Y13 Models 2/2 Flashcards

(85 cards)

1
Q

What is Hofstede’s model and why is it useful in international business?

A

A framework identifying six cultural dimensions (e.g. individualism, power distance, uncertainty avoidance) that shape workplace values and behaviours. It helps global firms adapt leadership, communication, and marketing styles to local norms.

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2
Q

What are the business implications of Hofstede’s dimensions: Individualism vs Collectivism, Masculinity vs Femininity, and Power Distance?

A

Individualism vs Collectivism:
- Individualist: Value autonomy, personal rewards, and self-motivation.
- Collectivist: Emphasize teamwork, group loyalty, and shared success.

Masculinity vs Femininity:
- Masculine: Driven by competition, ambition, and success.
- Feminine: Prioritize work-life balance, cooperation, and wellbeing.

Power Distance:
- High PDI: Accept hierarchy, prefer directive leadership.
- Low PDI: Expect equality, value participative management.

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3
Q

How do Uncertainty Avoidance, Long-term Orientation, and Indulgence vs Restraint affect business behavior across cultures?

A

Uncertainty Avoidance:
- High: Need clear rules, structured roles, low risk tolerance.
- Low: Embrace flexibility, creativity, and innovation.

Long-term vs Short-term Orientation:
- Long-term: Focus on relationship-building, future goals, and sustainable growth.
- Short-term: Value quick results, tradition, and short-term planning.

Indulgence vs Restraint:
- Indulgent: Favor freedom, leisure, lifestyle branding.
- Restrained: Prefer control, discipline, and practical messaging.

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4
Q

What are limitations of Hofstede’s model in strategic decision-making?

A

Based on national averages — ignores regional or generational variation. Cultures evolve, and globalisation blurs boundaries. Risk of stereotyping.

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5
Q

Hofstede’s dimension of ______ vs collectivism reflects the degree to which a society values individual achievement over group loyalty.

A

Individualism

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6
Q

What are the four types of integration and their strategic purposes?

A

Horizontal: Merge with competitors to increase market share

Vertical Backward: Take over suppliers (control supply chain)

Vertical Forward: Take over distributors/retailers

Conglomerate: Diversify into unrelated markets to spread risk

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7
Q

What are advantages and risks of going international via licensing, franchising, or joint ventures?

A

✅ Lower initial cost, brand exposure, local expertise
❌ Lower control, potential brand damage, cultural misalignment

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8
Q

How does economies of scale support internal growth strategies?

A

Spreading fixed costs across increased output reduces unit costs. Enables price competitiveness or higher margins — essential in global markets.

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9
Q

______ integration can help a manufacturer secure raw materials and reduce supplier dependence.

A

Backward vertical

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10
Q

What is synergy and how can it justify business integration or growth?

A

When combined firms generate more value than separately — via cost savings, knowledge sharing, or expanded customer base. E.g. Disney + Pixar = creative synergy.

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11
Q

What is overtrading and when does it typically occur?

A

Rapid expansion without sufficient working capital. Common in startups or firms scaling too fast — leads to cash flow problems despite rising sales.

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12
Q

Explain two diseconomies of scale that can undermine growth.

A

Communication breakdowns in large structures

Demotivated staff due to reduced responsibility or alienation
Both raise costs and reduce efficiency.

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13
Q

Overtrading is a financial risk where a firm’s growth outpaces its available ______.

A

Liquidity (or working capital)

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14
Q

What is CSR and how can it support long-term business success?

A

Corporate Social Responsibility (CSR) refers to a business’s commitment to ethical practices, environmental sustainability, and positive social impact. Builds trust, strengthens brand loyalty, and can attract investment.

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15
Q

What is greenwashing and why is it harmful?

A

When firms present an environmentally responsible image without genuine actions. Misleads stakeholders, risks reputational damage, and may lead to regulatory scrutiny — undermines trust (e.g. Volkswagen emissions scandal).

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16
Q

Evaluate the strategic value of CSR for large businesses.

A

✅ Competitive advantage through ethical differentiation
✅ Attracts talent and investors
❌ Expensive short-term; ROI not guaranteed
❌ Stakeholders may question motives if poorly communicated

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17
Q

CSR must be embedded into ______ strategy to be credible, not just used as a marketing tool.

