Week 3-Communication

Question 1

Levels of communication

Answer 1

Intrapersonal
Interpersonal
Group
Public speaking

Question 2

Intrapersonal

Answer 2

Self talk

Question 3

Interpersonal

Answer 3

Between two or more people

Question 4

Group

Answer 4

Many people at the same time

Question 5

Public speaking

Answer 5

Unique form of group communication

Question 6

Content

Answer 6

Subject matter(most important)
Words
Gestures
Substance of message
Open to interpretation

Question 7

Six elements of communication process

Answer 7

Sender-initiates communication

Encoding-process of choosing components of message

Message-words, gesture

Channel-face to face, phone, etc

Receiver (most important)person who gets message

Feedback-verbal, nonverbal
Or both

Question 8

Communication styles

Answer 8

Passive

Passive aggressive

Aggressive

Assertive

Question 9

Assertive comunication

Answer 9

Can be positive.

Use I statement.

Focus on the issue.

Accepts criticism.

Use of negative inquiry

Question 10

Negative and positive enquiry

Answer 10

Negative enquiry- used for negative feedback or criticism

Positive enquiry-used for handling positive comments or praise

Question 11

SBARQ

Answer 11

Communication method.

Situation

Background

Assessment

Recommendation

Questions

Question 12

Phases if therapeutic communication

Answer 12

Stage 1- Pre-interaction phase

Stage 2-Orientation phase

Stage 3-working phase

Stage 4-Termination phase

Question 13

Stage 1

Answer 13

Gathering data prior to meeting patient

Question 14

Stage 2

Answer 14

Meeting patient

Establishing trust and support***-test question

Question 15

Stage 3

Answer 15

Use of therapeutic communication

Client explains feelings

Question 16

Stage 4

Answer 16

End if relationship

Question 17

Nursing process in therapeutic communication

Answer 17

Assessment-collect data

Analysis/nursing diagnosis-readiness for communication

Planning-enhanced therapeutic communication. Barriers to therapeutic communication.

Question 18

Barriers to therapeutic communication***
(Test question)

Answer 18

Asking too many question

Asking why

Providing too much info

Providing false reassurance

Question 19

Patient with impaired cognition

Answer 19

Address patient

Use short sentences

Ask yes/no questions

Question 20

Can medical team work without consent in emergency

Answer 20

Yes

Question 21

Who makes decisions for someone who can not

Answer 21

Next of kin

Question 22

Next of kin chain

Answer 22

Spouse, child, parent, sibling

Question 23

Does everyone in operating room require consent

Answer 23

Yes

Question 24

Full code

Answer 24

No DNR or other restrictive documents.

Do everything to save life.

Question 25

What is informed consent

Answer 25

When patient gives consent after being informed of benefits, risks, alternatives, etc.

Question 26

Advanced Directives

Answer 26

DNR, health care proxy

Question 27

When dies discharge start

Answer 27

At admissions