Unit 1

Question 1

On which main areas does the Administration career field duties focus?

Answer 1

Office Management, Human resources, Executive Support, Commander’s programs, and postal and official mail duties

Question 2

What are the requirements for progression to the 5-skill level in the Administration career field?

Answer 2

(1) Fulfillment of all 3-level training requirements.
(2) Completion of the 5-level CDC.
(3) Completion of all OJT requirements.
(4) Signed off and qualified on all core and 5-skill level tasks in the CFETP.
(5) Have an individual training plan.

Question 3

What are the titles of three senior leaders or managers in your career field?

Answer 3

(1) Air Force 3A1X1 career field manager.
(2) MAJCOM 3A1X1 career field manager.
(3) Base-level 3A1X1 functional manager.

Question 4

What are considered 3A1X1 responsibilities?

Answer 4

Suspense tracking, Customer Service, and Correspondence preparation

Question 5

What is the most effective way to understand what is required for your customers?

Answer 5

To maintain an open line of communication with your customers.

Question 6

Why should you focus on good customer service rather than just timeliness?

Answer 6

To understand the customer’s needs and so you will do the job right the first time.

Question 7

When a needed service is not able to be provided for a customer what does etiquette dictate should happen?

Answer 7

You should follow up with the customer until the action is complete.

Question 8

What are some communication tasks that require proper etiquette during daily duties?

Answer 8

(1) E-mail communications.
(2) Memorandums.
(3) Suspense actions.

Question 9

What are two limitations that can impede access to information when using hard drives for file storage?

Answer 9

Hard drives can (1) reach their capacity and (2) are not accessible remotely.

Question 10

List four types of file storage tools.

Answer 10

(1) Cloud technologies.
(2) Internet storage.
(3) SharePoint.
(4) Intranet share drive.

Question 11

Why should you be able to identify a file type, especially when it comes to identifying an “executable” file?

Answer 11

Because when a file is executed, it could contain and introduce a virus, malware, or other malicious software to your system or network.

Question 12

What is the standard Air Force standard enterprise solution software?

Answer 12

Microsoft Office Suite.

Question 13

Which Microsoft program is used to edit documents such as official memorandums, bullet background papers, resumes, and decorations?

Answer 13

Microsoft Word.

Question 14

When editing a document, where can you find most of the “tools” needed to allow you to cut, copy, paste, use the format painter, and much more?

Answer 14

Buttons on the “Home” tab.

Question 15

Which official Air Force Handbook should you use as a tool when drafting documents?

Answer 15

AFH 33-337.

Question 16

When proofing a document, what big advantage does the track changes feature offer the originator of the document?

Answer 16

It allows the final reviewer or approving official to view the document as it was originally drafted along with the changes for comparison.

Question 17

Is in common, easily understood format and displays.

Answer 17

Usability

Question 18

Has been afforded adequate protection where required.

Answer 18

Security

Question 19

Has only the minimum level of detail required.

Answer 19

Brevity

Question 20

Conveys the true situation.

Answer 20

Accuracy

Question 21

Available in time to make decisions.

Answer 21

Timeliness

Question 22

That applies to the mission, task, or situation at hand.

Answer 22

Relevance

Question 23

Why is using forms in Microsoft Access encouraged?

Answer 23

Because it greatly decreases the chance of the user inputting incorrect data into a field on the data table that the form is attached to. Forms isolate each individual column of information on a table and allow the user to decipher and concentrate on only that specific piece of information that is needed in that field.

Question 24

What is a characteristic that can be associated with Microsoft Excel?

Answer 24

The ability to store and present information that can be associated with mathematical possibilities.

Question 25

Which Microsoft program is used to present slideshows that include animation, audio clips, and text?

Answer 25

Microsoft PowerPoint.

Question 26

What is a good way you can determine if there are any flaws in your PowerPoint presentation?

Answer 26

Run through your entire presentation in full screen view looking closely at every slide to determine whether you need to change, add, or delete any information that is not pertinent to your briefing.

Question 27

What do PowerPoint graphics, transitions, and animations have in common when used in a presentation?

Answer 27

If graphics, transitions, or animations are over used or are not relevant, they can detract from a presentation.

Question 28

Secure correspondence.

Answer 28

Advantage of e-mail

Question 29

Subject to computer vulnerabilities.

Answer 29

Disadvantage of e-mail

Question 30

Does not convey tone.

Answer 30

Disadvantage of e-mail

Question 31

Cost effective.

Answer 31

Advantage of e-mail

Question 32

Create a record of transmittal.

Answer 32

Advantage of e-mail

Question 33

Dependent on network integrity.

