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Flashcards in Week 2 Deck (53):
1

Minimum level of Bloom's Taxonomy of Learning Discussed?

Application (Level 3)

2

A clear distinction between managers and leaders is that leaders _______.

Have a vision

3

John Adair's model is _________.

Functional (task-individual-team)

4

What are team maintenance functions in the Adair model?

Motivating and setting standards

5

List the Tannenbaum and Schmidt Management Style Continuum.

1. Tells
2. Sells
3. Presents
4. Consults
5. Shares
6. Delegates
7. Empowers

6

To empower your staff, managers must:

Relinquish some of their authority

7

Empowerment involves:

Sharing information with everyone

8

What is critical about the 8-box model for effective team building:

Comprehensive and each dimension has to be carefully considered

9

The 8-box model for developing effective teams details VMVGOS in:

Boxes 1, 3 and 4.

10

A workload analysis____________.

Matches manpower and resources to demand for police services.

11

Staircase to strategic planning is:

Vision
Values
Mission
Goals
Objectives
Strategies
Work plans

12

In a strategic plan, objectives should be:

Specific
Measurable
Achievable
Relevant
Time bound

13

Which of the following is the correct statement of a strategic objective:

We will reduce residential burglaries by 10% by day/month/year

14

In a planning cycle, after you make decisions about what to do, you next:

Set standards for monitoring and evaluation

15

Contingencies plans are concerned with

Preparing for "what-if" scenarios

16

S.A.R.A. is

A problem solving model

17

The driving force for strategic planning and its implementation is:

Exemplary leadership and management

18

In making organizational change you must always:

Ensure structure follow strategy

19

In McGregor's Theory of Motivation:

We are a mix of theory X and Y

20

Maslow identified:

A hierarchy of human needs

21

Herzberg's model of motivation is:

Two factor model

22

The two factor model suggests

Motivators rather than hygiene factors motivate people

23

The essential key strategy to get the best from your team is:

You must be motivated yourself to motivate others

24

Teamwork is essential because:

It achieves more than individual effort, synergy

25

Initially, team building success depends most upon:

You carrying out a SWOT analysis on you and your team

26

Effective teams always:

Share information agree goals and confront problems

27

Effective teams depend mostly upon

Good communication and support, clear goals and sound coordination

28

Millennial need to be:

Trained using more realistic training methods

29

Team building in management is most like:

Coaching a sports team

30

We can respond to change most effectively if we:

Acknowledge staff problems publicly and privately and explain the change in person.

31

A mental map through which we interpret reality (frame of reference):

A Paradigm

32

Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit:

Attitudes, emotions, ideas and information

33

Two primary components of communication:

Verbal
Non-Verbal

34

The basis for all social interaction:

Communication

35

Fixed elements of communication model:

Sender (encode)
Receiver (decode)
Channel
Message (noise)
Feedback

36

Meanings of words are found in people through:

Context and use

37

Mehrabian said communications occurred through what percentages?

Facial/body - 55%
Vocal/tone - 38%
Verbal/words - 7%

38

Active listening technique:

Concentrate on the message

39

Characteristics of a red personality

Adventurous
Direct
Urgent
Strong-Willed
Decisive
Assertive
Impulsive
Impatient
Dislikes Routines

40

Six Channels of face to face communication

Speech
Kinetics
Odor
Touch
Observation
Proxemics

41

How do people assign meaning to words?

Based on their beliefs and values

42

Whorfian Hypoothesis

Language has an influence on the future of our culture

43

Categories of non-verbal communication

Sign language
Action language
Object language

44

What keeps communication from being one way?

Feedback

45

What is the concept of using adjective checklists to assess behavior styles?

Psychometrica

46

What is the first rule to assess if sexual harassment occurred?

Determine if the behavior is unwelcome/unwanted

47

Best way to improve listening skills?

Practice

48

Do men and women handle communication differently?

Yes

49

Two types of sexual harassment

Quid pro quo
Hostile environment

50

Variable elements of communication

Conceptualizing
Encoding
Transmitting
Decoding
Noise
Feedback

51

The act of reading the whole system of body motion:

Calibration

52

Which gender tends to think out loud?

Women

53

Which gender tends to mull things over?

Men