Wk4 - quality management philosophies Flashcards
(18 cards)
Explain the steps of the Deming chain reaction.
- improve quality
- costs decrease due to increased efficiency
- productivity improves
- capture market with better quality and price
- stay in business/compete better
- provide more jobs
What is the summarised version of Deming’s principles?
constancy of purpose
continual improvement
cooperation between functions
What are the foundations of the Deming philosophy?
appreciation for system
understanding of variation
theory of knowledge
psychology
What is Juran’s definition of quality?
- features meet customer needs
- free of deficiencies
Provide some examples of how meeting customer needs improves business position?
- increase customer satisfaction
- competitive basis
- increase market share
- generate income
- charge premium price
Provide some examples of how products free of deficiencies improves business position?
- reduce error rates and waste
- reduce warranty expenses
- reduce dissatisfaction
- reduce inspection costs
- increase yields and capacity
What is Juran’s quality trilogy?
- quality planning
- quality control
- quality improvement
How does Juran’s philosophy treat costs associated with poor quality?
Takes them as a driving factor towards pursuing good quality.
What are Crosby’s four absolutes?
- Quality is designed as conformance to requirements
- Quality is achieved by prevention not appraisal
- Quality performance standard is zero defects
- Only performance measurement is the cost of quality - price of non conformance.
Explain the Feiganbaum philosophy
- Make it right the first time
- Total quality control
- Three steps of quality: quality leadership, modern quality technology, organisational commitment
What are Feiganbaum’s three steps of quality?
quality leadeship
modern quality technology
organisational commitment
Explain the Ishikawa philosophy
- Participative, bottom up view of quality
- Quality circles - team of workers and supervisors that meet regularly to address work related quality and productivity problems.
What are quality circles and how are they useful?
Small team formed to define and solve quality or productivity related problem. Participative management style that allows worker initiative/creativity -> bottom up approach.
What are the elements of an Ishikawa diagram?
- equipment
- process
- people
- materials
- environment
- management
These six causes feed into the problem. Used to identify root causes.
What is the Kaizen philosophy?
continual improvement of people, processes, procedures and other factors that affect quality, cost and delivery.
It involves setting standards and continually improving those standards.
Kaizen looks for systematic solutions.
What are three methods of Kaizen?
- just in time
- quality circles
- total quality control
What is Kanban - explain in terms of quality management.
A scheduling system for JIT management. Inventory control system focusing only on work in progress. Focuses on efficiency, minimising cycle time and flexible planning.
Popular with Toyota supply chain management.
What are the steps of Kanban?
- customer logs order
- supplier reviews order
- supplier produces and delivers order
