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The Casualty Program has three main objectives:

-To closely track all casualty reports and notifications in accordance with procedures set by AFPC, Directorate of Airman and Family Care (DPF)
-To report casualties, ensure timely notification to the NOK, and provide compassionate assistance to NOK until all claims and personal affairs are settled
-To eliminate delays in providing benefits to the NOK


Deceased (Casualty Status)

A casualty status applicable to a person who is either known to have died, determined to have died based on conclusive evidence, or declared dead based on a presumptive finding of death.


Duty Status Whereabouts Unknown (DUSTWUN) (Casualty Status)

A transitory casualty status applied to military personnel only


Responsibilities (AFPC Casualty Services Branch (AFPC/DPFC)

Serves as Office of Primary Responsibility (OPR) for SGLI and the virtual record of emergency data (vRED) also known as DD Form 93


Installation Commander. Implements the installation’s Casualty Services Program by:

Informing the NOK of all known circumstances surrounding the service member’s death


Casualty Notification Team

Field grade officers, of equal or higher grade than the member about whom they are making notification, are assigned the responsibility for personal notification. Medical personnel capable of rendering medical assistance to the NOK if needed and an Air Force chaplain, if available, accompany the notification officer to attend to any reaction of the NOK


Benefit: Death Gratuity

The death gratuity is a lump sum payment made by DOD to the survivors or other individuals identified by the service member prior to his or her death while on active duty, active duty for training, inactive duty for training, or within 120 days of release from active duty if the death is due to a service-related disability


Benefits: Survivor’s Benefit Plan (SBP)

established by Congress effective September 21, 1972 (Public Law (PL) 92-425) to provide a monthly income to survivors of retired military personnel upon the member's death when retired pay stops


Benefits: Unpaid Pay and Allowances

Upon death of an active duty member, any pay and allowances due but not paid to the member, are paid to the designated beneficiary named on the member’s vRED or DD Form 93


Benefits: Service Members’ Group Life Insurance (SGLI)

payment is the maximum allowable by law (currently $400,000), unless the member elected a lesser amount or declined coverage in writing


Report Contents. The CAR will include the following information in the casualty report.

-Type of casualty is used to identify a casualty as either hostile or non-hostile
-Status of casualty is used to classify a casualty for as either deceased, DUSTWUN, Missing, VSI, SI, or NSI
-Casualty category is used to specifically classify a casualty. AFPC/DPW bases the category on casualty type and status. Examples of casualty category include captured, killed in action or missing in action.
-Information concerning the person (e.g., name. rank, unit of assignment)
-Date, time and location of the incident
-Accurate, explicit account of the releasable circumstances surrounding the casualty


Hasty Casualty Reports

are used to expedite the flow of casualty information to AF Casualty Services when multiple casualties are involved and submitting normal casualty reports would delay notifying the NOK


Guidelines during the Pre-notification Phase

your installation commander or HQ AFPC/DPFCS selects an individual for casualty notification duty, they should learn as much about the casualty, the NOK, and the circumstances surrounding the incident. The installation CAR or HQ AFPC/DPFCS provides:


NOTIFICATION PROCESS: As a minimum, you should keep in mind the following items.

After identifying yourself, make sure you are speaking to the correct person(s) by confirming the identity of the NOK. (Example: "Are you Mr. Thomas Brown, the father of Staff Sergeant Carl Brown?")


Case file information is used to

assist the Air Force in affecting
-expeditious reporting
-dignified and humane notifications
-efficient and thorough assistance to the next of kin of all casualties


Case File Contents

-AF Form 348, Line of Duty Determination
-DOD Form 93, Record of Emergency Data
-DOD Form 1300, Report of Casualty


If a mass casualty event should occur:

Force Support will normally augment their casualty services capabilities to ensure timely reporting, prompt notification, and compassionate benefits assistance to family members


FSS Commander

Appoints, in writing, the Casualty Augmentation Support Team (CAST) members, which will be composed of Personnel in Support of Contingency Operations (PERSCO) team members and members of Installation Personnel readiness (IPR). The CAST is a group of individuals trained in casualty reporting, notification, and assistance procedures that helps the CAR and other Casualty Services personnel. The size of the team depends on the size of the installation it serves. PERSCO, are personnelists trained in contingency operations support.