A

Core (or corporate)

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18
Q

How can ethical decision-making cause conflict between different stakeholders?

A

Ethical sourcing may please customers but raise costs for shareholders. Cutting ties with unethical suppliers may disrupt operations. Balancing interests is difficult when ethics reduce short-term profitability

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19
Q

What is stakeholder theory and how does it contrast with shareholder primacy?

A

Stakeholder theory prioritises all affected groups (employees, customers, environment), not just shareholders. Shareholder primacy focuses on maximising profit and dividends — often at odds with ethical aims.

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20
Q

Why is ethical behaviour sometimes difficult to sustain in competitive markets?

A

Pressure to reduce costs or compete on price may lead to cutting ethical corners (e.g. labour standards, sustainability). May lose ground to unethical rivals if customers aren’t willing to pay more.

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21
Q

Ethical decisions often involve trade-offs between ______ interests and ______ values.

A

Financial; social (or moral)

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22
Q

How does leadership style influence organisational structure?

A

Autocratic leaders favour centralised, tall structures for tight control. Democratic leaders support flatter, decentralised structures that encourage delegation and innovation.

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23
Q

Compare centralised and decentralised decision-making structures.

A

Centralised: Quick decisions, consistency, control — but low responsiveness

Decentralised: Empowers local teams, boosts flexibility — but risks inconsistency

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24
Q

How can a shift from tall to flat structure affect communication and motivation?

A

Improves speed and transparency of communication, empowers staff, boosts motivation via autonomy — but may cause role confusion or overload without clear accountability.

