unit 14 exam revised

Question 1

List & describe the types of strategic control.

Answer 1

Premise control - checks whether premises are still in control.
Strategic surveillance - organisations monitor events that may affect the course of their strategy.
Special alert control - reconsideration of a strategy due to an unexpected event.
Implementation control - must be exercised during the implementation process

Question 2

List the 4 steps common to all post-action control.

Answer 2

1. Set standards of performance.
2. Measure actual performance.
3. Identify deviations from the standards set.
4. Initiate corrective action.

Question 3

List the 4 levers of control in dynamic control systems.

Answer 3

– Diagnostic control systems
– Belief systems
– Boundary systems
– Interactive control systems

Question 4

Study the illustration of cause and effect in the balanced scorecard.

Answer 4

Unit 14, page 10.

Question 5

Study the balanced scorecard as a framework for strategic control.

Answer 5

Unit 14, page 12.

Question 6

WHEN SUSTAINING COMPETITIVE ADVANTAGE
THROUGH CONTINUOUS IMPROVEMENT, WHAT ARE THE REQUIREMENTS?

Answer 6

Benchmarking - comparing performance measures

Total quality management - LIST 4 PRINCIPLES:
Commitment to quality
Continuous improvement
Use of technologies

Re-engineering - Business process engineering

Question 7

List the key factors that differentiate Six Sigma from TQM

Answer 7

Top management support
Continuous education
Emphasis on statistics
Structured training and development