Week 8 Cognitive Frameworks & Processes Flashcards

1
Q

Cognition

A

Cognition includes all of the conscious and
unconscious processes involved in
perceiving, thinking, reasoning, and responding.

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2
Q

Cognition has two branches. What are they?

A

Frameworks & Processes

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3
Q

Cognitive Frameworks

A

Information processingmodel
Distributed cognition
External cognition

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4
Q

Information Processing Model

A
  • Conceptualizes human performance in metaphorical terms
    of information processing stages
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5
Q

Information Processing Model (Late 1970s)

A
  • Assumptions:
  • Information is unidirectional and sequential
  • Each stages takes a certain amount of time
    N
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    x
    t
    What is missing from this model?
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6
Q

Information Processing Model (Extended, Barber 1988)

A
  • Focus:
  • How information is perceived by the perceptual processors
  • How that information is attended
  • How that information is processed and stored in memory
    N
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    What is missing from this model still?
    Distributed Cognition
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7
Q

Distributed Cognition (Look at image on slides)

A
  • Distributed problem solving
  • Verbal and nonverbal behavior
  • Communication in collaborative activities
  • Sharing and accessing knowledge
  • Coordinating mechanisms used (e.g. rules, procedures)
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8
Q

Traditional vs. Distributed Cognition(Look at image on slides)

A

Traditional: Inputs, Then person processes, then outputs
Distributed: Inputs cause different processes and lead to different combinations of other inputs and repetition of processing, leading to an output

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9
Q

Distributed Cognition - Examples

A

Pilot, Captain, and Air Traffic controller working together (Meaning whatever one of them does something the others have to respond accordingly)

Work place??

Airport

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10
Q

External Cognition (Look at image on slides)

A

Explains how users interact with external representations (e.g., maps, notes, diagrams)
* What are the cognitive benefits?
* Which cognitive processes are involved?
* How do they extend our cognition?
* Which computer-based representations can we develop to help?

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11
Q

Three Main Benefits of External Cognition

A

Externalizing to reduce memory load
Computational offloading
Annotation and cognitive tracing

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12
Q
  1. Externalizing to Reduce Memory Load
A

Use external representations to:

Remind us that we need to do something
* Buy cake for mother’s day
Remind us of what to do
* Buy a card
Remind us when to do something
* Send a card by a certain date
Remind us about events in the past
* Recall what happened on your graduation day

Information that is difficult to remember:
Phone numbers
Addresses
Personal contacts
Birthdays
Appointments

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13
Q
  1. Computational Offloading
A

Using a tool in conjunction with an external representation to carry
out a computation, e.g.:
* Pen & paper
* Calculator
Try doing the two products: of very large numbers

Ex: Calculators allow you to offload the thinking process

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14
Q
  1. Annotation and Cognitive Tracing
A

Annotation: modifying existing representations by creating marks
* Crossing off
* Ticking
* Underlining
* Highlighting
Cognitive tracing
* Manipulation of external
representations to form
new information
Cognitive tracing: e.g.
* Playing scrabble
* MS Word Review tool
* GitHub version control system

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15
Q

External Cognition - Design Implications

A

Understand how key cognitive
functions affect the way users
interact with UI
* E.g., perception and attention
* Reasoning and memory
Provide external representations
at the interface
* Reduces memory load
* Facilitates computational offloading
* E.g., information visualizations
* Calendar, contacts, annotations
Users are able to do more and
think more
* efficiently

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16
Q

Cognitive Processes (PeT-MALL)

A

Perception
Thought
Memory
Attention
Learning
Language

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17
Q

Attention: The “Gateway”
And
List the 3 types (SDC)

A

A filter in the brain:
* Focus on certain things…
* while ignoring the rest.
Three types (SDC):
* Selective: choose one thing to focus on
(endogenous control)
* Divided: focus on more than one thing simultaneously
* Captured: attention is ‘demanded’ externally (exogenous control)

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18
Q

Selective Attention (6)

A

Pick one thing to focus on
* amongst many possibilities
Voluntary
* under control of the observer
Eye movement to item of interest

Head movement to sounds of interest
Cocktail party effect:
* Ability to “tune out” numerous conversations
in same vicinity and focus on just one
Single “locus of attention”

19
Q

Divided Attention

A

Multiple tasks take place:
* “simultaneous” or time
multiplexed (rapidly alternate)
Can degrade performance:
* if combined tasks
exceed human abilities
Interference between tasks

20
Q

Cognitive Resource Sharing

A

Watching TV and Doing Homework
What resources are being shared? (Mental???)

To my understanding, spliting cognative resources between simultaious tasks. Basically multi tasking

21
Q

Captured Attention

A

Reflexive, exogenous (external)
Attention automatically drawn to a stimulus
* caused by sudden change in the periphery
Under control of the stimulus
Examples
* A loud noise
* A blinking light
* Something moving
* E.g., in UI design?

22
Q

Design Implications for Attention

A

Make information noticeable when it needs attention
Avoid cluttering the interface with too many competing elements
Information in the interface should be structured to manage users’ attention:
* Use perceptual boundaries,
color, sound and movement

23
Q

Perception and Cognition

A

“How informationis acquired from the world and transformed into
experiences. Different senses involved, with visual being dominant.”