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25
In a decentralised organisation, decision-making power is delegated to ______ levels of the hierarchy.
Lower (or local)
26
What is overtrading and when does it typically occur?
Overtrading happens when a business expands sales faster than it can finance the working capital needed to support growth. Common in start-ups or firms without access to external finance.
27
How can overtrading damage a growing business?
Leads to cash flow shortages, late payments, and potentially insolvency — despite strong revenue. Firms may lack stock, staff, or liquidity to sustain operations.
28
How can overtrading be prevented or managed?
Through better cash flow forecasting, controlled growth, securing working capital (e.g. overdrafts), or extending supplier credit terms.
29
A business experiencing rapid sales growth but weak liquidity is likely suffering from ______.
Overtrading
30
Compare franchising and licensing as methods of international expansion.
Franchising: Brand and operating model are replicated by franchisee (e.g. McDonald's) Licensing: Firm grants rights to use IP or product in exchange for fees — less control (e.g. Disney toys)
30
What are the strategic benefits of using joint ventures or alliances for global expansion?
Joint Venture: A separate legal entity formed by two or more firms pooling resources to pursue a shared objective (e.g. Sony Ericsson). Strategic Alliance: A collaborative agreement between firms to work together on a project or market, without forming a new entity (e.g. Starbucks and PepsiCo for bottled drinks).✅ Shared risk and cost ✅ Local market knowledge ✅ Faster market access ❌ May lead to cultural clashes or control issues
31
Why might a firm choose franchising over direct investment when entering a new market?
Lower capital requirement, rapid scalability, and local ownership incentivises performance — but brand risk is higher if quality control fails. Also, Less control over daily operations and customer experience
32
Joint ventures reduce international risk by sharing ______ and ______ with a local partner.
Costs; expertise
33
What’s the difference between localisation and integration strategies in global business?
Localisation: Adapts products/marketing to local cultures (high responsiveness) Integration: Standardises operations across markets (cost efficiency) Choice depends on market differences and economies of scale.
34
When is localisation preferable to integration in international strategy?
In culturally diverse markets where consumer preferences, legal standards, or infrastructure vary significantly — e.g. food, fashion.
35
What are the risks of pursuing a high-integration global strategy?
May ignore local needs, reducing relevance or offending cultural norms. One-size-fits-all rarely suits all markets — e.g. failed global ad campaigns.
36
Firms seeking economies of scale through global consistency typically pursue a(n) ______ strategy.
Integration
37
Describe four methods businesses can use to innovate and stay competitive.
R&D: Invest in new products/processes Kaizen: Continuous improvement from staff Benchmarking: Learning from best-in-class competitors Intrapreneurship: Empowering employees to drive new ideas
38
How does Kaizen differ from traditional innovation models?
Kaizen focuses on incremental, daily improvements by employees rather than large one-off breakthroughs. Builds a culture of ongoing progress and ownership.
39
What are the risks and rewards of intrapreneurship?
✅ Boosts creativity and motivation ❌ May disrupt current operations or fail if ideas lack structure/support
40
______ involves learning from industry leaders to improve internal performance and practices. Back: Benchmarking
Benchmarking
41
What are intellectual property rights and why are they important for businesses?
Legal protections for ideas, inventions, logos, and content. Includes patents, trademarks, copyrights, and designs. IPR prevents competitors from copying innovations and supports competitive advantage.
42
What challenges do firms face in protecting intellectual property internationally?
Laws differ by country, enforcement may be weak, especially in emerging markets. Counterfeit risk is high in unregulated regions, especially for tech or luxury goods.
43
How can IPR affect innovation and business growth?
✅ Encourages investment in R&D by protecting rewards ❌ Can limit collaboration or lead to legal disputes, especially in fast-paced industries like tech
44
A ______ protects the exclusive right to a process or invention, typically for 20 years.
Patent
45
How can digital technology drive competitive advantage in modern businesses?
Through automation, data analytics, AI, and improved customer experience. Reduces costs, supports innovation, enables personalised marketing, and improves supply chain efficiency (e.g. Amazon’s predictive logistics).
46
What are strategic risks associated with digital transformation?
❌ High initial costs ❌ Obsolescence risk ❌ Cybersecurity threats ❌ May disrupt staff roles or alienate customers if poorly implemented
47
How does digital tech impact communication and decision-making in large organisations?
Speeds up information flow, enables remote work, enhances transparency — but can lead to data overload or miscommunication if not filtered effectively.
48
Businesses using AI for personalised marketing are applying digital technology to gain ______ over competitors.
Competitive advantage
49
What is the difference between organic and mechanistic organisational structures?
