Week 2

Question 1

Minimum level of Bloom’s Taxonomy of Learning Discussed?

Answer 1

Application (Level 3)

Question 2

A clear distinction between managers and leaders is that leaders _______.

Answer 2

Have a vision

Question 3

John Adair’s model is _________.

Answer 3

Functional (task-individual-team)

Question 4

What are team maintenance functions in the Adair model?

Answer 4

Motivating and setting standards

Question 5

List the Tannenbaum and Schmidt Management Style Continuum.

Answer 5

1. Tells
2. Sells
3. Presents
4. Consults
5. Shares
6. Delegates
7. Empowers

Question 6

To empower your staff, managers must:

Answer 6

Relinquish some of their authority

Question 7

Empowerment involves:

Answer 7

Sharing information with everyone

Question 8

What is critical about the 8-box model for effective team building:

Answer 8

Comprehensive and each dimension has to be carefully considered

Question 9

The 8-box model for developing effective teams details VMVGOS in:

Answer 9

Boxes 1, 3 and 4.

Question 10

A workload analysis____________.

Answer 10

Matches manpower and resources to demand for police services.

Question 11

Staircase to strategic planning is:

Answer 11

Vision
Values
Mission
Goals
Objectives
Strategies
Work plans

Question 12

In a strategic plan, objectives should be:

Answer 12

Specific
Measurable 
Achievable 
Relevant 
Time bound

Question 13

Which of the following is the correct statement of a strategic objective:

Answer 13

We will reduce residential burglaries by 10% by day/month/year

Question 14

In a planning cycle, after you make decisions about what to do, you next:

Answer 14

Set standards for monitoring and evaluation

Question 15

Contingencies plans are concerned with

Answer 15

Preparing for “what-if” scenarios

Question 16

S.A.R.A. is

Answer 16

A problem solving model

Question 17

The driving force for strategic planning and its implementation is:

Answer 17

Exemplary leadership and management

Question 18

In making organizational change you must always:

Answer 18

Ensure structure follow strategy

Question 19

In McGregor’s Theory of Motivation:

Answer 19

We are a mix of theory X and Y

Question 20

Maslow identified:

Answer 20

A hierarchy of human needs

Question 21

Herzberg’s model of motivation is:

Answer 21

Two factor model

Question 22

The two factor model suggests

Answer 22

Motivators rather than hygiene factors motivate people

Question 23

The essential key strategy to get the best from your team is:

Answer 23

You must be motivated yourself to motivate others

Question 24

Teamwork is essential because:

Answer 24

It achieves more than individual effort, synergy

Question 25

Initially, team building success depends most upon:

Answer 25

You carrying out a SWOT analysis on you and your team

Question 26

Effective teams always:

Answer 26

Share information agree goals and confront problems

Question 27

Effective teams depend mostly upon

Answer 27

Good communication and support, clear goals and sound coordination

Question 28

Millennial need to be:

Answer 28

Trained using more realistic training methods

Question 29

Team building in management is most like:

Answer 29

Coaching a sports team

Question 30

We can respond to change most effectively if we:

Answer 30

Acknowledge staff problems publicly and privately and explain the change in person.

Question 31

A mental map through which we interpret reality (frame of reference):

Answer 31

A Paradigm

Question 32

Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit:

Answer 32

Attitudes, emotions, ideas and information

Question 33

Two primary components of communication:

Answer 33

Verbal | Non-Verbal

Question 34

The basis for all social interaction:

Answer 34

Communication

Question 35

Fixed elements of communication model:

Answer 35

``` Sender (encode) Receiver (decode) Channel Message (noise) Feedback ```

Question 36

Meanings of words are found in people through:

Answer 36

Context and use

Question 37

Mehrabian said communications occurred through what percentages?

Answer 37

Facial/body - 55% Vocal/tone - 38% Verbal/words - 7%

Question 38

Active listening technique:

Answer 38

Concentrate on the message

Question 39

Characteristics of a red personality

Answer 39

``` Adventurous Direct Urgent Strong-Willed Decisive Assertive Impulsive Impatient Dislikes Routines ```

Question 40

Six Channels of face to face communication

Answer 40

``` Speech Kinetics Odor Touch Observation Proxemics ```

Question 41

How do people assign meaning to words?

Answer 41

Based on their beliefs and values

Question 42

Whorfian Hypoothesis

Answer 42

Language has an influence on the future of our culture

Question 43

Categories of non-verbal communication

Answer 43

Sign language Action language Object language

Question 44

What keeps communication from being one way?

Answer 44

Feedback

Question 45

What is the concept of using adjective checklists to assess behavior styles?

Answer 45

Psychometrica

Question 46

What is the first rule to assess if sexual harassment occurred?

Answer 46

Determine if the behavior is unwelcome/unwanted

Question 47

Best way to improve listening skills?

Answer 47

Practice

Question 48

Do men and women handle communication differently?

Answer 48

Yes

Question 49

Two types of sexual harassment

Answer 49

Quid pro quo | Hostile environment

Question 50

Variable elements of communication

Answer 50

``` Conceptualizing Encoding Transmitting Decoding Noise Feedback ```

Question 51

The act of reading the whole system of body motion:

Answer 51

Calibration

Question 52

Which gender tends to think out loud?

Answer 52

Women

Question 53

Which gender tends to mull things over?

Answer 53

Men