Week 1 - Day 3 Flashcards
(22 cards)
What is the goal of a fishbone diagram?
Used for grouping causal factors in a Root Cause Analysis
What is DMAIC?
Steps for a Root Cause Analysis coupled with an action plan: Define, Measure, Analyze, Improve, Control
What are the various categories of probability?
- Frequent: at least monthly
- Occasional: 1-2x / yr
- Uncommon: 2-5 yrs
- Remote: <5 yrs
What are some hallmarks of a MAJOR event?
Incident leads to hospitalization. Fall with injury which impacts fx. Theft/Fire/Significant equipment damage.
What are some hallmarks of a MODERATE event?
Potentially avoidable complication of an existing condition (i.e. wound becomes infected, UTI while using catheter).
What are some hallmarks of a SENTINEL event?
Unexpected patient death.
Injury/incident that could lead to permanent change in fx.
What is strategic analytics?
Provides the right info at the right time to enable leaders to make informed biz decisions.
What is the difference between a single incident response and an individual performance improvement?
Something bad happened vs. an employee requires behavioral change
What are the main functions of a QAPI?
Quality Assurance and Performance Improvement: focuses on indicators related to improved outcomes and take actions to address the performance across the spectrum of care. It also maintains documentation of all of this.
Examples: RCA, Analytics and Data Reporting, DMAIC or PDSA, Evidence of Employee-level Performance Improvement Planning
How do you change employee behavior?
- Set clear expectations / WHY?
- Verify competency and schedule times to revisit progress
- Hold people accountable
What is vacancy rate?
open positions / # budgeted FTEs
If you’re not doing a good job in this area, you’re wasting a lot of money.
What is the hard cost per year in $$?
separations x average time to fill (hours it took you to fill the position) x average cost per hour for backfill ($ PRN or agency)
What is soft cost?
when a vacancy in a business opens, decreased time for staff dev’pt, documentation and community service
What is pay range based on?
- Job Duties
- Minimum Requirements
- Going Market Rates
- Equity in Relationship to Positions in Organization
What do you need before you select a candidate?
HR screening, pre-assessment tools, references
What can’t you ask about in an interview?
Family plans, future plans, disabilities, anything about national origins.
What is the one best outcomes of peer interviewing?
Reduces turnover.
What is turnover rate?
separations during fiscal year / #FTE
What are the costs of turnover?
costs of separation + vacancy + replacement + training
estimated at 5% of annual operating budget and between 90-200% of departing employee salary
Self-actualization, Esteem, Love/belonging, Safety, Physiological are all components of ________.
Maslow’s Hierarchy of Needs
Motivators (such as achievement, recognition, growth opportunity post overcome demotivators) and Demotivators (company policy, supervision, working conditions, job security when not handled well) are parts of what?
Herzberg’s 2 Factor Theory
What is the difference between compassion fatigue and burnout?
emotional strain from exposure to trauma vs. prolonged exposure to workplace stress
