Week 6a

Question 1

Stages of group development

Answer 1

Forming
Storming
Norming
Performing
Adjourning

Question 2

Edgar Shein’s model of organizational culture

Answer 2

Artefacts at the top
Espoused values in middle
Underlying assumptions at bottom

Question 3

Artefacts

Answer 3

Easy to observe, collect, and measure
Visible elements
Office layout, behaviors, things said, ledgends, stories etc.

Question 4

Espoused values

Answer 4

Requires investigation and inquiry to uncover and validate
Beliefs, philosophies, principles that an organization claims to embrace
Don’t always match lived experience
Ex. could include transparency or integrity, look at mission statements

Question 5

Underlying Assumptions

Answer 5

Ultimate drivers that fuel behavior, decisions and how the org. functions
Deeply ingrained beliefs, unconscious biases
Ex. if people are working long hours, might uncover an assumption that long hours equals dedication and commitment

Question 6

Great question for organizational culture

Answer 6

How are things done around here?

Question 7

Influence of leaders on culture

Answer 7

1. Setting vision and values
2. Leading by example
3. Shaping norms and expectations
4. Hiring and talent development
5. Communication and motivation
6. Handling change and challenges
7. Reward and accountability systems