CAR Responsibilities

Trains all casualty services personnel at serviced GSUs, PERSCO and CAST members, using AFI 36-3002, the installation supplemental instructions, the installation Mass Disaster/Mass Casualty Plan, and sample messages and letters for reporting casualties and notifying NOK


Current Death Program

Under this program, eligible personnel are provided with professional mortuary services, supplies, and related services during peacetime and contingency or wartime operations. The Current Death Program provides for search, recovery and evacuation of remains to a mortuary, where remains of eligible personnel are identified and prepared as designated by the PADD and shipped to the final destination for permanent disposition. NOTE: This program may continue during a major military operation if tactical operations and logistics permit. The Current Death Program includes:


Concurrent Return Program

Is the preferred method of handling remains during periods of conflict.


Air Force Mortuary Affairs Operations (AFMAO)

Located at Dover AFB, this office has the combined mission of AF Mortuary Affairs and the Dover Port Mortuary. Reporting directly to HAF/A1S, AFMAO:
-Maintains operational control over all phases of the Mortuary Affairs process
-Develops mortuary procedures, techniques, and processes
-Develops performance work statements (PWS) for contract mortuary services


The following mortuary officer responsibilities can be delegated.

Establish procedures to make payments for authorized mortuary-related expenses


The following mortuary officer responsibilities CANNOT be delegated.

Inspect remains, casket or urn


Inspection of Viewable Remains

The mortuary officer will inspect the remains at LEAST twice, or as often as necessary. There are four times during the preparation process when inspections tend to take place.


Mortuarty Officer Inspection times

Inspection of Viewable Remains
Inspection of Caskets and Urns
Inspection Prior to Shipment


Family Assistance Representative (FAR)

The FAR’s primary role is to be a facilitator of support between the Air Force and the family, acting as a liaison between the PADD and the various agencies involved with the mortuary case


FAR (Family Assistance Representative) training is divided into two categories:

Annual Awareness training and Just-in-Time (JIT) training
JIT training is provided by the MO to a newly appointed FAR within 24 hours of appointment


Summary Court Officer (SCO)

is a commissioned officer assigned by the installation commander to coordinate disposition of the deceased member’s personal property


A comprehensive list of the SCO responsibilities is:

Place a death announcement


Overall escort duties include:

-Deliver appropriate forms to funeral home or PADD
-May attend funeral and present flag
-Maintain professional military bearing and appearance


Things the escort will NOT do include:

Volunteer information about the case


There are two types of escorts.

-Military escort
>>Appointed by AF
>>Must be of equal or higher rank than deceased
-Special escort
>>Requested by PADD (must be a military service member)


Service Delivery Criteria - The A&FRC will offer proactive, preventive, and remedial services that foster self-sufficiency, sustain the personal and family readiness of the total force, and meet all of the following criteria.

-Results Based. Services will focus on identified community, unit, individual, and program results and outcomes.
-Non-Duplication. The A&FRC will not assume responsibility for services and programs that fall within the scope of other military agencies.
-Prevention. Services will focus on proactive outreach, community readiness, commander consultation and support, and individual and family readiness.


The A&FRC is the focal point for a variety of services.

-Personnel and Family Readiness for Deployments, Contingencies, and Emergencies
-Air Force Aid Society (AFAS). A&FRCs manage AFAS assistance in accordance with AFI 36-3109, Air Force Aid Society, and the AFAS Operation Guide.
-Employment Assistance supports customers in achieving short and long-term employment, education and training, and career goals. A&FRCs provide: employment skills counseling to prepare customers for local and long-distance job searches; resources for self-employment, small business and entrepreneurial efforts.


Concept of Operations

-Upon implementation of the base emergency plan, the Installation Commander will activate an Emergency Family Assistance Care Center (E-FACC) to serve as the focal point for victim and family assistance services. The E-FACC serves as the staging area where families can obtain disaster relief, contingency information, and services.
-The E-FACC’s primary mission is to integrate services that will address the practical and emotional needs of families of potential DOD casualties and DOD personnel affected by the disaster


Individuals entitled to funeral travel

3.The deceased member's parents or parents
a. A natural parent of the member
b. A step parent of the member
c. A parent of a member by adoption
4. The deceased member's siblings


Entitlements: Primary Expense Items

Preparation of Remains


Entitlements: Secondary (Interment) Expense Items

Cemetery Expenses


Entitlements Eligibility for Military Personnel

-United States Air Force Academy (USAFA) Cadets
-Discharged military personnel who die as a patient in a US government hospital.


Primary Expenses

Preparation of Remains. Preparation includes embalming, wrapping or dressing and cosmetizing. The contract funeral home will prepare remains according to the Performance Work Statement (PWS).


