Wk6 - quality and innovation in Australia Flashcards
(16 cards)
How does the process of quality management in Australia typically happen?
- not through day to day business operations
- usually in partnership with business and government
What does a partnership with the government mean in terms of quality management?
- defines standard processes
- maintains and updates standards
What are the five steps of quality certification?
- Registration
- Documentation requirements
- Performance verification
- Certification
- Recertification
What is the difference between de jure standards and de facto standards?
De Jure - standards according to law. Official process/channels, endorsed by formal standards organisation.
De facto - standards in actuality. Widely adopted by industry/customers - market driven standards.
How might a de Jure standard approval process go?
Formal request for endorsement.
Formal assessment based on technical merit.
If meets standards given endorsement.
Possibly time consuming, expensive and disruptive.
What are four values that standard certification can offer?
- Protect and increase market share
- Improve efficiency as standards represent best practise
- Increase tender bidding
- Organisational improvements - more quality savvy, better problem solving, better management controls.
What are some of the negatives of standard certifications?
- Lots of paper work
- Labour intensive, can be disruptive
- Financial cost
- Non certified companies continue to win contracts which can be a disincentive
- Too many certifications
- Overlapping of specialised certification
- No industry wide quality control of training/certification process
- Certifications might not be recognised
- Certification doesn’t necessarily mean you can do job well
What is TQM?
Integrate all organisational functions to focus on meeting customer needs and organisational objectives.
Explain the approach of TQM? What are its four characteristics?
- views organisation as collection of processes, to which quality management applies
- quality management is infinitely variable and adaptable/continuous
- applies to people, knowledge and experiences
- improving inputs, processes and outputs to ensure sustainable business and consumer outcomes
In terms of six sigma what does DMAIC mean?
- Define
- Measure
- Analyse
- Improve
- Control
What are some of the benefits of a TQM approach?
- Increase customer and employee satisfaction
- Cash flow and sales growth
- Productivity
- Human centred factors critical in lifting performance
- Training enhances quality performance
What are the trends in terms of TQM in Australia?
TQM training is up.
TQM adoption is down.
Use of quality methods down.
Specialised quality departments down.
Explain the innovation landscape in Australia?
Innovation is carried out by small-medium enterprises.
- production clusters and networks emerging
Overall policy does not support clusters and networks
What are the barriers to innovation in Australia?
- low investment in new technology - labour intensive/inefficient work force
- low level of investment in R&D - short term management orientated - share price focused
- small venture capital market - access to capital limited
- lack of connections between R&D centres and industry - innovation goes overseas
- reliance on natural resources rather than high end service/products
What are the nine principles of business excellence according to the Australian Business Excellence Framework?
- strategy and planning
- people
- results and sustainable performance
- process management
- improvement and innovation
- customers and other stakeholders
- leadership
- information
- technology
What are the benefits of using the ABEF principles?
- widespread recognition (70%)
- firms seeking improvement use ABEF (40%)
- firms using ABEF made improvements in - strategy development (50%), staff communication (33%), sales, productivity, profits (25%)
