Week 2 Flashcards
(15 cards)
What is MBO
Management by objectives is a structured process that links planning and controlling in an organisation.
When using this methodology communication is very important and should be transparent and happen regularly. The setting of objectives and the reviewing of their progress should be a team activity.
MBO creates an agreement between two parties that must work closely together
What are the four objectives in MBO
- Performance objectives are for a given time frame
- Plans must be in place to support achievement
- Standards must be available for measuring achievement
- There must be procedures for reviewing performance results
What are the advantages of MBO
- It can help employees focus on the most important tasks and objectives
- Can help managers understand and help employees meet agreed upon objectives
- Because of the face-to face communication, it can contribute to relationship building
- Engaging people in the opportunity to participate in decisions that effect their work can encourage self-management
What are the disadvantages of MBO
- If you focus on ‘easy’ objectives it can seem too much effort
- IF you create too much paperwork no one wants to do it
- If the manager just tells the team what the objectives are no one wants to own them.
Key Performance Indicators How do you write good ones
They should be written in non-financial measures (no dollars)
They should be measured often and regularly
Should have management support
Everyone knows what the measures are and how to achieve them
Responsibility for achievement can be shared between individuals or teams
Its achievement is important to the organisation
They have a positive impact on organizational performance.
What is regulation and provide and example
We set standards for the products and services you use and we then check regularly to make sure those standards are being met
For example the Aged Care Complaints Commissioner looks into the quality of care or services being delivered to people receiving aged care services
What is compliance and provide an example
Our safeguards include regular audits and reviews, education activities, investigations and risk monitoring. These safeguards ensure health and aged care professionals meet their responsibilities and that public funds are protected.
Our compliance requirements help to address poor practice and fraudulent activity
What are the eight NSQHS Standards
- Clinical Governance
- Partnering with consumers
- Preventing and Controlling Healthcare Associated Infection
- Medication Safety
- Comprehensive care
- Communicating for Safety
- Blood management
- Recognising and Responding to Acute Deterioration
What is a sentinel event
is a particular type of serious incident that is wholly preventable and has caused serious harm to, or death of, a patient.
What are KPI’s
Key performance indicators are statements or targets that generally allow organisations to quantify their progression towards national, state targets or organisational objectives
What are Variable life adjustment display (VLAD)
is a type of indicator used to measure healthcare quality and patient outcomes. The statistical tool predicts the likelihood of a patient outcome, and then plots the difference between the predicted and actual outcome.
What is the Australian health service safety and quality accreditation scheme?
It provides the national coordination of accreditation processes. A common set of expectations, set by the Australian government, enables better benchmarking and resource allocation to health care organisations funded by the government.
Who are the residential aged care services accredited by
Australian Aged Care Quality Agency
What is the major difference between the NHSQS and the aged care standards
The level of consequence associated with failure to meet accreditation
What can happen with failure to attain accreditation in government funded aged care facilities
It can result in withdrawal of funds and even loss of licence to provide aged care beds.
Non compliant organisations are listed on the AACQA website