Secondary Expenses

Cemetery Expenses. Burial vault or outer enclosure, grave space, opening and closing the grave, installation of the government-furnished head stone (setting fee), perpetual care and a commercially procured head stone. The PADD will decide if the cemetery will be a government or private cemetery.


Transportation of Remains within CONUS

Commercial Aircraft shipped within CONUS, arranged by contract mortuary/funeral home, using commercial documentation for movement.
A hearse or a service car will be used for overland transportation within CONUS, if commercial air is not available, or the cost for air travel is greater than the cost for overland transport. Overland transportation will be used within and outside CONUS, if requested by the PADD and they agree to pay any costs in excess of the cost to the government to transport the remains by air.
Dedicated government aircraft is only authorized for use in CONUS, including Alaska and Hawaii, for the removal of remains from an accident site (e.g., a mass fatality incident) to the nearest adequate military installation for medical examination.


Transportation of Remains from OCONUS

The Dover Port Mortuary is the preferred destination for remains from an OCONUS location


Funeral Honors

The Honor Guard (HG) officer in charge (OIC) or non-commissioned officer in charge (NCOIC) will ensure funeral honors will be provided ONLY once


The following is a list of authorized MFH recipients and applicable detail composition.

-Active Duty, Selected Reservists on Duty and Recipients of the Medal of Honor
>>Full military honors consist of a 20-person detail including six pallbearers, an eight-person firing party (seven members and the firing party NCOIC), a bugler, a four-person color guard and the detail OIC or NCOIC
-Retirees are entitled to a two-person team. The team will consist of Air Force representatives (officer and/or enlisted) who will fold and present the interment flag and play Taps
-Reservists Not On Duty. Members of the Selected Reserve who are not on duty when they die will receive the same military funeral honors as a retiree.
-Former military members are entitled to MFH with two-Armed Forces members


The initial death report must be

submitted as soon as the mortuary officer learns of a death in their installation’s AOR. Reporting should not be delayed because identification has not yet been confirmed. The death should be reported as “believed to be” (BTB)


Required information for the Initial Death Report is listed below.

-Time, date and place of death
-The status and location of remains. For the status, use abbreviated words. Refer to AFI 34-242 for definitions of abbreviated words
-Whether or not there were or will be any S&R and ID actions. If so, describe the status in detail


Supplemental reports

will be sent to report changes in status, preparation and interment information, location of remains and search, recovery and identification actions, (if applicable) or any other subsequent information


The purpose of the initial PADD briefing is

for the mortuary officer to provide the PADD information concerning all authorized mortuary entitlements and determine the PADD’s election for primary and secondary expense entitlements


Case File Management: Mortuary Affairs Process

Through case file studies and audits, AFMAO can tell if there is a widespread lack of training in the Mortuary Affairs program, ensure that members are receiving the correct entitlements, and answer questions about individual cases, sometimes months or even years after the case has been closed


Case File Disposition: When mortuary actions are complete

For cases occurring 1 January 2013 or later, the following guidelines apply
-Scan case file and upload as tabs into the Defense Casualty Information Processing System (DCIPS) and attach to the corresponding DCIPS electronic case file.
-Keep the original case file of all eligible cases for the current year plus one additional year. Upon the end of the second year, deliver records to the Base Records Management office for retirement to the National Archives.


Required Case File Format: Tab 3

AF IMT 970, Statement on Disposition of Remains
*AFME Autopsy Request Form
*AFME FAQ Acknowledgement


Required Case File Format: Tab 4

DD Form 2063, Record of Preparation and Disposition of Remains (CONUS) or DD Form 2062 (OCONUS)


Mass fatality Funding

Installations will use their own O&M funds to fund immediate requirements and request reimbursement through their MAJCOM


Mass Fatality Roles and Responsibilities: AFMAO

Coordinates with HAF/A1 to initiate a mass fatality operation at the Dover Port Mortuary, provide mortuary technical assistance and expertise, inform AFME and/or FBI Disaster Squad of requirement for identification of remains and investigation of deaths, and serve as AF Liaison at AFMAO


Mass Fatality Plans – Required Elements

This includes procedures for activating a unit control center and identifying organizations and personnel to notify in the event of a mass fatality



All rented or borrowed equipment at the processing and preparation location will be returned to its owning agency/unit.
All personnel involved in the mass fatality operation will receive a Traumatic Stress Response debrief prior to returning to their regular duties.
Personnel involved in the return of personal effects will maintain contact with recipients until all effects are returned.
After-action reports will be completed by the OIC of the operation.