Answer 33

Disadvantage of e-mail

Question 34

Which Microsoft Outlook feature allows the e-mail message sender to have a record of when a recipient has read the message?

Answer 34

Track messages

Question 35

What were the certificates that reside on the PKI CAC establish to do, and what does publishing these certificates ensure?

Answer 35

To allow true authentication of each user; publishing certificates ensures users’ credentials are made public so that they can synchronize authentication information with programs that use their certificates.

Question 36

What should be verified before sending personal information over e-mail within DOD?

Answer 36

(1) There is an official need. (2) All addressee(s) (including “cc” addressees) are authorized to receive personal information under the PA. (3) Personal information is protected from unauthorized disclosure, loss, or alteration.

Question 37

Which Microsoft Outlook calendar feature allows a user to add invitees to alert other office personnel of a pending absence from the office?

Answer 37

Schedule appointments.

Question 38

Who can grant access to a Microsoft calendar?

Answer 38

The owner of the calendar.

Question 39

How does communication become “successful” communication?

Answer 39

The receiver must not only get the message but must interpret the message in the way the sender intended.

Question 40

To create clear, efficient, and effective communications is the objective of which program?

Answer 40

The electronic communications program.

Question 41

What is used to communicate with all DOD agencies?

Answer 41

Official memorandums.

Question 42

What type of memorandum is used to add comments directly on the original memorandum?

Answer 42

Indorsement.

Question 43

What type of correspondence is meant to summarize staff work, request action, or forward information in regards to the topic being discussed?

Answer 43

Staff Summary Sheet.

Question 44

What is the term given for an action that has a deadline?

Answer 44

A suspense is a term used for the time at which something must happen. Simply put, a suspense is a deadline.

Question 45

When a user’s My Site is not used, how many days are allowed until the site is automatically deleted?

Answer 45

90.

Question 46

In the SharePoint architecture, whose responsibility is it to ensure all content is up to date and properly maintained according to Air Force instructions?

Answer 46

Content manager.

Question 47

What is the purpose of designing SharePoint team sites?

Answer 47

A Team site is created to accommodate project collaboration for multiple users across multiple organizations or internally.

Question 48

What is the first action you must take when managing documents on a SharePoint site?

Answer 48

Create a document library to upload your documents.

Question 49

What type of SharePoint library is designed to hold images?

Answer 49

Picture library.

Question 50

What is the purpose of workflows?

Answer 50

To allow team members to participate in document collaboration and manage project tasks by implementing an automated business process to track the progress of tasks done by multiple team members and specific daily routines and keep members informed of assigned deadlines for projects.

Question 51

What is the name of the SharePoint gallery site setting link that can modify the administrative settings for the site collection?

Answer 51

Site collection administrators.

Question 52

Which SharePoint feature allows the site collection administrator to track all activities that occur within the SharePoint environment?

Answer 52

Site collection audit.

Question 53

Which type of SharePoint site navigation provides a link to the content page which organizes all of the lists and libraries contained within a site?

Answer 53

Quick launch.

Question 54

What allows the user to gain access to many applications with no further log-in.

Answer 54

Single sign-on.

Question 55

Who has the responsibility to oversee their organization’s implementation of the Air Force Portal program and the efforts of the content publishers within each organization?

Answer 55

Content manager.

Question 56

Which Portal environment does not contain any publishing tools?

Answer 56

There are no publishing tools in the production environment. Content can only be “viewed” here. It cannot be created or edited in the live environment.

Question 57

Which Portal environment allows publishing?

Answer 57

The Development environment is where publishing (development) happens.

Question 58

Which type of Portal portlet can display up to six stories at a glance?

Answer 58

A feature portlet displays up to six stories at a glance or many stories displayed on tabs.

Question 59

What does a mail to link do when activated?

Answer 59

When a user clicks a mailto link, the browser activates their default e-mail application and a blank message appears with the specified e-mail address.

Question 60

What are the two types of video teleconference?

Answer 60

Point-to-point and multipoint.

Question 61

What is name of the network that must be accessed to use the video teleconference network bridge?

Answer 61

The DISN.

Question 62

When creating a DCS conference, what do you enter to find the needed participants?

Answer 62

Add known participants by entering their name or email address and DCS will look it up.

Question 63

During a DCS conference, what is an advantage that is unique to this type of briefing?

Answer 63

All participants will be able to view the same contents as everyone else, and be able to post comments and chat with other participants during a session, while it is being briefed.

Question 64

What is a teleconference?

Answer 64

A teleconference is a meeting or conference that takes place with participants that are geographically separated offices utilizing telephonic capability.

Question 65

What types of Communication lines are most frequently utilized?

Answer 65

Most telecom technology will utilize ground telephone lines or Voice over Internal Protocol connection.