24
Q

Foveal vs. Peripheral Vision

A

Visual Field: approx. 135 degrees
Foveal Vision Field:
* strong acuity
* for color vision
* approx. 2-degree field
Peripheral Vision Field:
* Poor acuity, color blind
* Strong motion detection

25
Perception: Spread of Attention
(This seems to just be referencing that clutter divides a users attention, hence we need to pick specific points to direct their attention to in order to create good flowing design) Cluttered interface Where is spread of attention higher? * high- or low-clutter websites?
26
Design Implications (7) For attention with UI
Avoid cluttered interface * Can negatively impact… * performance * UX and * accessibility Icons should enable users to readily distinguish their meaning Bordering and spacing are effective visual ways of grouping information Sounds should be audible and distinguishable Speech output should enable users to distinguish between the set of spoken words Text should be legible and distinguishable from the background Tactile feedback should allow users to recognize and distinguish different meanings
27
Other Factors Affecting User Performance: Examples
* Arousal & vigilance * Fatigue * Perceptual load * Sensory deprivation * Knowledge of results * Monotony & boredom * Sleep deprivation * Anxiety & fear * Isolation * Drugs & alcohol * Circadian rhythms
28
Designs must Accommodate for Diversity
Physical abilities (e.g. size, strength): * ergonomics Cognitive and perceptual abilities Personality differences (Myers-Briggs Type Indicator): * extroversion vs. introversion * sensing vs. intuition * perceptive vs. judging * feeling vs. thinking Cultural international origins: * customs, metaphors, etiquette, patterns of usage Disabilities (permanent, temporary)
29
How does Human Memory Work?
Involves first encoding and then retrieving knowledge We don’t remember everything - * involves filtering and * processing what is attended to Context is important in affecting our memory * i.e., where, when We recognize things much better than being able to recall thing
30
Accessing memory: Recognition vs. Recall
Recall: information must be reproduced from memory. EX CLI, Command Line Interface Recognition: browse among choices to find what you need. EX GUI
31
Types of Memory: Atkinson-Shiffrin Model (Big List, hopefully not needed :( ) Hierarchy
Human memory Sensory Memory, Short Term Memory, Long Term memory (From Long): Explicit, Implicit Explicit: Declarative -> Episodic, Semantic Implicit: Procedural
32
Sensory Memory Types
Iconic * visual echoic * auditory haptic * touch
33
Working (Short-Term) Memory
Rapid access (~ 70ms) Limited capacity (“scratch-pad”): * 7 ± 2 “chunks” “Flush” when finished with a task * or move into long-term via conscious rehearsal
34
Long-Term Memory
Slower and larger Virtually unlimited capacity Slower access time (~100 ms) * with little decay Access is a complicated operation * depends on recent past
35
The Magical Number Seven - Plus or Minus Two (Miller, 1956)
Theory of how much information people can keep in working memory Can remember between * 5 to 9 items (7 +/- 2) Caution: * Working memory is not long-termmemory * Accessing working memory is not recognition * Chunking can overcome apparent limits
36
How Some Designers Interpret this Rule (Magical Number 7)?
* Present only 7 options on a menu * Display only 7 icons on a tool bar * Have no more than 7 bullets in a list * Place only 7 items on a pull-down menu * Place only 7 tabs on the top of a website page
37
It this wrong…why?(Magical Number 7 on how designers use it)
Inappropriate application of the theory People can scan lists of bullets, tabs, menu items for the one they want They don’t have to recall them from memory… * having only briefly heard or seen them Sometimes a small number of items is good But depends on task and available screen space
38
Chunking
* Chunking extends capacity of working memory:
39
How do We Do Chunking?
* Visual separation: use whitespace to separate group info * Visual differentiation: change visual characteristics of groups
40
How Do We Apply Chunking to Menus?
Not enough groups, Too many groups, Just right? Essentially grouping enough common things together by association, not too little or too many in one group
41
Context is Important
Context affects the extent * to which information can be subsequently retrieved Sometimes difficult to recall information * encoded in a different context * Example: next slide
42
Context is Important - Example (Feel free to read and/or recall mentally)
“You are at the airport and someone comes up to you and says hello. You don’t recognize him for a few moments but then realize it is one of your neighbors. You are only used to seeing your neighbor in the hallway of your apartment block and seeing him out of context makes him difficult to recognize initially”
43
Visual memory (Maybe look at slide if you don't recall this)
Exceptional ability to remember images * Calkins 1898, Shepard 1967 * Paivio et al. 1968 * Standing 1973 * Bower et al. 1975 Pictorial Superiority Effect * Images are more easily remembered than words * Explained by: dual-coding theory (Paivio 1969, 1973)
44
Design Implications (Design interfaces)
Don’t overload users’ memories * with complicated procedures for carrying out tasks Generally, design interfaces that promote recognition * rather than recall Provide users with various ways of encoding information to help them remember * Categories * Color * flagging * time stamping