Organic: Flexible, flat hierarchy, decentralised decision-making, open communication — ideal for dynamic, innovative environments (e.g. tech startups). Mechanistic: Rigid, tall hierarchy, centralised control, strict procedures — suits stable, cost-focused industries (e.g. mass manufacturing like Ford).
50
How does a matrix structure work and what are its advantages?
A matrix structure overlays functional departments with project teams, so employees report to both a functional and a project manager. ✔️ Enhances cross-functional collaboration ✔️ Promotes efficient resource use across departments ✔️ Ideal for complex projects (e.g. consulting, R&D in pharma or tech)
51
What problems can arise from a matrix or overly organic structure?
❌ Dual authority can cause confusion and power struggles ❌ Slower decision-making due to coordination complexity ❌ Risk of unclear accountability ❌ In organic structures: inconsistent standards, difficult to scale
52
A ______ organisational structure works best in dynamic industries requiring creativity and adaptability.
Organic
53
Why might a mechanistic structure hinder innovation in a fast-changing industry?
Centralised control and rigid hierarchies can suppress initiative, slow response to market changes, and reduce employee autonomy, all of which limit innovation in dynamic sectors (e.g. fashion, tech).
54
What are flexible employment contracts and how do they benefit businesses?
Flexible contracts include part-time, temporary, freelance, and zero-hour arrangements. They allow firms to: ✔️ Adjust workforce size to match seasonal or fluctuating demand ✔️ Reduce fixed labour costs (e.g. benefits, salaries) ✔️ Scale operations quickly and efficiently Useful in dynamic sectors (e.g. hospitality, retail, delivery services like Deliveroo)
55
How might flexible contracts impact employee motivation and organisational culture?
❌ May reduce job security, leading to lower employee engagement ❌ Weakens organisational commitment and loyalty ❌ Risk of a two-tier workforce (core vs. peripheral staff) ✔️ Can suit some employees seeking work-life balance or flexibility (e.g. students, gig workers)
56
What are the legal and ethical risks of using zero-hour or gig economy contracts?
❌ Risk of worker exploitation (e.g. unpredictable hours, lack of sick pay) ❌ Legal action if workers are misclassified as self-employed (e.g. Uber UK Supreme Court case, 2021) ❌ Damage to CSR reputation and stakeholder trust ✔️ Ethical firms may offer voluntary flexible roles with clear rights to mitigate concerns
57
Flexible contracts increase workforce adaptability but can reduce employee ______ and loyalty.
Commitment
58
In what types of industries are flexible contracts most commonly used, and why?
Prevalent in industries with seasonal or irregular demand such as retail, events, logistics, and hospitality, where labour needs fluctuate rapidly. Flexible contracts allow cost control and staffing agility.
59
What is the difference between strategic planning and emergent strategy?
Strategic (intended) planning: A deliberate, structured approach where long-term objectives are set by senior management and implemented through formal plans (e.g. Apple’s 5-year product roadmap). Emergent strategy: A flexible, adaptive response to real-time developments — often arising from lower-level insights or unexpected market changes (e.g. Twitter pivoting from podcast platform to microblogging).
60
What are the risks of relying solely on formal strategic plans?
❌ Can lead to organisational rigidity in fast-changing environments ❌ May ignore innovative ideas from employees or customers ❌ Risk of the strategy becoming outdated before implementation ❌ May limit responsiveness to external shocks (e.g. pandemic, tech disruption)
61
When is an emergent strategy most appropriate?
✔️ In volatile or fast-paced industries (e.g. tech, fashion, fintech) ✔️ Where consumer preferences shift rapidly or new competitors emerge ✔️ During crises or market disruptions, when quick decisions outperform long-term plans ✔️ Enables firms to exploit unexpected opportunities (e.g. Dyson pivoting to ventilators during COVID-19)
62
A formalised long-term plan developed by senior leadership is known as a ______ strategy.
Intended
63
How can firms combine strategic planning with emergent strategies?
Firms can adopt a "planned flexibility" approach — setting broad objectives but remaining open to bottom-up input and external change. This hybrid allows strategic direction while fostering innovation and agility.
64
What is a network diagram and how does it support strategic project management?
A network diagram is a visual tool that maps out project activities, showing task durations, sequences, and dependencies. It supports Critical Path Analysis (CPA) by helping managers: ✔️ Identify the critical path — the longest sequence of dependent tasks ✔️ Highlight where delays will impact total project time ✔️ Improve project control, resource planning, and deadline setting
65
What is float time and how does it benefit project planning?
Float (or slack) time is the duration a task can be delayed without affecting the project's overall completion time. ✔️ Allows flexible scheduling of non-critical tasks ✔️ Helps in reallocating resources from non-critical to critical tasks ✔️ Enables better handling of unexpected delays in non-critical activities
66
What are the limitations of CPA in strategic management?
❌ Relies on accurate time estimates — optimistic data may mislead decisions ❌ Doesn’t account for resource availability (e.g. staffing, equipment) ❌ Ignores costs and qualitative factors (e.g. morale, market changes) ❌ Less effective in highly uncertain or creative projects where tasks evolve over time
67
In Critical Path Analysis, tasks with ______ float are not on the critical path.
Positive (or non-zero)
68
