39

defensive attributions

Answer 39

blaming innocent victims

Question 40

self centered bias

Answer 40

we say we made more contributions than others in a group project

Question 41

improving info processing 7

Answer 41

look for variety of cues, seek out more info, formulate hypotheses, not conclusions, heighten awareness of contradictory cues, avoid mind reading, recognize diversity in people, be aware of your own biases.

Question 42

perception checking

Answer 42

1.) describes behavior 2.) states two interpretations that are distinctively different 3.) makes an objective open ended request for feedback

Question 43

for perception checking to work

Answer 43

accept responsibility and talk in non threatening tone

Question 44

requirements of empathy

Answer 44

open mindedness, imagination, commitment