Week 1 - Day 4 and Week 2 - Day 1 Flashcards
(26 cards)
What are 4 steps to effective communication?
- Understand DISC styles and how people are similar and different
- Identifying your style
- How to identify the styles
- Modify your own behaviors to improve interaction and communication
What is DISC?
Dominance: Describes the way you deal with problems, assert yourself and control situations.
Influence: Describes the way you deal with people, the way you communicate and relate to others.
Steadiness: Describes your temperament - patience, persistence, and thoughtfulness
Compliance: Describes how you approach and organize your activity, procedures and responsibilities.
What constitutes sexual harassment?
Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature. The defining characteristic is that it is unwanted.
What are the 3 types of sexual harassment?
- Gender Harassment - toward members of a gender
- Unwanted Sexual Attention - verbal or physical unwanted sexual advances which can include assault
- Sexual Coercion - quid pro quo
Which type of sexual harassment is most common?
Gender Harassment
What is the ERASE model of handling patient care?
E - expect misbehavior and make a plan for protection
R - recognize misconduct and inappropriate behaviors
A - address behaviors when they occur
S - support your colleagues when you see misconduct
E - establish/encourage - advocate for workshops, policies
What are some steps to implementing assertive communication?
- Get his/her/their attention
- Make eye contact
- Express your concern
- State the problem
- Suggest some form of action
What is the significance of Title VII of the Civil Rights Act of 1964?
- Quid pro quo not ok
- Hostile work environment not ok
* action needs to be “severe OR pervasive”
* actions affect working conditions
* only applies to companies w/ 15 or more employees
What is the 3 step process for obtaining patient consent?
- What - explain what you are planning to do
- Why - explain why you feel this action is necessary
- Is that okay? - ask for understanding and consent
What do behavioral theories describe a good leader as doing?
Behavior Based Leadership Styles
- Autocratic - High structure and low consideration
- Democratic - High consideration and high structure
- Laissez Faire - Low structure and low consideration
- Human Relations - High consideration and low structure
What does the contingency theory paint a good leader as?
Able to put high structure around a situation
What do power and influence theories say a good leader is?
Transformational leadership - often operate off a shared vision of the future
What is the center of the leadership tent? And what other components of the leadership tent are there?
Character
- Focus on results
- Leading Organizational Change
- Interpersonal Skills
- Personal Capability
What part of the leadership model do all of these indicate? Technical knowledge, Product knowledge, Problem analysis, Professional skills, Innovation, Initiative, Effective use of IT
Personal Capability in the Leadership Model
What are the four stages of leadership?
I. depending on others
II. contributing independently
III. contributing through others
IV. leading through vision
Goals and Revenues are part of which leadership tent peg?
Focus on Results
What is the six pack rule?
Think about accomplishing 6 things in a day.
What is the 20-50-30 rule?
20% are change friendly, 50% are in the middle, 30% are resisters and try to make it fail.
What is Kotter’s Eight Step Model?
An 8 Stage Process to Creating Major Change FIRST - create a climate for change 1. Urgency 2. You figure out who your early adopters are 3. Get the right vision (personally) SECOND - engaging and enabling 4. Get buy-in 5. Empower Action 6. Celebrate short-term wins THIRD - often people stop here 7. Don't let up 8 Make it stick
When is urgency reached?
75% of your organization is convinced biz as usual is not ok
What is the ADKAR model?
Five outcomes that need to occur for change to be successful.
AWARENESS DESIRE KNOWLEDGE ABILITY REINFORCEMENT
If your patient is confused - what part of the ADKAR model might they be missing?
Vision
If your patient is anxious what part of ADKAR might they be missing?
Skills
If your patient is only making a gradual change, according to the ADKAR model what might they require?
Incentives
