Week 10

Question 1

Firm infrastructure

Answer 1

accounting & finance
legal issues
public relations
quality control
management & admin

Question 2

Five areas of management constitute the essence of proactive performance in our chaotic world

Answer 2

1. An obsession with responsiveness to customers
2. C onstant innovation in all areas of the firm
3. P artnership the wholesale participation of and gain sharing with all people connected with the organization
4. Leadership that loves change (instead of fighting it) and instils and shares an inspiring vision
5. C ontrol by means of simple support systems aimed at measuring the “right stuff” for today’s environment

Question 3

Fayols Managerial functions

Answer 3

planning
organizing
commanding
coordinating
controlling

Question 4

Gulick & Urwick’s Managerial Functions

Answer 4

planning
organizing
directing
staffing
coordinating
reporting
budgeting

Question 5

Koontz & O’Donnell’s Management Functions (wichtig)

Answer 5

planning
organizing
staffing
directing (is the most important part)
controlling

Question 6

Aligning firm strategy & internationalization (wichtig)

Answer 6

Global strategy
- global product division

transnational strategy

• global matrix
• very localized –> difficult to implement

multi-domestic strategy
- geographic area

home replication

• international division
• standardized

Question 7

Dimensions of organizational structure

Answer 7

Formalization
centralization
complexity

Question 8

3 types of complexity

Answer 8

1. vertical differentiation
   - total number of levels in the organization
2. horizontal differentiation
   - total number of dissimilar units at the same level in the organization
3. spatial differentiation
   - degree to which location of units and the personnel are distributed

Question 9

international staffing challenges

Answer 9

managing different types of employees

selection & management of international assignments

receptivity to early international assignments

Question 10

Elements of managerial direction

Answer 10

supervision
motivation
leadership
communication

Question 11

type of organizational control

Answer 11

strategic control
- how their strategy is doing/going is implemented first and then controlled

management control
- there is an overall strategy and then for each function/devision you have smaller strategies

operational control
individual level/group level and looks at individual sales numbers

Question 12

HRM functions

Answer 12

staffing
training & development
evaluation & compensation
health & safety
employer relations

Question 13

Staffing strategies

Answer 13

home-country national strategy

host-country national strategy

third-country national strategy

Question 14

home-country national strategy

Answer 14

(Ethnocentric) Also called Parent country national; This staffing strategy uses employees from the home country to live and work in the country. These individuals are called expatriates

Question 15

host-country national strategy

Answer 15

(Polycentric) which means to employ people who were born in the country in which thebusiness is operating

Question 16

third-country national strategy or global strategy

Answer 16

country national (or Global) strategy (means to employee people from an entirely different country from the home country and host country.

Question 17

T&D Acitivites

Answer 17

training

• can be measured
• input that we receive for the job
• learn a language because you need it for your job

education

• can be measured
• study a language because you find it interesting

development

• difficult to be measured
• expanding the skills

Question 18

components of international training

Answer 18

language
culture
goal setting
stress management
repatriation (go back home)

Question 19

international compensation strategies

Answer 19

• Companywide pay scales and policies
• Localized compensation strategy
• Balance sheet approach

Question 20

Companywide pay scales and policies

Answer 20

: all sales staff are paid
the same no matter what country they are in; does not address
differences in costs of living abroad

Question 21

Localized compensation strategy

Answer 21

a pay banding system based on regions, such as South America, Europe, and North America, but discourages relocation to a less developed (i.e. poorer paying) region
(for example you will get payed more if you live in zürich than if you live in Thurgau)

Question 22

Balance sheet approach

Answer 22

pay a similar base salar companywide or regionwide and offer expatriates an allowance based on specific market conditions in each country (Cartland, 1993)

Question 23

four groups of expenses are looked at in this approach

Answer 23

1. income taxes
2. housing
3. goods and services
4. base salary

Question 24

technology development challenges

Answer 24

information security
cloud computing
infrastructure management
technology integration
resource management
regulatory compliance
budget & controlling costs

Question 25

International procurement challenges (wichtig)

Answer 25

- fraud risk - purchasing quality risk - supplier management risk

Question 26

fraud risk

Answer 26

: failure of either party to fulfil the conditions of the contract, i.e. suppliers receiving buyer’s payment/deposit, but not delivering goods and services, etc

Question 27

purchasing quality risk

Answer 27

: concerning the quality of goods and services acquired; supplier doesn’t meet the standard quality requirements which bring economic and corporate loss to the buyer.

Question 28

supplier management risk

Answer 28

: often caused by physical distance; failure in relationships due to language issues (i.e. misinterpreted information), etc.