Why is Critical Path Analysis strategically important for large-scale projects?
✔️ Enables firms to meet strategic deadlines (e.g. product launches, infrastructure projects) ✔️ Improves resource efficiency and risk management ✔️ Essential in industries like construction, engineering, or events, where delay can have high strategic or financial costs
69
What is contingency planning and why is it important for strategic resilience?
Contingency planning involves preparing pre-emptive responses to potential future disruptions (e.g. cyberattacks, supplier failure, product recalls). ✔️ Enhances business continuity ✔️ Reduces response time and decision paralysis during crises ✔️ Builds strategic resilience by identifying vulnerabilities in advance
70
How does crisis management differ from contingency planning?
Crisis management is the immediate, reactive response to an unforeseen disruption. Contingency planning is proactive, involving scenario forecasting and developing fallback plans. ✔️ Effective crisis management relies on having robust, well-communicated contingency plans in place (e.g. Johnson & Johnson’s Tylenol recall).
71
What makes contingency planning challenging for businesses?
❌ Unpredictability — not all crises can be foreseen ❌ Costly and time-consuming to create and maintain detailed plans ❌ Risk of complacency — relying too heavily on plans can reduce adaptability ❌ Plans can become outdated if not reviewed regularly
72
Contingency plans aim to reduce ______ in the face of operational or reputational threats.
Risk (or disruption)
73
How can contingency planning support competitive advantage?
✔️ Builds customer and stakeholder trust during disruption ✔️ Enhances strategic agility in uncertain environments ✔️ Reduces reputational damage and financial loss during crises ✔️ Seen as a sign of strong governance and leadership, especially in risk-sensitive industries (e.g. finance, healthcare)
74
What are core competences and why are they important in strategy?
Core competences are the unique internal capabilities that deliver sustainable competitive advantage — developed over time and difficult for rivals to replicate. ✔️ Central to customer value ✔️ Embedded in processes, culture, and know-how Examples: Apple’s design-led innovation, IKEA’s low-cost global supply chain, Google’s data algorithms.
75
What three tests identify a true core competence?
According to Prahalad & Hamel (1990), a core competence must: 1️⃣ Deliver significant customer benefit 2️⃣ Be difficult for competitors to imitate 3️⃣ Enable access to a wide range of markets and products
76
How can a firm protect and develop its core competences?
✔️ Invest in staff development, R&D, and internal knowledge sharing ✔️ Build a culture that reinforces key capabilities ✔️ Avoid outsourcing strategic functions ✔️ Align decisions with long-term strategic goals, not just short-term gains
77
A core competence must be hard to ______ and central to delivering value to customers.
Imitate
78
Why do core competences offer more long-term value than financial or physical resources?
They represent intangible strategic assets that grow stronger over time (e.g. brand equity, innovation culture). Unlike physical resources, core competences are: ✔️ Path-dependent (built over time, not bought) ✔️ Resistant to external shocks ✔️ Key to sustaining a distinctive market position
79
What is investment appraisal and what are the main methods used?
Investment appraisal is the process of evaluating the potential financial returns and risks of a capital investment to support decision-making. Key methods include: Payback Period: Time taken to recover initial investment. Simple, but ignores profitability and time value of money. Average Rate of Return (ARR): Calculates average annual profit as a % of the initial investment. Easy to compare, but ignores timing. Net Present Value (NPV): Present value of future cash inflows minus initial cost. Considers time value of money — most accurate, but depends on selecting the right discount rate.
80
How does SWOT analysis help strategic decision-making?
SWOT analysis identifies: Internal strengths (e.g. brand, efficiency) and weaknesses (e.g. high costs, limited skills) External opportunities (e.g. market trends) and threats (e.g. new competitors) ✔️ Supports strategic alignment ✔️ Helps firms anticipate risk, leverage strengths, and address weaknesses ❌ Risk of subjectivity or outdated data if not regularly reviewed
81
What are the benefits and drawbacks of decision trees?
✅ Provide a structured, visual approach to decision-making ✅ Quantify expected monetary outcomes using probabilities ✅ Useful for comparing high-risk vs low-risk strategies ❌ Rely on accurate probability and financial estimates ❌ Can oversimplify complex decisions and ignore qualitative factors (e.g. ethics, CSR, morale)
82
How is ROI calculated and when is it used?
Formula: ROI = (Return ÷ Cost of Investment) × 100 ✔️ Measures profitability and efficiency of an investment ✔️ Helps compare alternative projects ✔️ Aids capital allocation decisions across business units ❌ Ignores time value of money and non-financial outcomes ❌ Can be distorted by short-term thinking
83
SWOT is a strategic tool that combines internal ______ with external threats and opportunities.
Strengths (or weaknesses)
84
Why might businesses use a combination of ROI and non-financial criteria in investment appraisal?
✔️ ROI captures financial return, but ignores factors like employee impact, sustainability, or brand reputation ✔️ Strategic decisions often involve qualitative goals — e.g. entering a new market, meeting CSR objectives ✔️ A combined approach offers balanced evaluation aligned with long-term strategy